Verizon Wireless

The store representatives were very helpful and knowledgeable. They ensured that all information was understood. I would highly recommend this location.

The Verizon rep there cleared every question I had with relative ease. She not only looked into my plan but changed it according to my personal needs which saved me quite a few bucks!

The representative was very knowledgeable. she not only solved my issues but also showed me tips and tricks to use my smart phone. i recommend everyone to go to this store to have a good experience.

I just went here because I drop my phone in the toilet and I need a phone! It was painful to find out they were already closed by my arrival at 8:20pm. The horrible thing of it all is that it’s marked on the door that they close at 9pm!
Clearly there is a management problem and a staffing problem do not waste your time here with these individuals!

This is an AT&T store so I am not sure why there are two Verizon posts? This store has a great team managing it. The people are knowledgeable and go above and beyond to be helpful. I highly recommend their store.

Nothing but problems. Verizon Corporate, take note that this store may very well be losing you customers. It was almost time to upgrade our phones, and we came in, were informed that we would have to wait a few days to upgrade. Came back 2 days later, and were informed that they didn’t have any more of the phones we wanted, and would have to order them. So we come back a few more days later, when the phones were in. Then they screwed up our rebate paperwork, so we’re now still waiting for our rebates, totaling $ 300. The phones were ordered on August 18^th, it is now October 18^th, and still no rebates. And we just found out that they also screwed up our insurance sign-​up and signed us up for a $ 14 a month total plan that is basically just tech support and no actual phone replacement or protection. I’m going to call corporate customer care tomorrow, and if they can’t fix the issues from this store, my wife and I will be terminating a cumulative 20 years of Verizon loyalty and switch to another provider who can actually do what they promise and are supposed to do… We saw another family walk out because they literally only had iPhones left.

My Samsung Note 2 died yesterday morning. I’ve had my phone for a little over a year and a half. I went to this Verizon Wireless store yesterday to purchase a battery. Before I go on, I feel compelled to mention this as well — the store smelled terrible! It seemed like they were cooking something in the back room and the smell permeated the entire store. Anyway, the person that came over to help me (a short guy with very frizzy curly hair/​pony tail) told me that they did not sell batteries but still attempted to charge my phone. I knew that it wouldn’t work because I had already tried it at home. When it didn’t work, he told me that my phone was fried and asked if I had had it near a microwave oven (?). He then asked me if I had insurance on my phone. I told him that I did not. He continued to tell me over and over…“well if you had, you could pay a deductible and that I could get a new phone”. I told him that I was not interested in belaboring the fact that I did not have insurance on my phone or discussing what could have happened had had insurance… etc. After that he was eager to get into my account (more than likely to see when I was eligible for an upgrade). I did not allow him to access my account. What is so concerning here is that I told him how old my phone was and he never once mentioned that it could be the battery. He was only interested in accessing my account and selling me a knew phone. I left there, went to a an AT&T wireless store to see if they sold phone batteries. They also did not sell batteries, but the AT&T guy told me that I could go to a battery store to get one and where it was located. (Thank you AT&T!). I did just that and it was confirmed that the problem was my phone battery. The battery people were very helpful and also told me that these types of batteries only last for approximately a year or a little over (just like mine). I’m sure that the Verizon guy knew that it was more than likely the battery but instead insulted my intelligence by trying to convince me that my phone was «fried» (what ever that means). On my way home from the battery store along with my working phone, I stopped back in the Verizon store to let him know that all my phone needed was a new battery and that it was not «fried» like he told me. He pretended to be surprised and said, «oh, it was the battery»? I told him that I was going to write a letter to Verizon about my experience there. He was then very dismissive and told me to have a good day.
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