WJD Management

There were issues initially prior to moving in, but these guys took care of that. Since they deal with a lot of properties there could be confusion some times, especially when it’s handled by different people. Amanda was very professional while meeting (at Fairfax office).

I am a landlord. WJD has given very good service. I am especially pleased with their practice of inspecting the property inside and out twice a year. My only complaint is that their contractor for repairs generally charges more than if I found my own handyman. However, as an out of state landlord, I’m not always able to arrange repairs myself. Overall very pleased with WJD.

Warning to all tenants. Document everything when you move in (take photos of everything, and specifically record the condition of every appliance, every wall, etc.). Do not move out and let WJD management do their «inspection» without you there.
WJD charged for a cleaning service when I was a great tenant, had a regular cleaning service come almost monthly to clean the apartment.
If you’re considering an apartment managed by WJD, I suggest moving on and finding another one.
Stay away from WJD.

WJD charged me for a cleaning service ($ 350) and damage to a drawer ($ 128). I cleaned and scoured the home for over a week. I provided them with 3 pages of notes on the specific details of all the cleaning inside & out I completed. I have over 75 pictures detailing the condition of the home. When I asked them for an explanation on how they arrived at they responded with giving me a $ 175 professional curtesy refund and said «we consider this matter closed». I however, do not consider the matter closed. I’ve registered a complaint with DPOR (the licensing board for Realtors) against David Norod the Principal Broker of WJD as he has not treated me HONESTLY per the Code of Ethics and Standards of Practice of the National Association of Realtors. If you’ve had issues, here’s where you go to file a complaint.
I’m also pursuing legal actions against them to secure my full deposit.

Landlord here. Being first time landlords we were a little nervous about drafting a proper lease (legal /​compliant), collecting rent, maintenance issues, etc. so we decided to get help from a property management firm. We went with WJD after some research online and other resources.
Something we didn’t consider is that you are handing over management of the rent money. This is important because there is no chance to discuss and/​or dispute charges before they come out of your due amount. It comes out of your pocket, then you have to fight for it back.
Here’s our experience.
1) Tenant reports A/​C issue. I go over to check it out since it sounded like an issue I had dealt with before. It was. Being short on time and in the interest keeping out tenants from going without A/​C we ask WJD to go ahead and send their contractor in and I provide some import detail about the unit and this particular part. Long story short none of my insight was considered and we end up with «this unit is just really old» and a $ 4500 total replacement estimate. I cancelled some plans and within 48hrs has the replacement part in hand and fixed the A/​C unit myself. My gripe here is that I am now stuck with a $ 95 diagnostic /​service all fee for nothing. I brought up my concerns to WJD, get passed around the office, emails go unanswered, I keep pressing, nothing. Today I get the monthly statement and the fee has been take out. I call the contractor, they will only deal with WJD and so far none one from WJD has called them to address the issues that I brought up nearly a month ago. I expected WJD to be on our side and looking out for us. Not the case.
2) WJD has an online system for rent payment. The amount was enter incorrectly which caused our payment to be short. WJD acknowledges that we are short but this is taking a really long time to correct. If its their error, I would expect WJD to go ahead and correct our balance, then take the time to collect from the tenant. Why should I be out the money when its their mistake?
Rating above is 2 stars
*** UPDATE***
Business owner comments below are correct. I’m pleased with the action he took. Updating to 4 stars

We have been very happy with this management company, and have not encountered any difficulties with them. They contact me promptly when an issue arises, and get things taken care of quickly. The company also provides periodic updates of situations in the market area which I appreciate so I know what to anticipate if a problem does come up.

I have used this company since 1999 and have always been able to rent out my property with no problems. When something needs repair in the condominium based on the complaint of the current resident, I am notified immediately to authorize the repair. I am also given pictures of the repairs needed, and I am supplied with the results of the 6 month inspection that is conducted every year. Some of the tenants leasing my property have tried to play games with me regarding trying to make changes on the contract during the year, or in regards to damage that they have made to my property, and WJD Management has always been able to handle these problems successfully, which is comforting, considering I have lived both out of the country and out of the state away from the property, and am unable to deal with the tenants directly (especially in circumstances where I may have had to take legal action against the tenant.) Very pleased with the company.

I wanted to post this because I was shocked by the bad reviews I saw. I have had nothing but positive experiences with WJD. I understand that some people would post negative reviews if they had a bad experience to voice their anger, where the majority who have had good experiences simply don’t bother to post because its not a restaurant or other popular type of service you think of with Unilocal.I have had tenants with WJD for over 20 years. I have had about 10 tenants and only 1 of them turned about to be a nightmare. I guarantee that the 9 tenants who had a good to great experience did not bother to post anything. I have found over the years that WJD is VERY objective and fair about any issue regarding tenant and owner. They will take the side of whoever is right, period. They are extremely responsive and have a good sized staff for such a small size company. I also believe their GOAL is to refund 100% of the tenant deposit, as they have done so for my tenants every time except once… and they made me take pictures of the damage and get an official estimate, and they matched up my pictures to pictures they had before the tenants moved in, only then did they take some security deposit money… remember its a GOAL, and guess what, if you damage someones house and there is proof, you need to pay, like any other rental situation.

