Manorcare Health Services-Fair Oaks

Excellent physical therapists.
Good food.
Great nurses – very responsive and caring.
Quiet.
Friendly staff all the way around.

This one-​star review assumes you want your loved ones to actually survive the ordeal of going to a care facility. If you wish them worse off, even gone, then by all means, send them to Manor Care Fair Oaks. Oy! Horrible. Un-​caring staff. Negligent staff. Un-​responsive staff. Perhaps criminally incompetent staff.

Awful — do not use this facility. Staff is hit and miss — nurses make way to many mistakes and will not admit when they are wrong. Food is bad — very bad. The one saving grace is the PT staff… and I may have just gotten lucky with who I was assigned too I am here for rehab but couldn’t imagine trusting this facility with the care of a loved one.

Can’t even give one star; I’d like to make it 4 negatives. The place looks good but the care is horrible. Rehab is good, PT and OT were the only caring and helpful people. The director did not return my calls. I asked for the head nurse, she never came. My mom is leaving after one day and 2 nights. She’s crying hysterically about the lack of care or caring. I agree with the above reviews. She also has allergies — to eggs — so what did they bring her for breakfast, you got it, eggs. They couldn’t find her sleeping pill until the middle of the night. In the day time they brought her morning meds that she takes with breakfast at 11 am. Other residents are allowed to keep their tv’s on at blaring volume, some all night. Beware.

If I could give a place negative stars… I was discharged to this place, which I’ve nicknamed Purgatory, after surgery. The hospital swore this wasn’t a nursing home, that it was a rehabilitation facility. Uhm, no. Its a nursing home. And a really bad one at that.
From the beginning there were issues: it took more than 10 minutes for somebody to come from the rehab section to the front door to meet my friend & I. The first things I experienced upon arrival was a patient cussing out a nursing assistant, another patient yanking out a catheter, a third wetting her bed (and the nursing assistants unable to decide if they needed to just change her or the bed), and then two female patients screaming for help. They directed me to the wrong room at first since the hospital promised they’d secure a single room for me because I’m significantly younger than the other «residents», and my history of contracting infections in surgical wounds. The nurse on duty and the nursing assistant argued about who was at fault while I stood there on crutches listening. When I was put into a room, the phone in the room did not work, and there was no bedside table. There was also no chair where I could sit and be able to prop up my broken foot. I had to sit on the bed. It was a nightmare. I was horrified and begged my friend who drove me there from the hospital to take me home, which she would not do.
I stayed there for 2.5 days, and in that time period, was served exactly one meal that I could partially eat. It could have been handled better by the food services staff, because one thing that would have been a huge help would have been to allow me to see the ingredient listings. For whatever reason, the food service director wasn’t willing or able to make this happen; in fact, when he took the menu from me where I’d circled things I could eat, I mentioned that I had marked a number of items with a question mark since they were probably things I could eat if I just knew what was in the items. He told me to assume the worst, and that I could not eat them.
One of my actual allergies is to chicken, and so I also avoid egg yolk; another is to milk fat, so I only drink skim milk and buy low-​fat (2% or less) cheese. The last day I was there, they served me a cheese omelet. Really?
The second night I was there, the nurse brought my normal medication that I take to me, in the little cup that all medical places seem to use. I asked her to identify the medication since I wanted to make sure things were correct, and she could not do so. This scared me, especially when I discovered that she had read one of the prescriptions wrong.
The «therapy» was probably 90 minutes each day. Other than that, I was expected to sit in my room for the rest of the time, and since there was nowhere for me to put my foot up, I sat on the bed. I wasn’t really sure how sitting on/​in a bed for 22 hours a day was going to benefit and help my recovery. The few times I attempted to leave my room, I was told to go back in the room by the nursing staff.
Ultimately, they decided to discharge me because they could not meet my needs. The discharge papers indicated a discharge to home health care. When I was discharged, I was starting to have blisters around the incision site, which is typically an indication of infection. I had to monitor the situation on my own because my insurance company could not find a referral from Manorcare to start home health services. The home health care was not notified and received no orders until December 6, 2011. I left Manor Care on November 30. It is pure luck that the hospital nurse had given me some bandages and that I had a slight idea on how to change the bandages myself after my experiences last year, otherwise the blistering could have become a more significant infection requiring additional antibiotics and care. However, the home health nurse told me that Manor Care wasn’t even certain where the wounds were. They also told me that they could not come on December 5 because she had to call to get instructions and more information, but nobody returned her call. My insurance company experienced the same thing when they attempted to locate the referral from Manorcare in order to get services started.
When I left, despite knowing that I was discharged and leaving at 5:00 pm, I nearly had the cab driver leave me at the facility because it took so long for them to get a cart and bring my belongings outside. I had to pay the cab an extra $ 10 on top of the $ 40 that it cost to get from the facility to my home, and the tip for the driver. I’m really stunned they manage to keep a license. I can only imagine that they take lessons on how to be so incompetent! I truly feel sorry for the patients that have to stay there longer.

My mother has recently fallen in her home and after a hospital stay is staying here for some rehabilitation. If I don’t visit her then I usually try to give a call over there. Unfortunately, there is no direct number to her room. So most of the time, like 70%…when I call the staff ends up trying to transfer the call only for it not to transfer and it rings back to them. So I ask for my mother’s room and this happens about 8 times until someone actually knows how to transfer a call does. It is aggravating to call over there get put on hold on and off for over twenty minutes before I get to have a five minute conversation with my mom. I hope that they know health care a little better than they do their phone system.