MyEyeDr.

I’m patiently waiting for my vision to be stabilized so I can become a candidate for lasik eye surgery… but until then, I’ll have to stick to glasses and contacts. I decided to check out MyEyeDr because it was 1) Walking distance from my place, and 2) They accepted my insurance.
Making an appointment was easy over the phone and I also received a confirmation call and email. I filled out my paperwork online, but I had to fill it out again when I arrived for my appointment because they didn’t have it in their system… ugh. I saw Dr. Jennifer Lee and she was friendly and informative throughout my exam.
Picking out my lenses was fairly easy. The sales associate made recommendations and I didn’t feel pressured to purchase specific brands. I ordered a full year’s worth of contact lenses and price matched me with other online retailers, #winning! I received a text and a phone call when my glasses and lenses were ready for pickup. The whole process took a little more than a week since #Blizzard2016 decided to stop by, but it wasn’t an issue at all.

This is a wonderful, friendly, and efficient place. I called the morning of for an appointment later that day and the receptionist quickly squeezed me in. Sign in was quick and easy and I didn’t wait long at all to see the doctor, who was efficient but super friendly. All of the staff, from the person scheduling my appointment to the person who handled my insurance at the end were professional and nice. It seemed like everyone there really like working together and truly enjoy helping people with their eye needs. I also love that the person doing my billing at the end talked me through each charge and how my insurance worked.
I’ll definitely be back!

For an assortment of reasons I had decided it was time for an eye exam and a new pair of glasses. So I bought a Groupon for MyEyeDr. I initially tried to make the appointment using the MyEyeDr webpage. To me the problem with this site is it only lets you pick one location. After my first ‘sorry, no appointments that day’ email I called a general scheduler (who also could only check one location at a time). It worked out but going forward I think I will call directly, especially now that I have visited the Mosaic MyEyeDr.
The team at the Mosaic MyEyeDr was great. My appointment began easily. My tests and exam were positive experiences. While I looked at frames a member of the team did some adjusting to the glasses I had warn to my visit. I had resolved to stick to less expensive frames. (Did anyone else watch the 60 Minutes piece on glasses frames almost all being produced by the same maker?) While I was shown several of the higher priced frames my decision was respected — no one tried to shame me. I did go with the lense upgrades, I wear these most of the time and keeping the lenses protected and the glare minimal matters to me but I knew I was going to do that before I got started.
They asked if they could text me when my glasses were ready and I said ‘yes, please’. The initial estimated ready date was a week out but they were ready in less than three days. When I went to pick them up I wore a different pair hoping I could have them adjusted as well. I was first fitted with my new glasses and then made my request to which the response was ‘of course, no problem’.
After managing to get the appointment which is more of a MyEyeDr brand issue, it was an overall very positive experience. This is a nice newer facility with good selection options and a great team.

I walked in and asked how much a pair of glasses would cost me. They did they would not be able to tell me. I asked a number of more times and ways including asking how much just the lenses would be. They told me it depended on my prescription. I was told unless i had a pair copy of my prescription they could not give me a price or an estimate. I asked if they had the capability of measuring the current perception on the glasses to get enough for an estimate. The clerk admitted he could do that. He took my glasses in back mentioning something about removing the lense.
He came back and told me $ 199 for just the lenses. I thanked him and left the store. About an hour later one of the lenses fell out of my glasses.
I’m not going back.

I have been to this location twice in the past two years and have been impressed with their customer service, doctor, and their selection of glasses. I will go again next year for my yearly appointment.

This office/​store is located in the heart of the Mosaic District. The eye exam is quite thorough and the staff is very knowledgeable and professional. The quality of eyewear fabricated is top of the line. They offer only the newest and best quality products and explain all the costs up front and provide you a concise snapshot of your health insurer’s coverages. The frames are pricey, but you get what you pay for. Emerson was a very nice and competent optical technician. I always get a new case, cleaning solution and cloth when I pick up my glasses. A wonderful store recommended to those who want a great exam, friendly customer service and quality products.

