Zoe Salon & Spa

This review is for the customer service provided by their cashier. Rude and unprofessional.
Service is great, though! But there are also better hair stylists in the DMV area so I won’t be coming back.

Frankly, I love this place. For over 10 years, I had the same person cut my hair at Franz Sebastian in Bethesda, but my stylist moved out of the area and Bethesda is a schlep from where I live. So one day while I was at Fair Oaks Mall, on a whim I asked if there was an open appointment. Dan had a cancellation, so I could get squeezed in.
I of course cannot speak for all the stylists, but Dan is great with men’s hair. He’s adaptable in how he cuts using clippers, scissors, or a straight razor depending on what you need at the time. He is also really experienced. The only problem is that his schedule fills up very quickly. I have had good luck scheduling on line though.
The salon itself is tranquil. Even with over a dozen stylists cutting and talking at any one time, it is not super loud. Even the rest rooms are designed to accentuate the calm feeling the place exudes. I definitely recommend trying it.

I will never ever ever ever come back here ever again. First of al I booked an appointment for a blow out and curl at 3 pm. I came in and my stylist Felicia didn’t start on my hair until 3:45. I was scooped up and had my hair washed by one person and then I say in the stylists chair. She ripped the brush through my wet hair and when I told her I’m tender headed and it hurt she blamed it on the fact that my hair is bleached. Then before it was even dry all the way she started trying to curl it. I said «won’t curling my hair while it’s still damp dry it?» And she said «no I don’t think so. It will help it dry.» (Wtf?!) and then when I started giving her instruction on how I wanted it styled she started complaining and arguing with me because she has done loose curls and I wanted them a bit tighter. The kicker is she told me the total would be $ 65 and then when I got to the register it was $ 103!!! I was able to argue it down to $ 75 but never in my life have I been in a more unprofessional environment. Felicia was the worst! I will never come back. Ever.

I had pretty much a life changing experience at this spa!!! After coming to them in tears because of the worst dye job known to man, Andrea I think her name was, basically saved my life. My hair was in terrible condition. No exaggeration. And needed to be completely bleached for the second day in a row.
My hair stylist really really took her time with me to make sure it was perfect. She was not satisfied with her first attempt so she took even more time to redo it. Another stylist not even on duty pitched in to speed up the process. The two women stayed after hours and gave me the best experience I’ve ever had at a salon. These hair stylist are truly professionals. The stylist even MATCHED the price that my last hair dresser charged me and instructed on me how I could get my money back from the first saloon.
It was extremely evident they care deeply for their clients, will work over time to achieve absolute perfection, and are extremely skilled professionals in their field. I would HIGHLY recommend this salon to anyone looking for a quality hair experience

Zoe has a very good hair stylist. My name is Melinda and I love Feliscia. She is the best hair stylist ever with 30 years of experience and she is also a master hair stylist. I’m very happy with my hair. I love it. Thanks Felicia! Highly recommended!

I went in this morning for a much needed hair cut, and as soon as I walked in I felt welcomed. The entire staff was friendly and helpful, not just with me, but with each other. Anderson did a great job of listening to my ideas and then providing his feedback about what would work for my hair and lifestyle. And I am loving my new cut.

My teenage daughters and I have been going here regularly for haircuts and color for 5 years. The haircuts are are usually good, but coloring inconsistent — some really good (for my highlights) and some bad (two fails for my daughters — going from brunette to blonde).

Went in for a mani/​pedi in the middle of the day. The nail tech talked wayyyy too much after asking me «here to relax?» Yes, I am, so please don’t ruin my relaxation with stories about past clients and how they make you feel.
First off, the nail polish was old and had cracked off my nail even before the day was over. My nails were completely ruined within 3 days of getting them done. The manicure itself was poor and sloppy. I thought I was getting (and definitely paid for) a full manicure/​pedicure which normally comes with a massage, lotion, etc. It felt more like a nail polish change that took a long time. There was about 1 minute of massages. Why skimp on the best part!
This place is over priced (paid twice as much here than I did at a different salon to get my nails re-​done) and the quality is very low. It looked like some child had taken white out and painted my nails during math class.
Don’t come here to get your nails done. It’s not worth it.

I have been getting gel manicures for over 3 years, and decided try Zoe Spa, but unfortunately it was a horrible experience.
The lady that did my nails was kind, but unfortunately I can say with confidence that even a 5 year old could do a better job than her.
Worst part… they charge what a professional spa would charge.
And not even a 10 second massage.
She even left a hair in the gel… I Was so shocked that I did not even complained I just paid and left.

35 freakin’ dollars plus $ 5 tip for a 6-​yr old haircut! Ugh… They told me starting rate of $ 20 for a senior hairstylist ($ 16 for associate accdg to their website. But I called them twice and associates are always NOT available!) Anyways, after fooling us with «stick-​to-​your-​brush» kind of gimmick to my daughter and calling her a movie star.
I emailed this complaint to their website but of course DID NOT receive any reply from the management. #notcomingbacktoZoeSalon (hairstylist guy’s name starts with D.)

I was a walk-​in today and they fit me in. I did have to wait 30min past my scheduled time though. However, once I was seen, I got exact cut that I wanted. I will be going back next time I need a cut :)

Multiple good stylists for guy cuts. Only downside is the uncomfortable hair washing basins.

