Crowne Plaza Fairfield

My wife and I make a trip here every year and the staff always are so incredibly accommodating. They are so polite and amazing to us and our entire party. The dining staff in particular are outstanding and go to the ends of the earth for us.

Excellent hotel. Exercise room and pool were first class. The employees were very courteous and helpful. Bed was comfortable. Room was clean and spacious. Second floor was very quiet.

This hotel management is unprofessional, disrespectful and misleading to guests. I booked a room for a one night stay for a wedding on july 30^th 2015. There was a welcome letter that stated as guests of the wedding please take advantage of our events and services. These services included buffet breakfast, room service and a shuttle to the wedding. There was no indication of a price for any of these services.
The morning after the wedding, we went to breakfast as directed as an option as a guest of the wedding. As we started eating at 8:00 am, the waitress walked up to inform us that the buffet was $ 16 dollars. There was no sign, letter or indication of price for buffet anywhere within the hotel. We were upset at the price and the misleading letter we receive as we traveled from Texas, California and New York to attend the wedding. We have stayed at multiple hotels and attended multiple weddings with these services. These services has always been free.
We complained to the manager of services, and the front desk representative about the misleading letter. The letter did not indicate any price for services and at the hotel there was no price indicated for guests for breakfast. So there was about 50 — 100 people coming down to breakfast thinking it was free and apart of our stay at the hotel. The general manager never came out to speak to us or offer any solution to our complaint. He just sent the services manager out to tell us «that in 10 years no one has ever complained about this so there is nothing he is going to do. It is understood that you will pay for food services even if it is not indicated on the letter.» Which is not true! Since multiple hotels offer free breakfast all the time to guest especially for weddings.
So if you want to be disrespected, disregarded and mislead by management stay at this hotel. If I could give this hotel a negative star I would. They have no regard for customer service and satisfaction. They trick guest into using services that are not free and then tell you to pay for it after you use them.

Stayed here only a night and was very impressed. My BF & I had a party in a nearby town so we decided that instead of driving back to NYC we should just get a hotel room in NJ, and I am happy we did!
We checked in after 12am with no issues. It was easy to get to our room and the King Size bed was amazing! We slept very comfortable in the clean room and woke up feeling very well rested! In the morning, the front desk staff was kind enough to provide us with a toothbrushes and toothpaste, which we really appreciated. Breakfast was so delicious! From the eggs, to the home fries and blueberry muffins! You definitely start off your day on the right note with that kind of a morning feast! I do ask that you PLEASE TIP YOUR SERVERS! The waitresses were super sweet but we did notice that many people left without tipping them because the breakfast is set up buffet style.
Overall, we had a great short stay here and I would recommend this place to others.

Nice hotel with good amenities, pool and gym onsite. Stayed here for a week during training for work. Very difficult location to get to. To go to target across the street you literally have to cross the whole world because no one is smart enough to create a pathway in between.
One my first night here the fire alarm went on at 3am. Literally on and off for one hour, with no one to explain what was going on. Apparently there was a water leak the night before and no apologies from the staff the next day. Really sucked because some of us visiting here if not most, were here for a work/​business meeting.
Can’t really say there’s much around this area, so besides that one small complaint, this hotel is pretty clean. I’d probably choose to stay here if I’m back in the area.

Hotel was clean and staff were friendly and professional. However be aware that they do not count people if you have a private party you are charged not on the numbet of people but the number of forks and knives that were used even though their contract says per person. Be very careful in dealing with banquet staff. Also they do not return calls or emails.

At most, I get to Fairfield twice a year and this is where I stay. For the most part this is the only place that I stay at an IHG property.
This location has a great breakfast buffet, fresh fruit as well as made to order omelettes. The room was well kept and the bathroom was spotless.
Nice indoor pool and a complete fitness center. Fully stocked bar that included a few local beers.

There isn’t much to say here. It’s a hotel that’s fairly straight forward. There’s nothing here that’s over the top nor anything terrible.
In fact my worse experience here was not the hotel’s fault! I watch a guy at the hotel restaurant sneeze all over the breakfast buffet! I spoke to him and all he did was grunt «Eh!» Needless to say my appetite was done.
If you want a clean room, and a decent bed for the night, this place will do.

I used this hotel for after my wedding. Overall the hotel was clean and nice but I left a few things in the room and I called the next day to retrieve them. Housekeeping said they couldn’t find them, not sure what happened to my stuff.

Nice place.
1) The ambiance is nice.
2) Food is good.
3) There are good amount of parking.
4) They are a Target nearby.
5) Came here twice, because my work host parties here.

