Torrid

On Saturday, October 10 at about 3pm in the afternoon, I experienced the worst retail experience I have ever had or witnessed. I entered this store to return some items I had purchased online. I approached the counter and there were two employees chatting and looking at the computer. Neither of them bothered to acknowledge me and they continued to chat for approximately 4 – 5 minutes before finally attempting to do their job (which is customer service).
Upon providing the items I was there to return (all items with original tags and never worn) and the receipt, the first thing the clerk says to me is that the store policy is that they do not accept returns on panties. I know for a fact that this is not store policy, so I asked the clerk to show me on the receipt, or in the store, where that policy is written and she snipped that it is not written anywhere. I then told her that is unacceptable and the item will be returned and will be refunded (if that were indeed the store policy, I would have no issue with it and would not have attempted to return the item).
The clerk called her manager over (the manager was the other clerk who had been chatting with her previously) and the manager told her that they do accept panties for return, but the procedure is that the clerk must not touch the item and must open a bag and have the customer put the item in the bag and then then bag must be thrown away. The manager then took her barcode scan gun and used it to shove the panties towards me, as if they were the most contaminated piece of fabric in the store. The clerk proceeds to process the return with such attitude and gruff that it is comical.
The whole experience was handled incredibly unprofessionally and it was almost as if these two clerks were looking to humiliate the customer by implying that the item of clothing was somehow contaminated.
If these clerks cannot deal with customers exercising their right to return unworn (or even worn, for that matter) items of clothing then they need to find a new career.

Went yesterday around 11. Great customer service. Very helpful sales help. She was never pushy, conversational, pleasant and handled several customers at a time in a quick gracious manor. She stated she’s only worked there little over a week, but she seemed very knowledgable to the current promotions.

I love everything in this store and the bras are the only ones I can find that fit and are push up and sexy. Best selection for plus size bras and clothing. Plus Tammy the manager helped me out when I was in such a time crunch and picked out bras for me before I even got there AND bonus they were on sale! I highly recommend this store!

I had another bad experience here yesterday. I went in to spend my haute cash and the salesgirl
was not welcoming, did not ask if I needed help or other sizes when I was in the fitting room (I was the only customer and there were 2 employees– nobody could ask if I was doing ok?), the salesgirls were rude. It was just a bad experience and not one I should be having while spending hundreds of dollars. Then I got home and started to hang up the items I bought only to discover the security sensors still on multiple items.
I like torrid but not enough to put up with this store’s lack of customer service and attitude.

Well I loved this store untill tonight when I called in to ask if they have a item in there store and the lady was rude and said will call. u tomorrow but its a hr b4 closing and I asked why couldnt she look now n she could not give me a reason smh but then I hung up n decided to call back she just let the phone ring like 20 times but then picked up all sarcastically like she was letting it ring intentionally smh but its okay thanks to tammy I wont be returning here

I have been in this store less than a handful of times, & that has been too many. The sales women in here are overwhelmingly miserable. So much so, that on the very rare occasion that I find something where the quality matches the price (anomaly), I do not even bother to purchase because I would have to interact with them even more.

Love this store. Plus sizes and STYLE! Not trying to be a teenager, not trying to be frumpy. So hard to find stylish clothes, some with an «edge», in plus sizes.
My only complaint is that there is no non-​plus size version of the store. They are owned by Hot Topic but that is not a good comparison of the Torrid style. Hot Topic is mostly screen print cheesey t-​shirts and definitely teen in audience.
Would LOVE to see a non-​plus Torrid. Almost sad to have lost the weight… because it meant I can’t shop at Torrid anymore. :-(

Awesome customer service, the staff was helpful & very talkative. Asked my name & have me a few ideas for an upcoming event. Usually plus size shopping is a pain and most women leave unhappy, but if you go here this will for sure change your mind!

Been here a few times and I’ve always been successful in finding something either for myself or a loved one. I like the style of clothes they offer and it’s easy to navigate around the store.
I’ve never been to a store where the staff are so friendly and helpful. They pay attention to what you’re looking at and ask if you need help or are looking for a particular style and/​or outfit. I’ve had experiences here where the employees have taken an outfit idea I have and blown me away with what they could find in the store.
That being said, the few times I’ve been in to this shop, the employees always give me the same line, «you’ve been in here before, right? I recognize you.» I don’t think I’ve been THAT memorable of a customer really, so it feels more like something they’re taught to say. When I called this particular employee out on it, she just laughed and replied, «Noooooo, it’s MAGIC!»… riiiiiiiighttttt… ;)
The only gripe I have with this location is when they employees cross the line between being HELPFUL and trying to push their upselling game, heavily.
Today I got the «Hi, welcome to Torrid, let us know if you need anything» greeting while girl was busy helping another customer. Cool. I didn’t really need help, I just came for jeans. I found what I was looking for, picked up a shirt just to try on and asked the girl to open a dressing room when she wasn’t busy. She then asked me what my shoe size was and brought me a pair of shoes I never asked for. Uh… ok. So I come out of the dressing room to ask the person I was shopping with their opinion. The employee was there and TOLD ME I needed a smaller size & walked off. I assumed she was going to get me what I needed. You know, the SAME pants. WRONG! She brings me a completely different pair of pants. Uh, no. Obviously, I then had to ask her if she could get what I needed. In the end, this just made me carry a large bundle of things out of the dressing room to say «No Thanks» and have them returned. So so sooooo annoying. I mean, if you came up to me while I was shopping and had a conversation with me about what I was looking for and offered to find me things related to what I was describing, SURE. This just wasn’t the case. Thankfully, this line has only been crossed once. It won’t affect me coming back to shop here unless it happens repeatedly.
Although this store isn’t «cheap» by any means, it is definitely a bit more cost effective than Lane Bryant, which is just 2 doors down in the same shopping center. If you shop at LB, I suggest you stop at Torrid first.

I’ve never walked into a retail store, had a sales clerk greet me, ask me my name, remembers my name, and then reference me by name when speaking to me all while I’m shopping up until I leave the store. Oh… and the other sales clerk are attentive, referencing me by name, too, as if they knew me!!!
There’s no need to take a girlfriend to this place to help you shop, getting their opinion on anything, because with this attentive set of sales women — its like I was around a bunch of girlfriends, only they worked for the store!
Kate was so awesome. All the girls were awesome, but Kate helped me with my purchase. These ladies give a whole new face to customer service. The store is located next to ABC Liquor Store and Petsmart. When I called to get directions, as I had never been here before they referenced Petsmart as a landmark. When I got there, I joked about the liquor store and how cool it was that you could get a cute jacket and a bottle of wine all in one visit.
Great store. Great selection. Great staff. You can’t ask for anything more!

I love this Torrid shop! The staff are super friendly and helpful! The clothing is great and I love that it is so near my home. If you are familiar with the area, you know that there is a LB shop just a few doors down. Put down whatever matronly garment you have clutched in your hand and carry your heiney down the way a bit to pick up something truly fashionable (well, almost truly fashionable — decidedly the most fashionable offerings for your fuller figured ladies in the area!