Went to Melissa for 10+ years, loved her, and asked her to be my stylist for my wedding and we plotted all the services I would take advantage of with their spa… sent her an email about it and never got a response. I called a month later to make sure she got it and she assured me she did and would get back to me soon, that was in November. It’s now March and I never heard from her. After 10 years of $ 300 appointments, this is a slap in the face to me and she’s officially lost me forever.

I went into Zoe after I saw that they carried the hair product I need but is hard to come by. I asked if they were able to order it for me in the large size (since they didn’t have it on the shelf). I gave them my name and number and was told that they would get it ordered, and if for some reason they couldn’t get it that they would call me. Here I am, 3+ weeks later and I still haven’t received a call.
If they can’t get a simple request like this right then I don’t think I want to take my odds with having my hair cut…

I go to Zoe for all my hair ute, highlights and facials. They are absolutely amazing. Ask for Patricia. She does it all! Her facials are amazing and she knows exactly what your skin needs.

I went in for a haircut. Natalie was amazing. She was very attentive and responsive, and made sure to ask specific questions to figure out what I wanted. As I wasn’t sure exactly what I wanted, I ended up going for a style she suggested — and it turned out PERFECTLY. The length wasn’t the least bit shorter than what we’d agreed on, and the layers were flowy with a lot of movement, just as she’d described. It went well with my face frame and looked sophisticated/​chic. As a bonus, I was offered a glass of water upon entrance (in a pretty fancy glass) and Natalie recommended a lot of great places to eat in the area, which was a delight for a foodie like me. Very professional and friendly environment. Not a single complaint here.

I have mixed feelings about this place. I want to like it more, but after four different visits, this salon is just okay for me.
If you’re looking for a quick bang/​fringe trim at the mall, this place is great. $ 5 and your in and out.
If you’re looking for a hair cut with style, make sure you go to a stylist you like. I’ve been shopping around for a hair stylist since moving here from California a year ago and still have not found the one.
Because I had such a great experience with my bang trim, I decided to come back for a full cut. I apologize but I don’t remember my stylist’s name but she was very friendly and talkative. She talked through the entire hair cut so I knew what she was going to do. The cut was great until about two weeks later I realized it was way choppy and noticeably choppy.
Two months later I decided to go in for another cut. Granted it was the holiday season and the salon was über busy. I walked in to schedule a hair cut but after waiting for about 15 min by the counter and getting no service, I decided to leave. It was too busy of a day to have only one person work the phones and the desk while other people were around, «but don’t know how to use the system to schedule.» I called in the next day and got an appointment the same day.
So, I knew what I wanted and was greeted by the dude who seemed like he didn’t really care at all. Honestly, I felt like I was intruding on his day. I told him about my cut and he said it’ll take two visits to achieve what I want and asked where I got my last cut. Um, this same salon. «Must be someone with a different vision.» A few things irked me. He thought he was the shiznit. He said he’s would give me a cut that would be blended. He was over excited to see the next client. He asked if I wanted water in the beginning and didn’t get it for me until my cut was almost over. During my shampoo, he went out for a smoke break. He kept saying he’d take care of me and remember to come back. He asked me again where I got my last haircut, then remembered he already asked me. Okay, if that is the case, I don’t care what you do, but prove it and give me a fabulous cut.
And did he? It was okay. Nothing life changing. I got the look I wanted but I’ve had better cuts. He didn’t even give me a mirror to show me what the back looked like. Didn’t give me a brush or a towel and I left with cut hair all over my face and neck. But he did give me his card to schedule my next appointment.
Maybe it was the holidays and everyone was overwhelmed but this place is just okay with me. It just seems like they’re almost. I don’t get it though bc everyone else seems to be super happy and in love with their stylists … To the point where they’re holding up the cashier bc they’re taking selfies with their stylists and tagging them on their Instagram.
You can come in and give this salon and try. Maybe you’ll fall in love with your stylist. But this place was just not for me.

My bf got his hair cut from this place, walked in with 3 inches of hair!!! we spent 2 hours there, biggest waste of time and nerves (for man hair cut) and when we comeback home he end up shaving his head !
He explained to barber what he want and several times repeated don’t cut the front– live it long, guess what??? front was shorter than rest part of his hair, several times my bf explained how to fix it, when it become unfixable he requested barber to shave his head –which he didn’t.
During this hours inside the salon salon staff was giving me and my bf irritated look, i think they were annoyed that we not leaving and taking chair so long, manager never showed up to ask if something was wrong .
Both of us deeply disappointed !!!

I came back here for a haircut and had another great experience. The salon has a very warm and friendly vibe that puts you at ease. Once again Natalie was great. She listened to my vague description of what I wanted and made suggestions based on my hair type.
I’m impressed at how reasonably priced the salon given its expensive-​looking aesthetic along with the high quality and professionalism of the staff.

I come here for their spa week special twice a year and I LOVE the massages I get here. BECKY is amazing and always addresses the areas that you need. I hope she never ever leaves this place! The receptionists are so nice and gave the BF and I little anniversary gifts when we came in.
They sell Dermalogica products here which is an added bonus for me.
My BF has also come here for a few hair cuts and he has always left happy. Prices are very reasonable too!