MAC Cosmetics

I had a makeup tutorial done by Mariah at this location. She was awesome and really answered any questions I have about the makeup and application. I highly suggest getting your makeup done by Mariah at this location.

I went there yesterday and the stuff is extremely arrogant and as other Unilocaler said it seems you are bothering them. I will never come back here!

Long story short — skip the store and get your Mac cosmetics upstairs at Macy’s Mac counter. The staff in this store are far from friendly.

If I could give 0 stars I definitely would. This MAC location is one of THE worst I have ever been to for one reason only: the customer service. I’m sure there are a couple of good people who work there, but I have yet to meet one.
I recently went in on Black Friday and some lady has left her Wet Seal shopping bag on the check-​out counter at the back of the store and I witnessed one of the employees pick up the Wet Seal bag with an absolutely disgusted look on her face, look at her co-​worker and say «is this a back-​to-​MAC from someone? In a gross Wet Seal bag?» (back-​to-​MAC is when you bring back empty product packaging to get a free lipstick in return). I just found that to be very rude and condescending. But that wasn’t the worst thing to happen. I then came back later on Black Friday because I forgotten to pick up a couple of lipsticks I meant to purchase. I walked in and went straight to the lipsticks and started picking up the lipsticks I wanted and setting them down so I could get someone to come over and show them the lipsticks I was interested in so that they could go grab them for me and set them aside for me at the check-​out corner in the back as they usually do. This rude employee came over to me, grabbed a lipstick from me that I was swatching and grabbed the others that I had put down and started putting them back. He then proceeded to speak to me in a very rude way asking me if I needed any help and I then asked him «Do you guys have Cyber lipstick so I can swatch?» and he then said «I’ll look». he then proceeded to look and it took him a while and I then jokingly said «It’s hard to find. there are a lot of lipsticks, I looked for it for a while» and he then said in an extremely rude tone of voice «No honey, it’s a dark berry color, I know what it looks like» WELL APPARENTLY NOT IF IT’S TAKING YOU FOREVER TO FIND IT. He then said rudely again «I guess I’ll have to mark one off just so you can swatch it.» and then walked away. I then overheard him talking about me to one of his co-​workers saying «yeah I have to mark this lipstick off just so she can swatch it» and then rolled his eyes. He then came back maybe 10 minutes later with the lipstick and handed it to me and I asked just to make sure «Can I swatch this?» and he laughed at me and said «Yeah, that’s the whole reason I just went and got it for you», well okay then. He then completely ditched me all together without offering any further help. This girl then came up to me and asked me if I needed any help and I let her know the shades of lipstick that I wanted to purchase and she grabbed them for me and I went to the back of the store to purchase. And there he was again. He asked me if I was ready to check out and I nodded yes and he honestly seemed so shocked that I was actually going to buy something. I don’t know what it is, but MAC employees always have this annoyingly condescending attitude and they always treat me like I’m shit and as if I can’t afford their products and therefore won’t buy anything. It’s absolutely ridiculous. I highly recommend skipping this MAC location completely if you don’t want to leave feeling bad about yourself.

I love MAC Cosmetics, but what I don’t really love is the customer service at this location.
Every time I am there I am made to feel like I am bothering them. That’s not something I want to embrace when I am about to throw down $ 75.00 for foundation.
My most recent trip involved needing a new eyeliner brush. I knew what I needed and I knew what number I was looking for. I walked over to the brush section, picked one up and instantly I had an employee on me, removing the brush from my hand saying «I’ll take that, what do you need?»
I felt uneasy and it seemed like she was insinuating that I was perhaps going to leave without paying for said brush. The rest of the transaction was harsh and quick. There was no additional browsing time, I was not asked if I needed anything else. She simply walked away, rang me up and walked away.
MAC brushes last forever but the only brush I am super picky about it the 209 — since I just replaced that one, I think I’ll just stick to Ulta for everything else.

I had an overall pretty good experience here.
When I went in, I had to wait about 5 minutes to be helped but once someone noticed I was waiting I was taken for my makeup application right away. When it was explained to me how the walk up applications were different than the scheduled appointment I was a little confused but it made sense by the end of my time there.
The artist who did my makeup, Brooke, was fabulous. I’m writing this review 8 hours after getting my makeup done and it’s still in pretty good shape.