A mixed bag with the bad outweighing the good. Note that below comments are for a hotel restaurant which i review differently than a stand alone restaurant.
The good:
the room and furnishings are nice
prices are very reasonable and
portion sizes are huge
the bad
wait staff hard working but not enough people for the large parties there.
fresh grated horse radish put on prime rib. Not easily identified, caused surprise on first bite.
The ugly:
Several foods especially the soups were oversalted.

Based on my normal hotel experience, this stacked up nicely. I was a little surprised about what seemed to me to be excessive ID checking when i checked in. Check my ID, check the guest ID, check my ID again when I lost my room key. ALRIGHT what kinda sketchy clientele do you serve here in lovely Fairfield?
The room I ended up in was pretty nice, but it was 3 different rooms to get there. I asked if I could be away from elevator, the consierge complied, and upon arriving on the 3^rd floor, my room was immediately outside to elevator.
Back down.
Second try, now around the hall, but the room was TINY… we paid to get upgraded.
Lastly, the room was a nice enough suite, the Ambassador Suite. Now I doubt any foreign relations personnel would be lodging up in this hotel, but it was fair enough. Clean and the staff were friendly.

I’ve come here for several events over the years, put on by several different hosts. I’ve also been to several other area event rooms, and I’d say Crowne Plaza has the best quality food out of all of them. The selection is rather limited, though (notice 4 stars, not 5), but maybe that’s between me and the event organizers. I won’t pick at the occasional undercooked food — you can’t check 500 pieces of meat individually, and they certainly don’t overcook the food, which is welcome. The last time I came here, they went out of their way to accommodate me even though I was just an event guest and not paying them for their services. That left a very positive impression on me, as did all but one smiling and courteous person out of about 30 I interacted with. (Can’t be a perfect world, right?)
It’s tough to really work with star ratings on event planning. Location is often dictated by what’s available on the given date and where your attendees are. I can’t speak for the accommodations, so take this review for what it’s worth — first floor only, a fine place to have a formal event and will not let you down.

Stay away from this hotel. I’ll start with the good: The room was nice size for the price. 10 dollars extra for the suite is a no brainer. The bad: Santiago Aranda, an employee of the hotel, attempted to ruin an entire wedding by kicking the groomsman out of the hotel bar on his wedding night. Santiago was out to prove he was a tough guy and paid no attention that this groomsman was personally responsible for selling out the hotel and bringing 50 guests to the hotel bar. 49 other people and I will not be coming back here because of him. Save the time of getting harassed by Mr. Aranda and just don’t go! Check out the Holiday Inn down the street (I hear good things)

I was here for a wedding. The decorations were beautiful. The food was so so. They didn’t organize the rooms too well for the guests that were staying there.

The room I stayed is quiet and very comfy bed. However, this location looks older than some of the Crowne I’ve stayed.
There is a restaurant called Chives. It’s a nice little place with great food! I ate breakfast there twice and stuffed myself with all the delicious food. The service there is OK also have to mention that this place is close to the mall and my room is facing the parking lot of Macy’s. Pretty convenient huh?

The Fitness Center is awesome — second best I have seen traveling in 15 years.
The parking is away from the hotel so in the rain I enjoyed getting drenched —
The staff while polite is somewhat indifferent and the cookies they put out last about 2 minutes so I got to stare at an empty cookie box to taunt me… put them out or put away the evidence I missed a treat.

For Chives not to be listed on here separately as some restaurants in hotels are –does Chives a great disservice. It is a great restaurant but most people cannot find it due to the fact it is hidden under this guise. No one knows it’s there!
I feel badly. There were two tables there last time I was there on a Friday and it will fail unless better marketing can be had.
The food is great the atmosphere and décor are way above average. Service was always wonderful
MARKETING SUCKS.

The place overall is nice, the service very efficient and the food decent.
Not the place to hang out with friends, but for a business lunch definitely a good option.
The menu is not particularly fancy and sometimes some dishes are not even available but, as I said for a business lunch definitely a respectable place to go

Meh. I liked the room I stayed in but surely wasn’t impressed with the fact that you don’t get a mini fridge. Most hotels that are in business areas or that house a lot of tourists would offer that. The elevators stopped too during a storm, which wasn’t fun being on the 4^th floor. The last thing I’d mention is that it’s under a flight path of a small airport, so don’t expect too much peace and quiet.
My next biggest complaint was the front desk. There was a man there twice on nights that treated guests like a disturbance. He was slightly condescending and rude. When I brought that to his attention, he changed his tune and tried to back peddle on the issue. (A woman next to me was rolling her eyes at his rudeness as well). Also, to solve a problem with a coworkers check in, the desk manager approved using (a non approved) corporate credit card that I was using, without authorization. Slightly concerning that that was how we were treated so we would basically leave the front desk. Rude and probably illegal.
So– all in all I told my corporate to not use this hotel anymore. The service was unsettling.