Reveal

So far, I have only been to the Pentagon City location, which just closed, and is now merged at the Fairfax location. Front desk and staff were always helpful & very friendly. I never had laser, so can’t speak to that, but botox treatments are fairly priced, and always have worked for me. Only reason for 4 stars instead of 5 is the primitive scheduling system & way they keep track of botox units (they subtract on a piece of paper — why isn’t this done by computer?).

I am very happy with the results. I started with just one package and ended up with 3:) that’s how good they are at the Fairfax location. Very friendly customer service and Michelle is always fantastic.

Please do not waste your money or time here. I was called and reminded that my appt was at 2pm. I arrived early as recommended to numb, they left me in the waiting room for 2 hours! Apparently my appointment wasn’t until 3pm. Nobody ever came by to check on me. For what they charge the service should have been better.

Like all other reviewers have said, the original phone call could not have went better. They were eager for my business.
After the original phone call, things went downhill fast.
Scheduling was always a hassle. Their scheduling system is old, slow and inefficient. It does not help that the ladies who work there are absolutely rude. When dealing with one particularly rude front desk lady, I asked to speak to the manger, turns out, she was the manager. That was the last time I ever went there.
On a side note, the technicians were always very nice and pleasant. However, as far as results go, I did not see favorable results from my over-​priced treatments.
I would definitely not recommend this place. The staff is rude and the price is absolutely not worth it. Especially with the likes of Groupon, Living Social and Specialious, you can find a much better deal for your money.

Absolutely unprofessional service at the Tysons Corner location. I was being helped and they had an issue with my account (which seems quite often) the manager of the store was no where to be found! They are unorganized and the Lasik hair Removal there doesn’t work as well as other places I’ve tried.

The person who took my original call was VERY perky. After making my consultation appointment she said she would email the new patient forms and I would receive an appointment confirmation phone call. Neither happened. I emailed her asking for the papers, which were not sent until an hour or so before my appt time. She was also very emphatic (in the initial phone call) about my being on time for the ad to reschedule. I came very early since I also had to complete the paperwork there. By 15 minutes after my appt time I collected my paperwork and left. This place is like a cattle call. They do not have respect for their clients. I also overheard a couple of customers at the reception desk having trouble with their accounts. This is not a place I would trust to do surgery on me.

HORRIBLE HORRIBLE HORRIBLE! Worst service EVER. Ridiculously over-​priced. There are never any appointments available. Receptionists are incompetent and rude. They are EXTREMELY unorganized. They «lost» my payments every single time I went. Their estheticians are not competent either. I take a medicine for my acne, one of them tells me they can’t treat me if I am on it, and sends me home. And the next time I go and I still the estheticians I am on the medicine, they tell me they CAN treat me and it does not affect my treatment… clearly incompetent. I am doing laser for my body at another business and they are SO MUCH BETTER! And their lasers are WAYYYY more effective. Waste of money, time AVOID AT ALL COSTS!!! Horrible, SNEAKY service!

Don’t get drawn in by the awesome turn over rate they try to sell. if you look at there Internet reviews it’s obviously not good. They sell you everything you don’t need. Their ZERO refund policies is ridiculous. Even if you buy a package and their tech says you don’t need all the treatments they refund you nothing. Not to mention after you pay they give you this informantion and the «you might be disfigured» 15 page contract. I went through 5 aves to get my refund and they said it will take up to 3 months now to post back to my card. I will keep you updated to if i get the refund in the end.