hhgregg

Took 30 minutes to get someone to wait on me, not enough trained employees. Needed inexpensive dishwasher but was told I had to buy expensive because I have corian counters and need side brace instead of top because can’t drill into solid surface. Found out later this is false. Corian has wood under it that can be drilled. Made purchase but came back 5 minutes later to ask about the advertised free delivery that I did not get. Stood by 3 employees talking but no one would acknowledge me. Inserted myself into their conversation and they had junior member of group walk me away to answer my question. Junior said that because I didn’t purchase an extended warranty I did not qualify, again, a false statement. Delivery went fine (outside professional contractor not HHGregg related employees) and the product seems to work. Also, register wouldn’t cooperate so they had to charge me twice and credit me back. Annoying experience.

This place is expensive BUT THERE WAS AN AD IN THE SUNDAY NEWS PAPER THAT HAD AN AMAZING DEAL! We got a Stainless Steal Whirl Pool Dish washer for only $ 279.99 + Tax. What a great awesome deal for a good brand dishwasher. Thanks to Jasheem for helping us order it and being so nice and polite I give him thumbs up. Thank you HHGreg for a wonderful deal in a lifetime. Hopefully more Deals will come my way from you all and then you’ll probably see me again.

I have NEVER EVER dealt with a company as bad as HHGregg. It took them three attempts to deliver and install my washer dryer. They got size wrong. Then I was told to buy a different base… which wasn’t needed. You are forced by delivery guys to give them high ratings as its a separate company they are outsourcing too. Their business model just isn’t working. My dryer STILL isn’t working and I had to call them again today and they quickly transferred to LG without even listening to me. Their customer service is horrific, they are not trained to be solution driven … All they say is sorry and that they are not in the position to fix it? What’s the purpose of having a customer service department if you don’t solve the customers problems? Also, they deliver only during day so you will have to take a day of work because only the night before they will tell you which time slot is assigned to you. You have no choice!!! They tell you when… wow, very customer focused, yet again. Don’t buy from them EVER!!!

Went into the Fair Lakes, VA location yesterday very excited to splurge on a new tv for my husband. He has earned it this year.
Online they are promoting a 30 month interest free credit card which ended on 6/​22, today. We had no issues getting approved but they said the 30 month offer was cut off 1 day early and they just found out about it. We were obviously expecting them to honor their promoted online offer. They didn’t. We agreed to the 24 month financing and left the store an hour and a half later with our $ 2500 65″ Samsung.
My brother came to help my husband get the mount drilled in and ready to go. Once we took the tv out of the box and plugged it in we noticed a teeny hairline scratch that is hardly visible until a white screen comes on. Although it is small, this is unacceptable for a tv that we just paid $ 2500 for. My husband was so upset and I felt terrible about the disappointment.
Today I went to the store explaining the situation and was told by the store manager that once it leaves the store there is nothing they can do about it. I tried over and over to get him to understand and make things right but he refused.
I left the store in tears and I’m not sure what to do from here. I’m back in by office now visibly upset and have been told by several co-​workers that they’ve experienced a similar lack in customer service from this particular HHGregg location.
I wish I had read their reviews.

First time and last time that we go to this place. Super disappointed and they do not care about customer satisfaction. Customer BEWARE. We ordered a washer, 3 deliveries later I still don’t have a washer. All 3 washers were defective during machine testing.
First delivery was for a Maytag floor model, washer was defective, lid would not lock and water did not drain. We returned to the store since it was discontinued. We ended up selecting a GE washer. Brand new, plenty in stock and paid $ 100 more even with the discount they offered for the inconvenience. 2^nd delivery of the GE washer, it ended up leaking when the machine was being tested. Ughh by now I am frustrated but they promised another GE since they had plenty in stock. 3^rd delivery, brand new GE same problem, water leaked during machine testing. Manager had us come in to select a 3^rd machine for a 4^th delivery. again they tried getting us to buy a higher end machine and pay another $ 200 which included their discount for our inconvenience. I asked for an upgrade at no charge for our inconvenience, they denied and were not sympathetic about the whole mess. At this point, I was not willing to pay anymore and they will NOT have my business anymore.

