Central Self Storage

I found the manager to be very helpful. George, great customer service! We use storage places all over the US as we move around for construction jobs, this is one of the better places I’ve dealt with.

Lousy place to do business. I rented a space for one month, gave my required 30 days vacate notice twice… Then a month later I get a Lein Notice… I call and LaChandra, the site manager, tells me and my wife (we had her on speaker)
as she’s looking at her computer, oh it was a mistake and that the letter was sent out before she cleared my account, it was a clerical error and to disregard. Last week, which is several months later, I get a collection notice… Called about 6 or 7 times over the past week and can’t even get a call back from the site or district managers… POOR!!! So now I have to dispute this through the collection company… EVEN MORE POOR!!!
So, being retired military, I’ve made an appointment with the JAG @Travis AFB to file a complaint… If these people at Central Self Storage don’t respond to the JAG, they’ll find themselves on the Military Blacklist… Very unsavory, untruthful people at the site and district manager levels, at the Fairfield Central Self Storage facility… The site manager has lied to me and they are attempting to cheat me either intentionally or through incompetence… DOWN RIGHT DISGUSTING…

I moved to Central Self Storage when the other facility I was using raised my rates on me. I called around and Central Self Storage had competitive and remarkably lower rates then the facility I was using. I decided to make the switch and was glad I did. The manager (whose name I do not remember) lives on the facility and was extremely helpful. She took the time out of her day to drive me around, show me the place and help me pick the right sized unit that would work for me. I had originally chosen a unit that was too small for me and she was very accommodating in helping me change. In the few years I have been there I haven’t had a single problem. I really like the facility and would recommend it to any friend in need of a storage unit. My only qualm with the place, and the reason it is getting 4 instead of 5 stars, is the hours. The other facility I used was open from like 6 – 10. This place is open the usual business hours, 7 – 7, so working an 8 – 5 job it got complicated trying to get there on time if I needed something. All in all I would say I am very happy with the facility and service I have received.

It’s sad that one of the last reviews I will be writing for this area is such a negative one, but such is the way of life.
My husband and I rented a UHaul for this location, so I can only vouch for their Uhaul services and not their storage services. The vehicle was available at the specified time (yay!). Unfortunately it was over 90 degrees that day and, despite the company’s claim that the vehicles have A/​C, the one in this truck was not working. After a few miles I also noticed a rather disturbing knocking noise in the engine, which likewise did not appear to be a healthy symptom.
The day was spent worrying whether the vehicle would make it back to town or not. Fortunately it did not die before we had to return it, so we figured that the hard part was over. All we needed was the final receipt so that we could send it to the Air Force to be (hopefully) reimbursed for moving costs.
This turned out to be incredibly difficult– so much that we still have not received the receipt. The initial agent we spoke to took down our new mailing address and said that it would be mailed promptly. After two weeks, we called them back. We got their answering machine multiple times. When we did get a person finally, they told us that they only handled the storage facilities and that we would have to wait for the Uhaul representatives to call us back. They never did. After calling repeatedly, we finally got ahold of someone who said that they could just email us the receipt. Sadly, it sounded as if this person was not used to handling email addresses, since they did not seem to understand what «dot» meant, etc. My husband phonetically spelled each letter in the address but even so, he had to repeat himself about five times. A day later the representative called us back to say that the email address did not exist; as it turns out (not surprisingly) she had written down a completely wrong address. We corrected her and waited again. A day later, we got an email… containing the receipt for a completely different person (which also seems like a major breach of privacy). We called them back twice to report that they had sent us the wrong receipt. We have not heard from them since.
So customers, take note. Do not rent from this agency. They clearly lack professionalism when it comes to managing a Uhaul rental business and furthermore, you may end up having your bill sent to another customer by accident (lovely!). You may also end up with a vehicle that needs some serious maintenance work.