Soleful Orthotics and Footwear

I would leave zero star if I could. On paper, on photo, Rachel and this business seems like a legit hard-​working small business, but I’m experiencing irresponsible and business fraud right now. I bought a groupon which expires not til end of this year, and contacted her via email/​phone. First of all, her phone never got picked up, so I ended up sending email. She replied nicely and set up an appointment with me via google, all seems nice and legit. A day before appointment, she sent an email letting me know something came up that we needed to reschedule. We rescheduled and she never showed up for that. No phone calls, no emails for any explanation, she just simply vanished or ignored my correspondence. I actually checked these Unilocal reviews and google reviews before I even made the purchase, thinking the negative ones were probably individual bad experiences, until boom! Still waiting for her response before I bring this further to any authority. This feels bad! Be Aware!

I would not use Soleful Orthotics or whatever new entity Rachel Eisenfeld has now. Rachel is extremely unreliable and difficult to get a hold of, so I wouldn’t trust her with any money. You are supposed to get your inserts in 1 week. She kept on delaying and delaying and eventually said her dad was sick and would get back to me when she could. She didn’t respond to my emails, and after 4 MONTHS of NO contact, I sent her a strongly worded email implying I would take action as necessary if she didn’t respond that day (I was going to file a complaint with the DC police for theft). Then she finally responded and processed my refund a week later. Just a miserable experience.

Rachel did a great job explaining everything and most importantly, the orthotics work great.

Rachel provides an incredible service. We met at the Comfort One Shoes on Dupont Cir. She evaluated my foot and then recorded my gait… showed me how orthotics would help and then made a casting of my foot using quick set gauze. No muss no fuss. she’s so gifted at customer service.
A week later I met her at the same place. She fitted my new orthotic to my shoe and then advised me of shoes that would be good for my feet.
Two weeks later I am noticing much less pain in my back, hips and knees. Well worth the time and money.