HH Gregg is basically a big box store that sells appliances. They have a decent selection of appliances. I recently took my mother to HH Gregg to purchase a new washing machine. Service was okay. She got a basic washing machine. Delivery was $ 89 for anything less than $ 500 which my mother chose one that was less than $ 500. I would have liked of shown her a slightly nicer washer and not have her pay delivery but the sales consultant took over and sold her on a cheaper machine. Delivery was quick. My mother was in the store on a Saturday and they were able to deliver her new machine by Sunday. Overall, an okay experience.

If you are set on purchasing a washer and dryer and/​or a refrigerator — go and ask for Dorothy. As fellow Unilocaler Melody have mentioned, she is very helpful and patient. She helped my inlaws last year on a refrigerator purchase. They were so pleased with her service, they sought her out this month for new washer and dryer. Aside from that, they also price matched the cost to another store. Instead of paying $ 699 per W/​D, it came out to be $ 599, winner!
Otherwise, the place itself was lacking in abundance of selection. I actually felt bad for the store, for being small and what you see is what you would get.
Service — If you want stupendous service, and know what you want — Dorothy is your gal. Otherwise, I came here couple of days after looking for a particular landline headphones and a nice young gentleman tried to find the product. It was great that he went above and beyond, wished I got his name.
Price — If you find a price with a better offer, they will price match. Actually my dad in law mentioned they are required to do this.
Delivery — They were able to deliver next day. They made follow up calls and informed of a window of when they would arrive and called again for a definite arrival time.

We went to purchase an ipad mini and no one helped us or even offered. Instead, they were all at the booth talking and not even noticing customers. So we left and went to best buy and bought two iPad minis and a bluray. Hh Gregg has lost our business. Terrible customer service!

Dear HH Gregg,
I’m writing this review to tell you, you have two WONDERFUL sales ladies working your floor in this facility. Dorothy; polite, knowledgeable, not overly pushy, & kind spirited. Maggie; helpful, honest, & hard working. Dorothy discussed washers/​dryers with us an Maggie practically sold us on a Tempur-​pedic mattress.
Give these girls a raise (or at the very least, a pat on the back)
Thanks!
Mel

We bought 2 twin XL Tempur pedic beds with ergonomic base that each has a remote control to raise the head and foot. The delivery people came in alright with the beds and the base — with no remote controls! We were told to pick up the remote controls from the store, which we did. When we got home, only one was working. From that time, we have spent countless hours trying first of all, to get someone to entertain us. My husband ended up calling the HH Gregg headquarters. They sent delivery people again — with no remote controls that work! Here we are, one week after the delivery of the beds and we still don’t know if we are ever going to get a remote control or a base that works. This is the last time we are ever going to do anything with this store.

Would rate this place a ZERO if it was possible. This review is based on my experience purchasing/​owning a Samsung Steam Dryer model DV5471AEW bought on 06/​01/​2012
Let’s start with the purchase:
My wife and I went to the store (dressed casually) to look @ the dryer advertised in a sale flyer. Not ONE salesperson in the washer/​dryer section came to talk to us, we had to flag one down. I guess we didn’t look «money» enough for the sales staff. We located the dryer on the sales floor and examined it thoroughly by ourselves. I purposely closed the door loudly several times and moved the machine to gain attention and still not ONE person approached us. We went to BB Fair lakes and Bray & Scarf but ended up returning a few days later due to the price. When we purchased we were ignored yet AGAIN by the staff and had to demand that the Manager see us, we purchased the unit along with the 5-​year Premium Service Plan (PSP). We were also forced to pay a $ 69.99 delivery/​installation/​haul-​away fee
Fast forward to June 2013. The unit has been working great I did notice a rattling sound when operating the dryer though. I emptied the dryer, looked for coins or objects that could be causing the noise, checked the lint trap, checked around the unit and saw nothing. I found that hand turning the drum cause the rattling noise.
No problem I figured the PSP 5-​yr Plan I purchased for $ 170 would cover it. No dice, after I called, described the problem and jumped through all their hoops I was told «Since the unit is operational, we are denying the claim» Total BS
Bottom line don’t shop here no matter how cheap, don’t expect any kind of in-​store service and don’t expect ANY after purchase Customer Service.
Congrats HHGREGG you’ve lost a customer for LIFE … I’ll gladly pay more for the same products you sell from ANYONE besides you.

