LensCrafters

I had a good experience at this place. On the two occasions I came here within the last 2 months, both people working here were helpful and well informed. They explained all my questions with a lot of information and patience. Their return and refund policy is clear and so comforting to know that in case the glasses don’t work out for any reason, I am not stuck with a huge bill or at the subjective judgement of the person at the front desk.

This is a chain place but I did not get that just anyone you’re a number vibe. I didn’t have to wait long and the staff is very knowledgeable.

My Lenscrafters experience started out rocky.
I came in one evening and saw some Prada frames that I liked, sorta. I asked Miriam to hold them, and she did. I came back 3 days later, did an eye appointment (you REALLY should schedule an appointment. You’ll get no sympathy from me if you walk-​in and wait).
I came back and the place was a mad house. Well, that’s my fault. Saturday before Xmas. Anyhoo, I met with Miriam and had the glasses made. I tried them on and I wasn’t really sure about them. She assured me they looked good. An hour and a half later, I picked them up. I still wasn’t sure about them. But there was one pair that was similar, but smaller. I wanted that pair. I asked if they had them. They didn’t. I asked if they could get them from another store. Miriam told me that she couldn’t check. Figuring I did need glasses and these were KINDA what I wanted, I got them.
I held on to them for a few days, posing in different outfits and with different hairstyles. Still not in love. Meh.
So I came back to LensCrafters to return the glasses. Miriam was there and I said, «I’m back. I really didn’t like the glasses as much as I’d hoped to.» She dryly said, «That’s fine, Tierra» and walked away. Oh. Ok.
So then I dealt with Jill. OMG, Jill is the bestest! Not only did she return my glasses with no fuss, she found me the Prada frames I wanted AND they were on sale AND they were even better than the ones I originally wanted. (I’ve been getting compliments all day!)
If you’re coming here, see Jill. She’s on top of it and she gives a damn about her customers.

Don’t Go There Please! Rude! Rude! Except for one asian girl with glasses. Really nice! I can’t explain how frustrated was my experience in this place. These 2 girls in the service desk are so rudee!

This review is based on phone conversation trying to find out information.
I can tell you they have plenty of people answering the phone. I called for two simple questions:
1. Do you take VSP (answer: no, out of network)
2. How much is for eye exam if out of network and how much it cost without any vision plan?
I kept being on hold by 5 different people who answered the phone. I guess because the first etc person put me on hold and other thought I’m not being help? Waited and waited the first and second person never got back to me. Finally the fifth person answered (which i sound annoyed and said «for the fith time im being on hold) and said you have to come in and we will call your vision plan to find out, otherwise it is $ 89. Let me tell you by the fifth person, i wish i had recorded my questions ;-)
All that just being on hold total 11 minutes. Woot!

I was a new patient, I called the day before to make sure they accepted my vision insurance plan. The person I talked to assured me that they did, even after getting all the details with my plan name and number. When I showed up the nest day, filled out the paperwork, waited a good fifteen minutes, then they revealed that they did not cover any part of the insurance. Basically they lied just to get me in the store. They were hoping that since I went through all the trouble to show up that I would just give in, go for the eye exam, order their products, etc. I was steamed, but did not show it. I persisted, and then ended up walking out. They basically wasted about 2 hrs of my day and delivered extremely poor customer service. I will not venture to another LensCrafters because of this experience.

LensCrafter inside Fairoaks Mall.
Really rude. Employee named Tom S. yelled at us to sign in when we tried asking him a question, and when we did sign in, he would help everyone that came after us and didn’t even bother helping us.
After confronting him, he tried to be smart, yelled at customers, used foul language and wouldn’t even apologize … Poop customer service. No managers were on duty either. He was the worst employee ever… I hope a manager reads this and fires him

I have mixed feelings about this place. I will rate each aspect of the experience separately on a scale of 1 – 5 (where 5 is the best):
[5] Quality of Service & Materials — The doctors were knowledgeable and professional — they truly valued me as a patient and helped me understand all aspects of my prescription. I picked out a pair of Rampage glasses which are extremely durable, have no-​scratch coating, and have not failed me yet (it’s been 5 years).
[2] The Wait — This was a long, boring experience. Even with an appointment, expect to wait up to an hour. Seriously, bring a book or a magazine, because this can get tedious. The entire appointment took 2 hours, including the wait-​time. Time is $.
[1] The Cost — The total cost for a few boxes of contacts, two eye exams, and a new pair of glasses was $ 400. I kid you not, they’re asking for a small fortune. Their recent price is $ 150-​$ 200 for a contact-​lens exam alone. Really? ‘Cause a ton of local optometrists do it from $ 50-​$ 100 and include lenses!
For people on a budget, their rates are not sustainable, but the service is great — there’s always a trade-​up!

really, really slow service when they’re slammed (especially on the weekends) but i like their selection of frames and they do adjustments and small repairs for free (regardless of if you purchased from them originally).

