Renewal by Andersen

My windows look great, and in the 90 degree sunshine I can feel the difference between these and my old windows. I am already planning to call up my sales guy Gooch to make «Phase 2» happen with my front doorway next year.
Installation was smooth as silk. Remus and his crew came in and they had them up in no time. And they were very considerate to my wife’s request to reimplace the old blinds so that something would be up there until we got nicer window treatments .
All in all, I have had a good experience with these folks. I’m looking forward to doing business with them again.

I had a large (6′ X 6′) picture window that had a broken seal. The window was 17 years old with double pane glass and when the seal broke, moisture started leaking in between the panes causing the window to fog. Had «Renewal by Andersen» come to give me a quote to replace the glass and was told that they would not just replace the glass — they wanted to take out the frame and replace the entire window for a price of over $ 12,000 dollars!!!
So I called a glass company to come out. They told me Andersen won’t do just the glass because there isn’t as big of a profit in replacing just the glass — since it is only a 20 minute job as opposed to 6 – 8 hours of labor to replace the entire window. I had the glass company do the work and was charged just under $ 1,000. The window looks great again and I saved a bundle!
From what I understand, most window repairs are due to broken glass or seals that fail. So, if you don’t have damage to your window FRAMES (rotten wood, leaking, etc.) don’t replace the entire window, just get the glass replaced.

Enduring one of Renewal by Andersen’s illustrious sales meetings was a terrible mistake. It was an hour of time that my wife and I will never get back. And an hour of time nobody should ever have to endure.
My wife and I hoped that Renewal by Andersen would arrive, take measurements, and present us with a written estimate for replacing the sliding glass doors in our sunroom. We were looking forward to hearing about the different cost/​finish options based on our examination of their online literature. We were instead exposed to one hour of sales talk, with the focus on getting us to establish an emotional connection with the brand.
Throughout the process the sales people waxed/​waned between treating us as simpletons and treating us as sophisticates. At one point they focused on the environmentally friendly features of their glass and its important to energy saving. At another point they focused on the proprietary nature of their gas technology, how nobody else in the business has the same gas mix. This went on with no real focus on what we wanted, what we needed, and what it would cost us.
At the end of the conversation we were presented with a bottom-​line dollar figure (no disclosure of the bill of materials or labor costs) on a piece of paper that did not align with our budget or expectations. After explaining that they were very far off the mark, they came back with a lower number. But that number came with the disclaimer that it would only be honored that day. When my wife and I asked if they would give us an additional week to review, they balked and began feeding us excuses. Once the conversation took on this disingenuous tone, my wife and I decided it was over.
It is worth noting that, for those that are interested in the Andersen quality/​brand, there are plenty of installers that use their product. Their basic line is stocked at Home Depots, with their premium line available for special order. There’s nothing unique to the Renewal by Andersen experience! The sales persons will tell you that the strength of the relationship between the installers and the manufacturers will ensure a seamless installation. I can tell you that a competent installer will work to keep you happy.

Wow, can’t believe how much of an absolute used car saleman scam this Fortune 500 company tries to push on customers. I know this business is replete with hucksters selling sub-​par products. Anderson is a quality window, especially when compared with the crap being sold on flyers that come with your mail everyday. Why would you take a good product and sink to that level?
Luckily, I thought twice before letting these @#%holes into my house.
I have 4 windows that remain in the old part of our house. I am going to replace them. I sent an email expressing interest in the Renewal products, to get a cost estimate. I was called back almost immediately by Anderson sales staff and was greeted with an insulting and unbelievable instance that both my wife and I be present for a salesman’s pitch.
I said it would just be me, and the woman insisted. I asked to speak to a supervisor and he again insisted. Both refused to make an appointment. I explained that I am the one who will make the decision on this project, and my wife will not be involved at all. No dice. No appointment.
It is none of Anderson’s business how the MRS and I divide up projects/​chores in our home. There is no time to waste «90 minutes» together to talk to a window salesman. (When we have 90 minutes free, we do things with our son, our friends or each other.)
I know enough about contractors, renovations and building materials to last a lifetime. When I want my wife to weigh in, I’ll ask her. I will be telling everyone I know to steer clear of Anderson and their high-​pressure business tactics.
Save time and go to a handyman/​contractor you know and trust. Ask him to get you some options and have him order from TW Perry or another supplier. He may very well suggest Anderson products, but he will put them in with no sales pitch.
Installing windows is not hard. Measure right, remove the trim, remove the old window and put the new one in, replace the trim and move on. The difficult part is fixing up the paint and drywall around the window. Best to have «your guy» do that anyway.

I made an appointment for the evening after work thinking that the appointment would not take up too much of my evening. I was promised that the «consultation» would not exceed 90 min. It ended up going over 2 hr.
For this time, the salesman (make no mistake, the guy was a salesman and not a consultant) showed us video and demos trying to create an emotional attachment to the windows. After all this time, I got my quote of $ 14,000 for seven windows. Are you joking? He said, «Don’t worry, I can beat that. How does $ 11,000 sound?»
After over two hours of saying how simple and straight forward the installation would be without having to do any special framing, I still get charged $ 1,600 per window. Some of these «individual windows» go side by side in one opening. So it was over $ 3,000 to install two windows in one opening just in my kitchen. After I said that was two expensive, he kept pushing and asking how much I thought the windows were worth and then feeding me some bogus information about how PVC (aka vinyl) windows cause long term brain damage. I guess most of us are in trouble because we’ve been drinking toxins from our PVC pipes.
After I told him «No,» he asked me for a reason, and I said, «because for that cost, I can buy a new heat pump and remodel my two bathrooms.» He went on to push some more incorrect information about how upgrading to Andersen windows would increase my property value more than a two bathroom remodel.
Long story short, ask for the quote up front. Also, always be wary and be informed about your particular job before you get someone like this who will give you something outrageous. I was looking forward to this quote after hearing their ads and reading the literature but after this experience, I will never call Renewal by Andersen again.

I had an appointment for 10 AM on Friday. I told the scheduler that I couldn’t spend the requested 90 minutes (!) talking to the salesman and agreed to an hour instead.
The salesman went through the house taking measurements and we let let him know that Renewal By Anderson had been recommended by neighbors and we planned on making sure the estimate was reasonable and that we’d basically be going with them if it was. When done with the measurements, he started talking about the different divided light options at around 80 minutes in. I asked for two estimates based on two different scenarios for his divided light options. The salesman started talking about «glass packages» and I asked him to include in the estimate whatever was appropriate for our climate.
At this point, we’re right up against 90 minutes (already 30 minutes too long) and the salesman actually said «I don’t think Anderson windows are what you’re looking for». Both me and my wife were amazed he’d say that. I can only assume he realized we weren’t going to make a decision on the spot and this was his last-​ditch effort to get us to make one.
We asked him to leave. I sent an email to the customer support site with the hope that this might’ve been an isolated incident but haven’t received any response for weeks. These guys have lost a rather large sale and me as a customer forever.