Freshbikes

This place is awesome! I had a flat and they not only fixed it, but showed me how to change it for the future. Also have some beautiful bikes for sale. Highly recommend!

Very poor service and racist employee (women with shortish dark hair, ethnic herself, so ironic). Walked in to look at their stuff and some spanish/​jewish, ethnic looking lady (dark haired, if you care enough to and are smart enough to discipline her) working there, who didn’t even bother to greet me or ask me if I needed any help. However, she promptly asked two other customers, who happen to be white for help. With reaching out loudly to one of the white customers who was at the other end of the store, way past me, and all the way across the store from her for help. Somehow this airhead thinks that only white people can afford this shop. News for you, I could have easily have easily bought your $ 3000 bike if I wanted to right then and there. A bit shocking huh. Ridiculous. I find it surprising that the people working at these high end stores who can’t even dream of buying these bikes, or whatever else they sell, think they have the right to judge who can and cannot buy their merchandise. Management and owners should put these losers on a leash or risk running their stores out of business. I scrolled down and read some other reviews and it appears that that after white, they judge you by how much you are planning to spend during your visit and by the type of questions you ask them. Anything less than a $ 3000 bike and you get crap service. Ask about the return policy and you get crap service. Dumbest business model ever. I could have bought what you sell, in cash or credit, if you didn’t have such idiots working for you.
P. S. I scrolled down some more and I noticed others complaining that they were not acknowledged and I noticed a trend. You can see by their profile pics that they also happen to be non-​white. These poor folks just haven’t connected the dots yet. I have never seen such blatant display of racism in any retail store in Northern Virginia as I have at this place.

Never go here.
I stopped into the store today looking for a gift. It took less than 3 mins before I exited due to poor service. I was the only customer in the store. I was greeted, explained what I was looking for, then asked about the return policy. It was at this point the useless employee informed me that if I was buying a gift that might be returned it would be better to get a gift card because a return would be too much of a hassle for them…
I strongly recommend taking your business else where.

I needed new clips for my spin shoes. I could’ve ordered them from Amazon, but decided to check out Freshbikes since it’s right in my neighborhood.
They seem short staffed, as my fiancé and I walked through the store without being greeted or asked if we needed help. I found the clips I needed (they have a variety of clips including Look Delta and SPD Universal) and we stood at the register to wait for someone to assist us. As we were rung up, we asked nicely if someone could assist us with putting the clips on the bike (I had my shoes with me) and the sales associate said «No, I have to help other customers right now.» I understood that there were other customers inside the store, but he could’ve said it in a different way that was more customer oriented.
I’ll stick with Amazon next time around (Prime FTW!).

Outstanding bike shop. Puzzled by some of the negative reviews. I use this shop routinely because of their superb customer service, their passion for cycling, top shelf mechs, thorough knowledge of their products, honest recommendations — even when it results in a down sale or no sale, first hand knowledge of local/​regional bike routes/​rides/​events, researching special requests, ordering equipment, follow ups by phone on repairs and orders — the list goes on. I’ve been a serious cyclist for 30 years. I know a good bike shop when I see one. Anyone who is serious about cycling knows that you hunt for a good shop and when you find it, you keep it. This one is a keeper.

Im in the market for a Mt. Bike in the $ 2500 – 3,000 range (unbelievable I know but that is cheap these days for XC). I walked in around 2 pm today. They have some very nice bikes on display. I went from front to back of the store looking and didnt get so much as a ‘hello.’
I will purchase a bike in the next few weeks but almost certainly not from here. I just dont get it, there was only one other customer in the store and he left so I was the only one there and no greeting.
I was in work clothing so maybe they thought I was not a rider or something. Not sure. Oh well looks like its a Trek Fuel 8 and not a Santa Cruz or Specialized for me…
Edit: If you are not spending $ 10,000 dont bother going here:
Their ‘Diplomat Club’ policy «Beginning with the launch of this new website on April 15^th, anyone who has spent $ 10,000+ on purchases with Freshbikes within one calendar year is automatically a member of our new Diplomat Club. Benefits listed below are valid through the current year and will extend until the end of the following calendar year. We’re honored to earn our best customers’ business, and we think Dilpomat Club is the perfect way to show our appreciation.»
No wonder I felt like a beggar my price point of $ 3,000 for a bike is less than ¹⁄₃ their target market.

Rating for the store: 3.5 /​5 stars
Rating for Alex THE mechanic: ¹⁰⁄₅ stars
I used to have a lot of fun coming into this store and talking to Dane, and Brian. Unfortunately, Dane left, and Brian is no longer here. Their replacement is, well, I can’t really relate to them or talk about bike with them. I’m sure they are great employees who can run the store well. The new store is just souless and empty, with a bunch of very good looking high-​end bikes on display.
Alex. He is one of the best mechanic in the industry. That’s right, I did say «industry». Why is he one of the best mechanic in the area? He love building bike, very knowledgeable, and the attention to details of his bike build process is INSANE! Spend half a day with him and you’ll see what I mean. Till this day, I still haven’t seen a mechanic that is better than Alex.
It’ll be cool again, if I can drop by and just hang out in the store. I miss those days.

