Quality Floor & Home

I was very reluctant to get my kitchen done by quality floors, especially when there new to kitchen renovations. Not only that, but they were a quarter of the price of the more expensive contractors. They came in and did the job in 2 weeks which is unheard of! The only downside was that the project manager was hardly here, but anytime I texted him with a problem he was on it right away. I’ve had my kitchen now for about 3 months there is some minor problems and every time I contact quality floor they’re here in a heartbeat to fix it. Please don’t waste your money and valuable time with expensive contractors.

I had a great experience with Carpet One — Quality Floor & Home. I went to the Fairfax Location (Greensbriar Shopping Center in Chantilly) for my flooring and the staff were excellent. Very helpful and understanding, and right on time. The staff member (Farid) helped me get the best option to reflect on my need and preferences and the whole process couldn’t have gone more smoothly. Overall an excellent experience and I would definitely go back.

We had water damage on our first floor, and our insurance company and general contractor referred us to this business when it came to the floor removal and replacement portion of the claim. From the start they were first class. Shervin especially took the time to walk through several options, discussing the pros and cons of each. He even dropped off several samples at our house as we kept changing our minds. We finally decided on an engineered floating bamboo which we like A LOT more than the oak it is replacing. Installation was great, and we couldn’t be happier with how everything worked out. We’d use them again without hesitating.

I was not present at the purchase of our carpeting six years ago but Heaven help anyone if they need a service call for their lifetime warranty carpeting — the «repair personnel» only know to cut, cut, cut — a fraying seam? Cut and leave a hole. A gap at the foot of the stairs? Cut too much and leave another gap. Good luck trying to communicate with them — THEY DON’T UNDERSTAND ENGLISH — stay away from this place if your carpeting may need service because the repair personnel are incompetent — God knows what they would do to hardwood floors.

Charlotte, our saleswoman was wonderful, I appreciated the personal service and attention to detail she provided to us throughout our purchase. Unfortunately, the installation manager is incompetent. We had several issues with the installation that were easily fixed, however, it literally took from June to December to get them all taken care of. If Charlotte moves to another company, I will purchase from her, however I will not do business with Carpet One as long as their current installation manager is employed with them.

I recently used Carpet One to re-​carpet the living/​dining/​great room in my condo. I found them on the internet and was a Sunday afternoon «walk in.» The sales staff was helpful and informative, and not at all pushy with me. Our sales associate, Charlotte, showed me products in a full range of prices, and did not try to oversell the higher-​cost options. I was able to schedule an in-​home measurement and estimate within forty-​eight hours (it would have been even sooner had my schedule permitted), which was quick, thorough and professional.
The specific carpet that I ordered apparently took longer to deliver than some others would have, but even still, it was installed within about three weeks. Again, I could have scheduled the installation about a week earlier, but the wait allowed me to have it done on a Saturday, so as not to disrupt my work schedule.
The installers arrived even earlier than the time range the company gave me — take that, Comcast — and did not require any hand-​holding or oversight. The carpet was perfectly installed, the installers did not make a mess of anything else in the house, and were even kind enough to run an existing coaxial cable under the carpet without even being asked. I found them to be prompt and professional as well.
Overall, I give this company four stars out of five, simply because I do not have too much context for comparison against other companies. I have zero complaints, and was quite pleased with the entire process, but I suppose that it is at least possible that there is a better company out there — but I would be very surprised.