The 4 stars are for Christina. She helped me choose a foundation last summer which has been the ONLY mac foundation that has worked with my skin. I think one of the reasons why it worked was because she took the time to listen to me and my skin needs. Apart from her help, she has such a friendly aura about her that you can instantly see her genuine care for her clients. She was upfront about what I should avoid in the store and what I should consider so for that I’m grateful and will continue to be her client.

I gave this place 3 stars because their customer service is mediocre and unorganized. I waited 45 minutes to get my make up done while other people were being seated before me without any appointments.
They arent the nicest. If they feel like your not going to buy they wont help you. I walked around for 30 minutes when i went (not a lot of walking its a small place) and after 30 minutes someone asked me if I needed help. They put me on a waiting list and I didnt hear a word back.
The ONLY reason I stick around and wait there is for Lindsay. She is the sweetest, most patience make up artist i’ve ever had. She is great at doing make up, very understanding and extremely talented.
If I go, I only go to her. She is DEF worth it for any occasion. I’ve gone to her for wedding, dates and business events. Not only does she apply your make up, she makes an excellent teacher and is VERY straight forward with the products, so you dont waste money in places that dont need to be lost.
Customer service 2, Lindsay 5 stars… had to give them a 3.

I’ve been wearing Mac since I was 15, now 24. I love their products but the Mac closes to me is filled with rude people. Every time I walk in there I’m waiting forever to get helped or even acknowledged. The store manager is beyond rude! Definitely not going in there no more! I’ve heard the girls at Tysons are much more respectful, so I definitely will try there. I work in retail I don’t expect above and beyond, but I expect people to be courteous.

4 stars. I had a positive experience. I went there asking for the lady that helped me last summer, but she doesn’t work there anymore. Bummer. However, the lady asked me what sort of look I was going for. She asked a few more questions, offered to assist and asked if I had 5 minutes and completely gave me an awesome, flawless, very natural look. She did not toss in extra items in her recommendation. She just happened to be one of the managers, but she was friendly, not like a wannabe Diva that I have dealt with in the past which was a turnoff. I purchased 2 items, total $ 60 purchase.
This is my second time shopping here and I will return.

Went in for one particular item on a weekday afternoon. The store was empty except for one other customer, and I was helped pretty quickly by a friendly associate– for this I gave them two stars, since compared to other reviews, getting help in the store is a feat. The associate went to the back to the get the item, came back and said they had it, and starting ringing me up. I never saw the packaging or anything until I got home, and the associate gave me a completely different shade of lipstick than I asked for. Ended up keeping it just because I don’t want to go back. Will order online from now on.

I went here with a friend to get a lipstick that my mom has and she was also trying to pick up a specific lipstick. The store seem understaffed we were told that she would be with us soon and the girl never came back. There was no one at the register. After waiting a while I was looking for the lipstick myself. when I went in the the drawer to see an associate almost slammed the drawer on my fingers and ask if I needed help and I said yes and she told me another person would be with me when she was done. I was really offended and upset. We were in the store for at least 25 to 30 minutes just waiting and the only response from any of the associates we got was rude and misleading. I have never been in a mac store before and I will probably not return.

My initial experience here was horrendous. No, seriously. I live overseas and had my wedding in Virginia, which is a challenge in itself. With that said, I didn’t have much time for makeup trials and what not so I figured I’d go to MAC (I’ve been a loyal customer since 2006) and they’d take care of me. I’d never been to the Fair Oaks location but it was the closest to my wedding venue. Well, I walked in and felt like I was a burden to the staff. I mentioned that I’d like a trial for my wedding (which was a few days later) and I was told that there was no guarantee that the person doing my trial would do my wedding makeup. So I had to take the initiative and suggest the employees take a look at their schedule to see if I could possibly get the same person to do my make up for my wedding trial and my wedding day… what a concept! I was polite but was given an attitude for no reason that I knew of by an employee there, Chrystal, who I believe is sadly one of the managers. Long story short, I stayed patient and was finally helped by Arnold, another manager. Although the trial took forever because Arnold had to keep stopping to ring people up (why he was the ONLY employee who could ring people at the register remains a mystery to me!), he really listened to me and I left my trial appointment happy.
Long story short, Arnold is a diamond in the rough! Holistically, that particular MAC store is terrible! I felt like I was in an assembly line and agree with the other reviews about being ignored. But let me tell you — Arnold made me look and feel like a princess on my wedding day! He took me to a little back studio they have and took his time perfecting my wedding look. He also did my maid of honor and she looked FABULOUS! I recommend making an appointment with Arnold if you venture out to this location! Be patient and he will take care of you! 2 stars for this MAC store but 5 stars for Arnold!

