Red Wing Shoe Store

The store was nice, guy who worked there was helpful in trying on the boots.
The boots themselves are excellent of course.

I came here today to pick up some composite toe boots for work. I had called before I came to make sure they had some in stock and they said they did. When I got there they had me stand on this machine which measured my shoe size and where the pressure on my feet was. It was really cool. They guy who helped me was very friendly and got me in a pair of boots that fit well. It is expensive, I paid $ 200 for a pair of boots, but the quality is great and the customer service was wonderful.

I went in with a specific budget from the company I work for and the staff member was able to help me stay within the budget.
I was greeted immediately and when I needed shoes to try on the employee brought them out in a timely fashion. When I found a pair I liked she laced them up for me and led me over to a machine to see if what kind of insoles would be beneficial for me. I didn’t end up buying any but the experience was insightful.

First off, I love Red Wing Boots and that is why I went here because I was looking for a good Chukka shoe/​boot. They were busy and it took a little while to get serviced but when I did it was great! The guy really took care of me and sold me on the shoes, otherwise I wouldn’t feel good spending $ 250 on them.
It all fell apart when I had to order my shoes through the store because they didn’t have them in stock. Since I was paying $ 250 for the shoes I would have expected they would notify me of the order status and tracking number but after 6 days of not hearing anything, I called the store, twice. A couple of days later I called the store again to complain about customer service and ask again, «Where is the tracking number for my order?» Finally got it Monday afternoon and found out my shoes won’t be delivered at my house till Thursday, almost 2 weeks after first putting the shoes on at the store.
My complaint falls on the store and the employees/​management for not keeping the customer informed about the shipping status and order delay. These are the most expensive shoes I have ever owned and at this point, I wish I ordered them through Zappos, Amazon or Norstrom. I thought I was helping an American company and local business, but they have definitely let me down with their order follow up and customer support.