Cycle Specialties

I used to enjoy just visiting this motorcycle dealer, unfortunately those days are long gone. When cycle specialties was purchased nearly some four or five years ago I figured expansion might be a good thing however, through the years I have noticed a decline in the family atmosphere that you get when your visiting an older establishment. I’m a very nostalgic fellow and appreciate the friendly and low pressure sells aggressive attitudes of dealerships but recently for this establishment that’s all changed. The new sale’s manager seems to have changed somewhat but for the most part is about as friendly and receptive as an distant relative. Although this might seem minute this preconceived notation has some how diluted the atmosphere around the sales department. Listen, I know the idea behind sales is to do just that but it’s not a necessity to purchase a motorcycle, it’s a luxury. With that being said I enjoy having a motorcycle because I enjoy just the whole freedom of the experience and I enjoy having a choice of whom I confer with to get what I want but, of you can’t even feel somehow connected with your salesperson why would I enjoy spending thousands of my hard earned cash at an establishment that see’s me as money for their numbers rather than an investment for the future. Cause let’s face it there’s more to a dealership than sales like for instance, service, parts, and ungrades. So I ask you a question if you had a business and you wanted repeat customers and business referrals what would you want for your business. I can tell you this, I didn’t find it here.

I would stay away from the service department here for sure. I took my Honda in to get the carbs rebuilt and a new battery. This was in early spring, had to jump start bike with new battery, rode bike home, engine still missing like when I took in. Thought it was old gas. Tried to start bike next day battery dead wouldn’t take a charge. So, they never test drove bike. After a few rides with a new battery, same engine problems. By that time the 1 month warranty was up and the service dept. supervisor made it sound like this was my fault — «tough luck». I wound up taking to dealer to get the carbs cleaned properly. It runs great now.
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I will never go back to Cycle Specialties in Fairfield.

I’ve been religiously advocating Cycle Specialties since last year when I bought my first bike (Suzuki Boulevard S40). Sales (Steve) folks are great, parts people (Chris B.) are helpful, and the service bay gents are fantastic (Chris and Jason). They take time to educate me, they don’t treat me like an idiot (not everyone is into equal gender respect in the motorcycle community) and more importantly they exceed my expectations every single time. This time around, Jason was very helpful in handling my yearly service (preventative maintenance), I love my bike, they help me keep it in great shape, and he’s happy to help with other questions as they arise with a generously informative phone call. Thank you kindly!

Went in to try on a particular brand of helmet just to size it, pretty sure they wouldn’t have the specific design I wanted — they had literally just gotten it in six hours earlier, and were super helpful in grabbing the size I needed and making sure it fit right. Also needed a specific pair of gloves, that they didn’t have in stock, but helped with sizing and then ordered them for me. Only minor complaint was that I told them the price I’d found online that was a few bucks cheaper and they didn’t offer to match it. Staff was really nice and chatted with us about our bike, etc. Would definitely return.

No one greeted me at the door. I had to walk to the back where the sales manager, who didn’t seem to be doing anything, pointed out another guy who appeared to be working with customers already. This guy barely looked me in the eye and talked like he had a blow habit. Also kept saying the bikes were, for instance, 2700 when the price was actually 2799, wouldn’t disclose the tax rate or other extras so I could genuinely assess how much everything would cost. Just got a very weird, weasely feeling from the whole experience.