CVS Pharmacy

Called in a Rx at 8AM (approx.) for 2 PM pick up. Went back at 5:30 and Rx not available. Asked clerk why and she asked Pharmacist. Told insurance won’t pay for Rx for another 6 days. I asked why and she said I would have to talk to Pharmacist. I said I would like to do that and she directed me to consultation area. I waited for Pharmacist; he saw me at both the counter and at the waiting area. He then went on to wait on several other people who came in after me. I finally walked out. Checked my phone answering machine when I arrived home. No message from CVS that the Rx could not be filled. So much for customer service and curtesy.

I rarely use the pharmacy but when I have my wait was short and I had no issues. I used to work at CVS as a pharmacy technician and I can tell you that this location is extremely busy and with an added drive-​thru it only makes things worse. I shop here often as I live close by and sometimes the line can be long but they have always called for extra help and the cashiers and photo techs have always been pleasant. A few even remembered that I was pregnant and asked how my baby was doing.

1 star for customer service. I came here to use the pharmacy, not realizing that it doesn’t open until 9am. I asked an associate what time the pharmacy opens, and she tells me to go to shoprite. With an attitude. She was a b**ch about it too, like I was stupid for asking her that question. Never going here again.

I love CVS but this one stinks mostly for it’s location. If you have to make a left, good luck with that buddy. Making a right? Prepare to have the car behind you come so close to you they can smell what you had for lunch.
Customer service? Stinks too. They had me wait 30 minutes for a prescription only to tell me they didn’t even have of that particular presciption left and sent me to the one up the road. I’ll just keep going to the one up the road from now on.

Honestly, my experience at this location wasn’t half bad. Aside from the actual location being in the middle of a high traffic, «sucks to be you if you get stuck at the light» part of town, the employees were friendly, saying hi when we walked in and mentioned ways to save money at the register. I was in and out with the things I needed in no time flat!

I’ve come here on several occasions, all for small and minor items (location makes it more of a convenience than anything). As if checking out at a normal CVS is bad enough though, here, they seem to have perfected the art of waiting. Waiting for a manager to come over and fix the transaction the cashier messed up on, waiting for someone in front of me, waiting for the line, waiting for a cashier to even show up; I’ve never been in and out quickly.
If you need something from here and it can’t be helped (medication, etc) then I wouldn’t go to any extremes to stay away, but if you’re thinking that you’re saving a few minutes by not driving down the street a bit or waiting until you have to go to Target or the like, you’re wrong.

The staff is nasty and probably under paid and the attitude comes at you just as you interface with them.

They just underwent a big expansion of this CVS store, but I’m not really sure what they accomplished by doing this. More products? The lines are still slow, the employees are still apathetic, and nothing feels different other than it is more spacious. Stick to Walgreens.