There’s a good amount of selection here, mainly televisions and appliances but if I had the choice to go buy my electronics somewhere else I would. I’m not saying this is a bad place to buy your electronics, but you’re better off going somewhere where employees are willing to offer their services rather than you having to ask for help. I walked in there, and spent about an hour there looking around, interested in what they had to offer but had no one even curious as to see if I had any questions or help looking for something of interest. As I was looking around, there were great deals and a great selection but even if I were to purchase something I wouldn’t have any way of taking it home without going to someone asking for help that wasn’t being offered.
The selection is great! The store itself looks bright and aesthetically pleasing to the eye. I felt like I was in a big entertainment room. Lots of discounted products, and good prices for items of which I had interest.
The employees could be more friendly and attentive, instead of expecting customers to ask them for help they could ask those who walk into their store if they need help. I saw a few people just walking around looking at televisions and could have possibly made a purchase or two but I guess didn’t think anyone was selling anything and just displaying items since no one went up to them nor my father and I to make any sales. I suggest that HHGregg start making sales, your displays are nice and people are looking at them with curiosity.

Very disappointed. They promised us 2 day delivery; got it a week later. the delivery folks would not install because of some appliance plug issue. It would be helpful if they would advise the homeowner before installation. They had a week to make sure everything was in place. Our old dryer worked on that plug just fine for 20 yrs.

I called the store to see if they would price match a TV that I saw on sale at Microcenter. I wanted to save a 20 min drive since they are right next door to where I live. They told me they had it in stock and they would definitely price match the television. When I got to the store, I showed the manager the printout of the advertisement and I could tell he was already hesitant. He told me he’d be right back and I see him go and make a phone call. He comes back 15 min later telling me that Microcenter does not have this in stock and he won’t price match it. I questioned him on this policy (don’t remember reading that a price match is contingent on this being in stock at another store) but regardless, he just gave me short answers and stopped being helpful. I ended up calling Microcenter on the way home and they confirmed that they had over 10 of these in stock. I ended up getting the TV at the price I wanted, but was still angry that 1) HHGregg wasted my time telling me that they would price match this over the phone and having me come in, and 2) They completely lied to me about Microcenter not having this in stock. They shouldn’t have this policy if they are not willing to fulfill it.

Had a pretty good experience here. Bought a tv at a really good price and the sales guy got me with the warranty. I agreed to purchase it. Went back a couple weeks later and returned the warranty without a hassle plus same tv was at a lower price so they price matched that as well. No complaints here!