Everyone raves about MAC make up and so I decided to go in and see what the hype was about… and I guess I will never know.
Upon entering the store, I was ignored by the 2 people «working» there. They were both behind the register just talking. I went to the wall and was looking at foundations. I was trying to decide between 2 shades… saw no testers, and still no one who was «working» offered any assistance. After a few minutes of being ignored, I put the products back on the shelf and walked to Sephora where I knew I would receive help and would find products that I know and love. I will never go back to that MAC store (and, in all honesty, I will probably never go into another MAC store)

Arnold, one of the members of the staff here, deserves an F for unbelievably bad attitude.
I came on a Saturday afternoon so the associates all had their hands full. The other nicer Mac makeup artists asked if I needed help and then desperately looked for someone who was available.
Arnold was suggested as a person who could in just a little bit. Seeing me standing there another person asked if I had been assisted, and I said that Arnold was named as the person who was in line to assist me.
The woman said something to him, and he said, making sure I heard, «Well she has to wait.» Excuse me? I don’t mind waiting, but that was not necessary.
1. He averted eye contact, avoided me the entire time.
2. He didn’t have the courtesy to say, «I’ll be with you in a X minutes.» At least acknowledge me.
3. And he responded in that way to his co-​worker.
It would be very disturbing to me if I were to discover that the manager was on the floor at the time that he behaved in this way and didn’t reprimand him for his actions.
Though the other workers seem good at what they do and much more customer-​oriented, the fact that someone with such a rude demeanor could be hired here – in an environment where customer service is número uno – makes me doubt the management of this particular location.

I do like this MAC store, but I say beware going on weekends and Fridays. The place gets swamped, there are only like 3 associates and one register open. If you want a more hands on experience, I recommend going weekdays around 5 or 6 because there is a lull in traffic flow because people are going home and most teens already left, yet there are more associates. I will say their customer service is very helpful. If you get to meet them, Markie and Grace are wonderful and are great at helping pick complimentary shades or new stuff to try.

Dont expect anyone to help you here. I knew what i wanted so it didnt bother me. However i watched several customers come in while the sales associates gossiped among themselves. No one even bothered to greet them. Some left. There was only one person helping a customer. The rest I believe are being paid to gossip and talk about the customers.

This MAC location can be a hit or miss but I’ve had more hits this past year. I love how knowledgeable the makeup artists are and how helpful they are when it comes to finding products. Compared to most makeup stores, I have never felt rushed when it came down to choosing the perfect shade or what product works best for my skin. The only downside is that when the store is very busy, I can walk in and out without even being acknowledged by anyone. I understand that individual attention is needed at places like this and that the makeup artists can’t always tend to every single person at once, but an effort to just ask if I need help would be nice. Other than that, I would highly recommend going to this location in Fair Oaks Mall.

I’ve never had very much luck at this one. I really prefer the Tysons MAC.
I was at this one last night for blush. The person helping me did fine with the blush. I did ask her for more blush options, like going rosier or closer to bronze, and she got confused and said, «Blush is blush.»
Then instead of giving me another blush, without asking she put highlighter on my high cheekbones, the bridge of my nose, and under my nose with her finger. It was caked on and then she didn’t even think to blend it. I’m really tan. Highlighter is a silver white accent so I was surprised she wanted me to leave with it caked on. I just blended it on my own. Also, I already own MAC liquid and powder highlighter – so had she asked, I would’ve told her that I didn’t need to test it.
I didn’t end up getting anything. Today I went to the Tysons MAC and had them do my blush colors.
I think it’s fine to come here if you’re just getting refills (Boy Bait crème sheen!!!), but if you’re testing new colors, go to the Tysons store.

I usually love this place and come here whenever I come into town. However, this time I was not satisfied at all. The make-​up artist was named ESQUIRE. He was a gentleman, who I think had just started there. He didn’t really discuss with me about what kind of look I was going for. He basically asked me one question and was tight-​lipped the rest of the time. Once I looked up, I realized he had made my eyes DARK GREEN, I looked like an alien and I was going to a formal wedding! I was not happy! Every time I tried to say something to him or another employee about not being happy, he made it seem like this is what I wanted and that it wasn’t his fault. I basically went home and wiped it all off and re-​did it myself. Never going here again, horrible make-​up experience.