My prescription changed a bit, so I needed to get my (old) glasses brought up to speed. After waiting for five minutes to actually talk to someone, an employee finally came up to me. I explained my situation and he said it could be done. We go to the computer and he starts typing in stuff. He tells me the cost would be $ 300 dollars. Remember now, I have my frames in hand already. I just needed the lenses adjusted.
$ 300.
For JUST lenses?
I grabbed my glasses, prescription paper and walked out. I proceed to Costco and talk to the guy there. Lenses are TOTAL $ 50 and they are the same as what LensCrafters would have put in. It will take about a week to get them back, but I can live with that.
Now, of course, I understand Costco gets, probably, slightly better pricing for buying wholesale, but a $ 250 difference? Get outta here. Pound sand LensCrafters. I won’t be returning.

if i could give this place a half a star i would. i have been going to lenscrafters for over ten years and this by far was the worst eye exam i have ever had.
first off, no one in the place speaks english. so they all stare at you like you are the idiot when you come in, or make a phone call.
then the dumb bitch behind the counter proceeded to tell me she takes my insurance. and then asked me to pay… ok whatever.
my eye exam was literally 5 minutes. i felt like i could of done it myself.
i then left with no prescription. nothing. she tells me to come back in a couple of days and then i can order contacts.
i call. she forgets to call… i come in person. she forgets to call my insurance.
finally she gets back to me and says we don’t take your insurance… and i can’t get contacts.
fair enough. i will go somewhere else…
oh no they can’t release my prescription until i pay them MORE $$.
they now keep sending me bills in the mail saying i owe them money. i told the bitch at the front to fuck off and she can pay it herself.
i would of never went there if they didn’t take my insurance.
can you say insurance fraud?

What saved this particular lenscrafters from a 1 star?
an absolutely kind gentleman tha works there by the last name of byronski (spelling absolutely butchered)…but basically my friend and I went in to try on glasses and see if there were any pairs we liked… for the first 30 minutes we were ignored and not even acknowledged. A particular gentleman in fact went out of his way to avoid us (or that’s what we felt like) and I was getting so frustrated i knew I just wanted to leave. However, this kind gentleman came to us after he had finished with another patient and my firend told him about his predictament (his head is wide so it’s difficult to find nice glasses that fit him… life sucks for him=P) and this gentleman literally went into the plethora of glasses, picked out ONE and it fit like a CHARM! a pair of gorgeous zegna glasses and he was SO pro at his job. He went over our insurances and took the time out of his schedule even though we had told him that we were going to have to come back tomorrow due to schedule conflicts… if this gentleman was not there, this place would’ve been a one star! Thank god lenscrafters hired this friendly, helpful gentleman!

If I could give them negative infinity, I would. They skipped over my name on accident, then shoved me through in less than 5 min. I had to go back twice to get my prescription correct. The dr. gave me a stronger prescription, saying it would help me, but all that did was give me headaches. They also told me to rub my contacts, but gave me no rub solution. That doesn’t make any sense! Then, they overcharged me and it has been two mos., and I still haven’t gotten my reimbursement. I’m going to have to report them to my credit card company now. What a headache! Save yourself, don’t go here.

I went here a few years ago and the doctors were awful.
They were not happy that I asked questions and reacted as if I was threatening their authority. I personally think people should come to their doctors appointments prepared. I will not be a passive bystander when it comes to my health care. I WILL play an active role. Even when it comes to my vision care.
I asked the doctor what astigmatism meant she did not want to explain it to me at all.
When I picked up my other contacts, I wasn’t sure what aspheric meant. Another doctor was there and I asked her what they were and the doctor said, «Aspheric means aspheric.» Oh gee thanks that clears it up. I had to go to another eye place (BTW thank goodness I found them) and have them explain to me what that it really meant.
Ugh, I can’t remember all of the details because it was around 2 – 3 years go, but I remember being really disgusted and unhappy with them.