Too bad because I’d like to see Best Buy have some competition, but this was not a good experience at all.
Dishwasher purchased. The store subs out the install work to a company that provided a bottom of the barrel experience which the store rep says is unfortunately typical of this company. Apparently they get a lot of complaints, or at least that is what I was told.
The installer did not arrive for the first appointment after I took the entire day off to accommodate their inflexible 7 – 9 hour window. Even after the 7 hours had passed, no heads up, no courtesy call. I had to call them, wait on hold, do all the follow up. They made no apology and were rude. Had to call back to reschedule.
The second date the installer arrived but I wish he hadn’t. He took out the old dishwasher, which I don’t think he was experienced in doing because he scratched the hardwood floor while trying to remove it, and also got water all over the kitchen and hallway. When I pointed out the scratches on the hardwood to him, he had no comment but I noticed he took photos on his cell phone.
When he started to install the new dishwasher, he discovered it was missing a drain. He said he’d run to the store and get it and be back in 20 minutes. Before he left, he wanted me to sign off on the work. I realized right away that it would be a mistake, so I noted the floor damage and that the unit had been delivered but not installed. Good thing, because we never saw him again! No one let us know that he wouldn’t be coming back and if we hadn’t gone to the store ourselves to ask what happened, we’d probably still be waiting! In addition to the floor damage, he left the kitchen torn apart, with debris scattered around and the new dishwasher half in half out of the cabinet, blocking the doorway. Again, no apology or follow up call from the installation company. I decided to deal with the store manager, who was apologetic but seems to have little or no power over the installation company.
The third appointment hasn’t happened yet, but even if someone shows up and it goes reasonably well, it won’t make up for this horrendous service and the damage caused. The store says they can’t do anything about it.
Any discount given on the appliance was certainly negated by the enormous waste of time and time off from work, stress and frustration and the inconvenience of having the kitchen torn up and no dishwasher to use for two weeks.
IN my opinion, it feels like this company makes up part of their discounted margin by using the cheapest possible install company. When results are poor, the store manager seems helpless to do anything about it, so from my experience, I think others may have a similarly poor outcome.

Have you ever been to a used car lot? You know that creepy feeling you get from the sales people, as if they would say anything to get you to buy something? That’s the feeling that I got after being in the store for five minutes.
I was looking to pick up a cordless phone that I picked out on their website. After not finding it on the shelf the sales person mentioned that he noticed I glanced at the T.V. And asked if I would like to go ahead and purchase one, gross sales driven workers.
I took my money to another big box store in Fairlakes, I would recommend you do the same.

HHGegg
First Impression: Big, bright, antiseptically clean. Not as large as Best Buy but the way they lay everything out makes this place look huge.
I wanted a bare bones blu-​ray player that would play my DVD and blu-​ray disc with no fuss. They had the LG BD530 which delivers that in spades, and was priced at half of what Best Buy was selling it at (but don;lt expect that type of deep discounting for most things).
With LG BD530 DVDs spin up and start playing — bypassing the menus — in about 8 seconds. Blu-​ray discs, at least the one I have (Dark Knight), spin up just as quickly to the warning screen, then take another 5 – 6 seconds to load before running the movie. Pretty darned impressive compared to the agonizing wait times I read about in reviews of other players. As a bonus, it will play movies, music and pictures from a USB memory stick or USB-​connected hard drive.
A notable difference between HHGregg and Bust Buy is that the HHGregg sales folks appear to be on commission, judging from how extraordinarily attentive they are and their closing techniques. More power to them if I am saving 50%.
This particular store opened in late Fall of 2010 in the space that used to be CompUSA and is adjacent to Macaroni Grille, Barnes & Noble, Nordstrom Rack, Old Navy and a number of other places I pay little attention to. It does not have the high traffic that Best Buy does because they appear to sell mostly appliances, and TVs and other electronic hardware, but no media/​software. But they do sell mattresses. (??)
Their selection is broad and the salespeople I spoke with generally know what they are talking about.
Too soon to form a solid opinion so I will rate it, for now, on my satisfaction with my first purchase.

This was a Saturday afternoon and the store was empty. There were lots of sales people walking around. We came in to look at the appliance department and to our surprise, no one was around to help us. We knew the model we wanted to see and found it since we had done research. Another customer was standing next to it and both of us could not find any descriptions, pricing or anything on the model. Since i had done research, I gave the customer information. I should have worked there. Both of us walked around the entire department and still no service. That customer left, but my husband and I browsed around the store. We were surprised at how empty the place was yet no service. The location looks similar to Best Buy except without customers. It’s right next door to the Barnes & Noble and the Nordstroms Rack. There are better places with better pricing and they are more apt to help you: Home Depot, Lowes, Best Buy. Don’t bother with this place.