Convenient location — plenty of parking across the street. Good selection of frames, better than some other locations. Had my prescription glasses completed within a few days, they notify with text message when they are ready. Open hours are reasonable, but will be helpful if they stayed open later in the evenings. Overall, very good experience

They are great! The service is efficient and they explained everything very clearly. A pair of sunglasses I had ordered got delayed and I wasn’t going to get them before Imleft on vacation and my salesperson, along with the store’s manager, went above and beyond to get them for me on time.

Over the top customer service! Have been with the company for almost 7 years now and they are the absolute best eye doctors in the business that you could possibly ask for! I have made the mistake and only once made an an appointment with a different company due to there terrible customer service I came back my eye doctor. I strongly recommend coming here. Don’t fix what’s not broken! These guys ARE THE BEST!!!

OMG I’m beyond ticked. I had a 12:15 apt and left at 1:25pm WHY? The front desk was perfect! the Doctor was very professional and wonderful! But as soon as I was handed off to what seemed to be a new person. HORRIBLE. did not have a clue what was going on. This was my last chance for this place. All I needed was my eyes checked and my lens replaced, not a new pair of glasses, lens replacement. And my bill was $ 235.00. and I want bother telling you about the other incident. I tried, but the customer service is just not good!

The eye doctor I had my exam with was fantastic– I felt like she took the time to get to know me a bit without dragging out the appt but also not rushing it either.
I felt a bit of pressure to purchase glasses on-​site, they seemed reluctant to give me a paper copy of my prescription right away when I asked for it but I guess I understand this…
I will definitely return as the location is so convenient to my house and the doctor was fantastic.

The front desk staff were polite and courteous. The optometrist I saw was knowledgeable and cared about my vision concerns. She took the time to explain each test she performed and also reviewed my options for corrective lenses. I would recommend the My Eye Dr. — Merrifield location to anyone in the area. They also offer convenient Sunday hours (which suits my busy schedule)!

I was really scared to try this place because of the negative reviews! But I have NO idea why it gets a bad rap! Everyone who I had the pleasure to meet today (Just got back from my eye appointment) was WONDERFUL. From the moment I walked in to the moment I walked about! I even had problems with my payment going through (which freaked me the heck out!) and they didn’t treat me with that condescending attitude most people give you when that happens.
Luckily everything was figured out and they were wonderful about it! I’m absolutely impressed, this has been the BEST eye doctor location I’ve visited thus far (Used to locations all around Alexandria). The doctor was AMAZING and I wasn’t as freaked out as I usually am with eye doctors. She was funny, calming, and educated. Wonderful! This is coming from someone who CAN’T STAND the eye doctor! :)
If you’re on the fence to try this place because of the reviews, give it a try! Everyone there was amazing! Unfortunately I was too out of it that I didn’t get the chance to get anyones names (I feel so awful! They were so nice) but DEF. try this place! 100% worth it.

Kevin was extremely helpful in adjusting 3 pair of glasses. This store has a huge selection of superdry and prodesign. I think I found a new location since the customer service is 5 stars and more

Long story short: Go somewhere else. Maaaaybe try a different MyEyeDr. location, but really, just find a different eye care provider.
My glasses broke. One month after the one year warranty expired. State law also sets a one year expiration date for your glasses prescription, so they refused to fix it without another exam. Optometrist told me my prescription needed to be strengthened, and what do I know? Okay. Get the glasses back and put them on. WAY too strong. Beyond that, the glasses were still broken– and there was glue all over them.
They offer a ‘free recheck’ and I go to the Ballston location where the optometrist there resets my prescription to what it was. Go to pick up the glasses for the 2^nd time. (12 days after they were supposed to be there.) Prescription feels fine, but guess what, glasses still broken. The issue was that the lenses were coming out and not pushed all the way to the corner of my frames which are metal at the top and those Sarah Palin-​esque clear wire frames at the bottom.
So, I’m back where I started, with the same prescription, and broken glasses. And after insurance, I’m still out $ 198. I’m very unhappy at this point, so the manager lets me keep my current frames, and orders a whole new pair for me. (I would say on the house, but see prior $ 198 figure.) He calls to tell me they’re ready, and as he’s doing so, he tells me the prescription is not accurate in one eye.
So, he calls back when they’re done. I go in. The lenses are still not pushed in all the way. I get the sense that they outsource this to another state, and then sometimes they will fit lenses in the store as needed, because they did that for me before. A this point, I give up. I have spent hours on the phone and have been in 3 or 4 times and am back to the drawing board with the same prescription and broken glasses, but with one caveat: I’m still out $ 198.
You win, MyEyeDr., I’m tired of fighting and I’m out a couple Benjamins because you are terrible at your job. Never again.