I have had a great experience with WJD so far. Their team always picks up the phone and gets back to my emails in a timely manner. I know I can count on them and look forward to working with them in the future.

Both our tenants and we have been extremely pleased with the services of WJD Management. True experts in rental management, they pay attention to issues the tenants bring to them, contact us quickly about repair decisions (if major), and get the job done. This means that the tenants have a sound place to live and that our investment is protected. One of the reasons we moved to WJD is that a previous manager did not manage the property at all… they simply handled the leasing and left it at that. Therefore, abusive tenants got away with… oh, you don’t want to hear the stories! And responsible tenants with concerns went unheard. Lose-​lose situation!
Suffice it to say, that we are comfortable that our property is well-​cared for. Tenants who have had to leave, have expressed regret, since this was a fine rental experience for them… and you KNOW that’s not always the case!

Money grab.
$ 290 because 1) inner toilet bowl was not scrubbed, 2) 10-​year-​old metal saucers at the stove were not sufficiently scrubbed clean (sometimes you can’t clean old).
Frustrating because we anticipated this, and were denied an inspection which was not the day after our lease ended.
David– In anticipation of your response, I’d like to make this constructive; instead of denying requests for a pre-​inspection/​punch list walk (list of deficiencies) prior to the move out date, instead welcome it. This would show it’s truly the company’s «goal to return 100% of the deposit.»
I tried very hard, but not even my experience as a Project Manager for a General Contractor left me a chance.
Louis

I would never look for their services again. They will take a big bite out of your security deposit.
They claim «their goal is the refund 100% of your security deposit». That is not true.
I have found out that after charging me so much money to make the touch up paint on walls for $ 250, cleaning for $ 250 (even when I had proof of me paying a professional company to clean the property) they never did what they charged me for.
I will advice the property owners to go and be on top of the services and repairs that are being done to your properties.
I remember my family’s first day into the house we were exited to move into, we were shocked with what we came to, dead mouse on the kitchen floors,
the walls dirty, kitchen cabinets dirty, fridge dirty, etc. I am not only saying this I have photographs as proof to it with dates.
On top of that every time I submitted a maintenance request it would take more than 48 hours for them to respond. I actually remember contacting them every time before they contacted me.
I am surprise they are still in the business. They are getting away with too much. Some legal procedure needs to be done in regards this matter.
I have learned my lesson and it will not happen again.
I advice everyone to read this kind of reviews before signing any lease paperwork.

In response to the comment from David at WJD Management–
It is untrue that I was allowed to leave this lease without penalty… My replacement roommate and I split the $ 350 early release fee and WJD took our money. That’s a $ 175 penalty.
Part of the reason for my negative review was because WJD absolutely REFUSED to meet with me to discuss the conditions of the house, which was extremely unprofessional and off-​putting. I read the lease in its entirety before signing it, which is why I knew WJD hadn’t fulfilled their obligations according to the terms of the lease.

I will agree that WJD fixed some of the problems affecting the house after we brought them to their attention. Providing a working washing machine is a condition of the lease. As well, the back door should have had a working lock from the time we moved in, as should the smoke detectors.
Because WJD did fix the problems we brought to their attention in a timely way, I will raise my review to two stars. However, I reiterate that these issues should have been fixed prior to the move in date and that the company was at fault for this oversight.

WJD has been my rental property management company for 25 years. They are wonderful — promptly responsive to tenants and to owners. And, they have always been fair and reasonable to both tenants and owners.
I have recommended them to friends and family, and have worked with other management firms in Arizona and Delaware. There is no comparison. WJD is the best.

Horrible management company! As mentioned on previous emails, they will charge you for «Move out’ cleaning fees even if you pay a professional cleaning service to come out to clean your home. I have never had such a horrible experience with a management company in my life of renting in various places and states and had to voice my opinion after dealing with them.
A class action law suit need to be made against them immediately!
Email me if you have any questions and I will be sure to get back to you.

Terrible terrible terrible. They lack basic customer service and only respond to tenants if they complain. Their attitude from the day of moving in was as if we (family of 4) were delinquents. I would not rent via them ever again and I would never lease my house out through them. My guess is that theyre disgruntled having to rent out to college students and dont know how to respond otherwise — just assume everyone is preparing for an Animal House stay. The property when we moved in was a) unlocked b) filthy c) in need of repairs that we had to argue over before moving in. And on moving out they hit us with a $ 400 extra cleaning fee without explanantion even though it had been professionally cleaned prior with photos showing it. I don’t know how they stay in the business.
One shining light (hence star) was their repair man who was always responsive. Don’t know why he works there.