Drummond Dental Care

I was a patient of Dr. Drummond until his office implemented a late fee policy and started pushing dental services that were not needed. Other friends of mine who were also his patients had similar experiences and eventually found another dentist.

I am very pleased with the service I receive here. This is the most informative and thorough dentist I’ve ever been to. They take time to explain everything and show you things that most places don’t. The staff is very friendly and the office and rooms are very clean and modern. I have never felt that I’ve been encouraged to do anything I don’t need here. As for fluoride, I’m not used to getting it as an adult but they explain why I would benefit from the procedure and always check with me first before doing it. My husband does not have to receive fluoride which leads me to believe they only recommend it to those that need it. I will keep coming here as long as I live in the area!

If I could give zero stars for a review, I would give it here. From the moment I walked into the office, I felt like I was in a car dealership. Before her assistant could finish with the cleaning, they were trying to sell me on every service they could offer. They also automatically try to give you fluoride, which they know is not covered by most insurance plans for adults. After being given a clean bill of health by Dr. Drummond’s assistant, Dr. Drummond suspiciously found a cavity. I wasn’t buying it, so I went to another dentist for a second opinion and he said I had excellent teeth and absolutely no cavities.
The saga doesn’t end there though. A few weeks after my appointment with Dr. Drummond, I received a bill for the full price of my cleaning, with no explanation in the bill of what services were being charged. Apparently, my insurance company hadn’t sent their payment yet (it was paid a few days after I received the bill), but Dr. Drummond’s office sends out bills in a very short time frame without contacting the insurance company or the patient beforehand, and without itemizing the services in the bill.
If you want to get over-​billed, over cared for, and fillings you don’t need, this is your place! I, however, will never step foot in that place again. The DC area is full of crooked dentists, and this office is a shining example. If you want an honest dentist, try Dr. Tummarello in Fairfax.

Dr. Drummond’s staff is amazing, very professional and create a warm environment. Definitely can tell it’s a family business. All of the Hygienist are highly skilled to avoid/​eliminate pain and this I LOVE! This I can attest to since I was earthly afraid to visit the dentist in earlier years. I’m privy to 4 cleanings per year so I got my last one in ¹²⁄₃₁. No surprises, clean mouth, reminder to floss daily and wear my retainer. Highly recommend Dr. Drummond’s office located in Merrifield.

Warning — you must keep your appointment. If you don’t cancel within 24 hours they will charge you, no exceptions. Outside of that draconian practice, I have had a pretty good experience here lately. I have been going for more than 5 years and when they first moved into the Dunn Loring location, they tried to upcharge for more services — I think because they had to pay for the glitzy new office and equipment. Most recently, the hygienists are really pleasant and thorough and I make sure to stop them before the $ 30 fluoride treatment (not covered by my insurance). I have had two crowns from Mr. Dr. Drummond (husband and wife practice) and both are holding up perfectly. I like the close up photos of my gums and teeth that make diagnoses faster and more relative to me. They are expensive and I would recommend obtaining a price sheet for typical services and check with your insurance company before heading to the chair. I have been surprised by the charges on a few occasions.

I started going here at the end of May. Overall, it has been a positive experience.
Unlike most dentist i’ve been to, Drummond seems to be business oriented. Which i don’t see as a bad thing. They care about customer experience, they do promotions to draw customers and they promote their other services. Everyone at the dental care are very friendly. Everytime I go, i get a lecture about how to take care of my teeth and i find myself floss more everytime after I go. They do a good job cleaning my teeth. It’s not too uncomfortable and they have a tv in every room so that helps too. The facility is clean. The waiting room is not too crowded. I would recommend this place.

My family has been going to Drummond Dental for close to 10 years and are very happy.
As other reviews said, the new offices are very nice. Both Dr. Drummonds are great to work with and always take time to answer questions. Dr. Tanya Drummond is great with our kids. They have no worries about going to the dentist in large part to her great care.
They have brought up other services but I never felt pressured. It was more like, «have you considered x, y, z?», I ask a few questions, say no thanks and that’s pretty much it.
The front desk staff has been responsive whenever we had billing questions. I have no concerns recommending them to friends.

I like this place enough to keep going back. That being said, I think the quality of service really depends on the dental hygienist you get. They seem to rotate through dental hygienists a lot though, so unfortunately, I haven’t been able to find one to stick with.
The office is really nice. It’s fairly new (built in 08 I think?) and they have TVs in every room. I’ve never bothered asking for the channel to be changed. Last time I was there, it was on this rotation of dental advertisements. I assumed they’d stopped their cable subscription because my hygienist made a comment about how boring the advertisements had become.
I agree with the other reviewers that they try to sell you a lot of their other products or services. I’ve gotten better at smiling and nodding when they do. They also push every service that’s covered or partially covered by your insurance. You really have to be careful that you’re not taking on an extra service that isn’t fully covered by insurance. It helps to know what your insurance covers if you go here.
My absolute favorite part is that they give you a hot hand towel (disposable) at the end of your visit! They started doing that about a year ago, and I’m a huge fan. This alone makes up for the annoying sales pitches.
Parking is available in the garage down the street, about 2 blocks away.

Never reviewed a dental office before, so here goes nothing:
This place is cool in my book — as far as dentists go. They do try to sell you a lot of stuff, and unfortunately I fell for a couple of things I probably didn’t need.
Routine cleanings are a breeze, the staff is friendly and the equipment seems to be top notch. I can watch Comedy Central on a TV that’s right in front of my face, I just have to be careful about chuckling when they’ve got sharp instruments in my mouth.
Never had a problem with the front office staff, the ladies there have always been nice to me and quick to solve any insurance issues that may arise.

Absolutely horrific experience here. I had an attempted root canal at this office in which she was there for 1.5 hrs in which they were unable to do the procedure. They said they wouldn’t charge me because I was referred to another dentist to do the procedure (They still charged). After I had the root canal done I needed to have the crown placed. Prior to her being ABLE to schedule an appointment they asked for full payment (even though we have dental insurance which they take). They threatened her with a possible $ 200 fee for having to reorder the crown if it did not fit. They also charged $ 100 for missed appointment fee when the metro broke down. My insurance paid the fees they had submitted and the office manager continued to argue with me about the funds that should be refunded. I have yet to receive any payment back. I would never go to this dentist for anything. Worst dental experience ever and even worse customer service. They do NOT care about their patients only the money that they will double charge (insurance and you).

The Dental Assistants spend more time recommending additional dental services than actually cleaning your teeth.
The Dental assistant gave me a fluoride treatment without even asking and the $ 30.00 charge was not covered by my insurance. My new and current dentist stated that «normally fluoride is given to patients 13 and under and not necessarily needed for adults».
The office cannot get their billing straight.
The actual dentist seemed qualified but should not allow the office to be run the way it is if they were concerned about retaining patients or customer referrals.