Bright Horizons at Inova Fair Oaks

My toddler daughter LOVED this school. She cried a few times when I picked her up as she didn’t want to leave. My husband and I were very sad when we had to leave this place (we relocated out of state). I did not give this place five stars because of the price-​it is pretty pricey compared to others but I consider it worth it for my daughter who was very happy and thriving here. In the pre-​k class, she was learning her letters, studied bugs, cooked and learned about different foods and cultures. One day we were randomly out shopping and she pointed out a pic of the Eiffel Tower! She knew exactly what it was because she learned it from here.
Also for people working at Inova there is a slight discount. I was working at Inova Fair Oaks Hospital so of course this is a perfect location and very convenient. There are some events in which parents are invited to and I got to stop by one day to help kids learn how to make bread pudding. Staff are so nice including the director. They all knew my daughter and would tell me stories about her which I loved to hear. This has been the only daycare in which they have kids brush their teeth before nap time-​I love this since my kid is prone to cavities.
When we left to move out of state, I was surprise that the teacher gave me a folder with some notes, observations and artwork that my child did during her time there. Not only did I notice my child’s improvement and progress first hand but here I had this folder in which the teacher took time at least once a week to document for me. I was so impressed! My family and I do miss this place. It really did feel like a second home for my daughter. Thank you!!!

I have only taken my 14 month old here for 3 days as back up care for our normal daycare and I have had nothing but great experience so far. The center director, Melanie has been wonderful and sending me updates (including PICTURES!!) of my girl throughout the day all week so far. The ladies in the infant room seem wonderful as well and engaged my daughter in what she likes — books and balls.
This negative review seems like one long, irrational rant so I felt inclined to say that was not at all my own experience.

If I could give them (zero) stars I would, but I cannot. We have an almost 3 year old and looking for a preschool. My wife visited this center on a Friday to get information, the center director was very cold and unwelcoming and told her to come back Monday for an appointment with a teacher. On Monday, my wife called several times and a lady in management told her that she will call her back in 15 minutes and totally ignored her and never called back. My wife had to drive all the way, only to be received with rudeness by the same lady (medium height blonde, works in management). Within the initial 5 minute conversation the same lady shouted at my 3 year old in front of my wife because he wondered off and wanted to press some door button! Total rudeness blown out of proportion and passive aggressive attitude. The same lady could have told my wife to control my 3 year old instead of being rude. They reluctantly agreed to give my wife a tour and my wife noticed panic and the director rushing to help teachers fix the rooms!!! During the tour my wife was not allowed to ask teachers any questions under the excuse that teachers were busy with kids lunches. During the tour my wife noticed the same medium height blonde lady shouting at one of the kids to wash his hands, instead of using a caring calm positive tone. They then told my wife it would take another 30 minutes in order for any teacher to be available and she was not allowed to wait inside the building with my 3 year old but was told in an authoritative tone to step outside with my 3 year old and sit on one of the benches under the sun and wait for 30 minutes, although there were seats inside in the waiting area. My wife then picked up my son and left for home after feeling sad and insulted at what she had seen. It seems these people really don’t care about the business the were given to run, nor expanding the number of children. Passive aggressive attitudes and not responding to phone calls requesting appointments seems to be their business plan for growth!!!