Super expensive bikes, no one in the store, and no one interested in helping us look at bikes… What a horrible business model!

Very knowledgeable folks! I went it with moderate level of education and left with more than enough information to soon make a purchase. I’ll be buying a Cannondale from them soon.

Best mechanic around. Knows his stuff and explained what my bike needed and would need in the future. The bikes they sell are serious toys but they showed me a few reasonable priced bikes. If I want cheap I can go to Target.

Excellent products and great service. Every time I’ve come in someone quickly asks what they can help me with and then provide the info and items I needed.
I dropped in for service and received the most precise and lasting dérailleur adjustment I’ve had in years. Fast and at a great price. Are the prices more than the online stores? Yes, but how much is it worth to have the store here to actually see the product, to try it on, to grab in Friday evening for Saturday morning’s ride? And, to have them there for that maintenance or installation item you (meaning I) can’t seem to sort out? Quite a lot to me. I like these folks. I like their service and will readily pay a bit more to have the items there and a person to help me. There’s a limit, and the more competitive their prices, the more I’ll buy from the store.
Increasing their selection to approximate the Arlington store would help. Part of the allure of a storefront is poking around to select the item you prefer among a number of triable options. If there are no options, this part fails dramatically.

Uhhhh… The worst customer service. When my boyfriend and I walked into the store he was searching for something to help him degrease his chains, and the man at the counter couldn’t be any ruder. When my boyfriend asked the man a question, the man didn’t even take the time to look at him. The man just went about his business and was answering my boyfriend’s questions in a rude tone of voice. My bf is super friendly and persistent in getting answers, so my bf was able to get the man to take him to the spot where the product was. The man seemed so annoyed that he had to help him there and the man just handed my bf the bottle and walked away… it felt so rude and insincere. We finally walked back to the counter to purchase the item and the man continued to talk to us in a rude tone. I am shocked that someone like him would work at a bike store and show no passion in what he is doing. I mean, the other workers in the store seemed to care about their work, but this man was straight out RUDE. Not to mention everything here was way over priced.
The only plus is the location of the store and maybe if we went and talked to someone else my review might be different, but NEVER going back there again.

Do not spend money here. With any luck, their inflated prices and dreadful service will lead to a change in ownership and we will have a nice neighborhood bike shop that cares about customers.
I live in Arlington within sight of the Wilson Blvd store. I bike daily. I’ve been in this store three times. Each time, I was made to feel as if I were a vagrant disturbing the bored looking staff that was standing around.
Check out their rewards program website if you doubt this is a store reserved for people who grew-​up with a trust fund (and who cannot spell.)
…
Spokes is a drive, but they treat their customers well, even if the customer doesn’t spend $ 10k in one year. I’ve been shopping at Big Wheel for longer than I care to admit. They are local and very nice also. REI isn’t far and their service is faster. Hell, you’ll get kinder service at Walmart than at Fresh Bikes. Try stuff at Freshbikes and then buy them cheaper online. The Specialized Prevail helmet Fresh Bikes charges $ 250 for is available online for as little as $ 160.

The guy at the counter is very condescending. As soon as he knew that I was looking for a low 2K Specialized Tarmac, his whole customer interaction changed. He pretended not to hear my inquiries. Perhaps he thought that his shop is only for yuppie weekend warriors. I would give this LBS no stars if there is such a rating.

The service here is consistently excellent. Mechanics are top-​notch — Lance and Alex are diligent and experienced. Mike, their manager, is knowledgeable and takes time to listen to what you need to make suggestions. Yes it is pricey, but they don’t nickle and dime you so overall, I always feel like I get a fair deal.

This is a shop for hardcore bikers.

I came here for bike shoes for cycle class and found them to be very knowledgable and friendly. We had stopped in on our way to lunch and they even answered questions posed by my very talkative 4 year old. I ended up buying my shoes from them versus online and will be happy to return.

I am not a biker. Put my in a store for runners and I’m like ohh. need this… need this… don’t need this but I’ll get it anyway…
I went in here because all I needed was a water bottle for my bike. I don’t know about half the stuff I saw here, but I could imagine if I were into biking like I am running, this store would be my heaven. It has a totally different vibe from Bike Club down the road in Falls Church city.
I do ride a Cannondale — which they sell here — which I had no idea the price because I was given it by my parents — which I found out the price when I came here — which I should probably go back and buy an extra bike lock or two…