5 stars for Dr Wiley. She was fantastic! Knowledgable, patient and accommodating (I had my toddler with me), offered great suggestions on how to solve my vision issues when switching from glasses to contacts. I rarely write reviews but felt that she really deserved it.
Company website was ok. Saved me time by filling out the paperwork online and getting the office staff to sort out my coverage before my appt.
Rest of the staff was pleasant.

Needed to update because Bobby is awesome.
I came back for a complete set of eyeglasses. I converted my mom as well. She bought two things: one fancy expensive frames/​lenses set, and a lower-​cost lenses for her reading frames.
I made some last-​minute changes to my order. This mucked up their ordering, so when I received them I wasn’t sure if I got the upgraded coating I requested. Bobby investigated further and did a re-​order because he wasn’t confident that the supplier applied the correct coating. Meanwhile, I still had the glasses to use while waiting for re-​ordered lenses. 99% painless, pretty much my fault, and caught no flack from Bobby for this.
I had questions on billing for my mother. Bobby volunteered to investigate further, call her insurance and confirm benefits. A couple weeks later after inquiry of the above with Bobby, a check arrived at my mother’s home for the price adjustment. He didn’t call to update us on the matter, but we didn’t worry about it because we trusted that Bobby would take care of it.
This guy is a customer service master. I’m never going anywhere else for my vision purchases.

Worst, most miserable, and painstakingly LONG eye exam I’ve ever been to. Was here for AN HOUR AND A HALF — yes you didn’t read that wrong. AN HOUR AND A HALF for a basic eye exam I get every year. Was told upon walking in that it would be about «15 minutes». Pushy sales people and just a very general «unsure of what I’m doing» feeling across the entire staff. NOT what you want when it comes to your eye sight.
Very nice shopping center, unfortunate that this place brings down the otherwise very pleasant experience one has when visiting here.

Stopped in on a whim due to the Merrifield location and was ecstatic to find Kevin, our great family optician from another chain who left a year ago. We have been lost without him and will be buying three pairs of glasses immediately because he’s at MyEyeDr.
Prices were reasonable, selection is good including a large amount of frameless glasses which I like. Plus they are open on Sunday which our old chain was not. We’ve found our new optical store!

It’s not often that one can say that an eye doctor appointment is the highlight of their day. I was impressed with My Eye Dr. in Mosaic District, Merrifield. I had received a flyer in the mail, and they’re close to me, so I called the number to schedule an appointment, and they fit me in the next day.
I think the customer service representative was not actually from that store. The only negative was that she promised to have someone from their billing department call me, which they never did. No worries, because when I got into the store, I asked for an estimate, which I quickly got. The store calculated whether it made more sense to use my insurance, or the specials they were running.
A tech did the first several eye tests, then the doctor finished them. The doctor was really knowledgeable, and answered questions I had about laser eye surgery.
I didn’t end up buying glasses that day, but the salesman (Kevin?) was really friendly, very knowledgeable, fun to work with, and didn’t pressure me to buy.
The manager, Bobby, got on the phone and called their distributor to ask for more Michael Kors glasses to be sent ASAP when I expressed an interest in that brand. Who does that? A store that hears a customer asking about a brand, and promptly calls and orders a bunch of those glasses to be shipped in?
I was very impressed, and will definitely recommend and continue to use this location. Excellent customer service! If I do end up buying glasses, I’ll go back.