Enterprise Rent-A-Car

They made things very easy for me — picked me up at the house, took me to the office and quickly got me into a car. Dropping the car was just as easy. Friendly, efficient staff. It was a pleasant experience!

Friendly George picked me up at train and had me on my way with a good clean car, in under 15 minutes. Excellent experience overall. Wish the office had been open on Sunday, for an early drop-​off.

They don’t know what they are talking about. They don’t know cars. The car I rented had a misalignment, worn tires and it smelled like smoke, was dirty. The car needed an oil change. The man who did a walk through did a quick one. They just want your money and don’t care about you, they are dismissive.

I rented a car and I was billed $ 500 for damage that I did not do to the car. They are scammers. DO NOT RENT WITH ENTERPRISE

Abysmal customer service. I negotiated a rate with them, and returned the car on time. Then I checked my credit card statement and they billed me a random amount that was more than double the agreed upon rate. I called them about it and they said they’d credit my card… which they did for the wrong amount. I called again to get another credit and they said they’d credit me again… which they did for the wrong amount. Yes, again. I called yet again to get the right amount credited to my card, they said they would… and didn’t. I’m literally on the phone with them again right now, and to her credit the girl I’m on the phone with seems nice and like she’s willing to bypass the chain of command to help me.
I will never, ever, ever, ever rent a car from Enterprise again. At least not this location. I’ve had other problems with other locations as well — you MUST check your credit card statement because they will not charge you the right amount, no matter how many times you double and triple check with every person you talk to. The location in Woodside, Queens is a joke as well.
Enterprise has motivated me to buy a car.

They’ll pick you up but they won’t FILL you up. They only give you ¼ tank a gas and send you on your way. YIKES.

Wish I could give it zero stars. Arranged on the website to pick up a car on Saturday May 23^rd, to return it Monday morning or even Sunday night. Monday is a holiday and they are closed. I was informed TODAY that I was being forced to pay for a third day because THEY are closed Monday. I made the reservation online and was not informed I needed to pay for a third day because they were closed. I even called the store the day after making my reservation to confirm that I could return the car Monday morning without incurring more than a 2 day rental charge. I was told no problem.
Today, the day before I’m to pick up the car, I was called to confirm my reservation and told I was paying for a third day. NO. She immediately said she could reduce the daily rate by $ 10, but that’s still forcing me to pay considerably more than I intended to pay. I asked them to reduce the rate further to bring me closer to my original plan. They refused. Both the assistant manager and the manager argued with me for what probably amounted to half an hour. Instead of satisfying a customer.
I WILL NEVER, EVER patronize this business again. And I recommend no one else does, either. They are individually owned. They can make the rate anything they want. They simply refused. NEVER again.

Is it possible to give this place 0 stars and still review it?
They should nickname this place «ruin a vacation.»
We got to enterprise around 530pm, after taking the train from New York City. Much like the other reviewer we found it to be much easier to rent out of Fairfield than out of New York (we were headed to Cape Cod). Despite many phone calls to Enterprise (yes, I am an uptight traveler), they never informed me that I cannot pay with a debit card. So upon arrival, I was supposed to show 2 bills to verify my address and show them I am up to date on my payments to establish a line of credit. WHO CARRIES BILLS ON THEM?
Fine, whatever. So THEY suggest I use their computer to pull up the bills and print them there. Great, we’re on our way! Oh wait… their computer is from 1996 and the internet barely works. I pull up the required info on my phone, but since that can’t print it was pointless. So basically I had the required info but because their computers were made in the 1800s I couldnt show them anything.
Epic vacation fail.
I understand they have rules and need to adhear to them. They were so unwilling to help me out and were so ridiculous about this entire situation that I got to my vacation destination a day late. The Enterprise employees just wanted to go home (they close at 6pm) so they did nothing to help out the situation.
I rented a car from Hertz across the street with a debit card (100% hassle free) and had a great vacation.
I will NEVER rent from an enterprise in the future.

Enterprise is the best for renting a car — rather than renting in NYC, we took the train up to Fairfield and took advantage of the good old «Enterprise, we pick you up»… works like a charm! Had an amazing week of vacation in a fantastic car. Josh and Brian are wonderful, kind professionals that made the whole experience much, much smoother and more enjoyable and friendly than the average «car rental experience» (aka hassle!). Both Josh and Brian are THE BEST!!!