Jeff Wyler Fairfield

I had such a great experience here! Jesse Wagner was so awesome! He was able to get me into a brand new Nissan Sentra and I absolutely love it. I have already recommended him to a couple of my friends who are looking to purchase a new vehicle (yes, he was that awesome). He made me and my parents feel like family. Every one of the staff members at Jeff Wyler Fairfield were so friendly and made sure that I had an enjoyable experience. I feel bad because I can’t recall the guy’s name that assisted Jesse (I believe his name was Eric but I can’t remember). Anyway, he was the guy that worked hard to get me a great financing deal! I felt like everyone’s little sister – that’s how well they took care of me! Even down to the signing of the paper work with Mr. Selwyn! Jeff Wyler Fairfield rocks! :)

The people here (exempt 1 Delton) are all about the business and NOT the consumer! When you’re looking for a vehicle they’ll call you everyday and seem to make a connection, after the purchase they’ll get missing and stop answering calls! I was up there two weeks after my purchase and salesmen walked right pass me as if I didn’t exist! Finance managers did the same thing! I had 2 problems with my vehicle, one was fixed, the other I was told to contact the vehicles maker. The service department is ok, their manager Steve is very rude!!! The guy Jim said they would fix my vehicle being I just purchased 2 months prior and when I got their he said they couldn’t fix it, Jims a liar! Bad business all around, I would NOT recommend any kind of business with this dealership!!! I called Jeff Wyler himself (east gate office) his secretary told me he wanted all problems to come directly to him, I don’t know why. He never answered one call and he never called back! This place is terrible all around when it comes to communication and customer service

I just purchased my Cadillac ATS from Jeff Wyler Fairfield. My sales associate was Dustin Lema. Dustin was competent on the features and technical aspects of the car and was very responsive throughout the sales process. When it’s time purchase my next car i hope to work with Dustin again.
The second part of the buying process is sitting down with finance and signing a mountain of documents. Selwyn made this quick and painless. All numbers were exactly as we had earlier agreed upon and Selwyn walked us through each one.
If this last transaction is representative of how Wyler works I look forward to working with them in the future.

This is for the Nissan service center:
My girlfriends car broke down and we took it to a local car shop here in northern ky. She had a extended warranty on it so we figured it would all be good. The mechanic said that the warranty company said it was covered under an extended factory warranty and that I would have to contact a dealer.
The closest location I could find was in Fairfield… Reluctantly I called. Most of the time you find dealerships to be hard to work with and worse off tell you one thing and do another.
That’s when Jake answered the phone. I would hire this guy for my business any day. He was super helpful on the phone and in person. Helped me with the process of getting the car up there and fixed every step of the way. He did everything that he told me he was gonna do and made the process as painless as possible.
I’ve been a Chevy guy but thank you Nissan for standing by your cars when you know there is a problem.

I just called to make an appointment to get my first oil change on my Kia Sedona van… Great customer service and very nice… I will write a review after August 15.

We had been researching for a new car online and originally had come to Jeff Wyler Nissan for test driving only, but we quickly fell in love with a 2013 Nissan Juke Nismo, and Jon Bowles bowled us over with amazing customer service and passion for his job. It was clear he loved this car he was selling us, and now we love it too. He was very knowledgeable, went above and beyond to ensure we were happy and informed. Historically I’ve been seeing this dealership on my 2009 Nissan Altima coupe (which we still own) and the service bay customer service is quite well done. Great to discover the sales team is just as good. I’d recommend Jeff Wyler Nissan all over again, and I’m not sorry to hear that Jeff Wyler now owns Kings Nissan in Warren County too! Josh Wocher, the gentleman who helped us out with the financing was also very informative, quite entertaining, and ensured we were quite happy before departing with our Juke; we were doubly thrilled he managed to get us financing through a credit union. Thanks kindly everyone!

Jeff Wyler KIA’s service is quite questionable. I called in and explained that my driver side door floor sill light is out and will need to be replaced. The only opened appt was on a Friday afternoon (a week later) for me to come in. I take off from work and I came in for my scheduled appt and they say yes your light is bad, we have to order the light… What??? I specifically told them what was wrong and they don’t even order the part before hand since they don’t carry it? Of course now I have to schedule another appt since my first one was a waste of time. Didn’t even get my free car wash (which I have never gotten on any visit). Mr Wyler, our time is valuable and shouldn’t be wasted on useless visits to your facility.

I had a great experience with my recent car lease. Once I knew I wanted a Nissan Murano, I sent out several requests online for quotes. Eric was the only one to respond with exactly what I wanted, via email, as I requested for the initial go-​round. Plus, Wyler had the stock to give me exactly the car I wanted.
I feel like I bought this vehicle, rather than being sold. I got exactly what I wanted and am very happy with the decision to go with both the Murano and w Wyler.

Eric Kallmeyer and Rick Brock took care of me quickly and professionally.

Once again, Harold McPeek and Selwyn Brown put me in the Cadillac of my dreams. My first experience with this Fairfield dealership was in December 2008.
They helped me get into the Cadillac I wanted at that time and did the same this year on Veterans Day. I got some awesome rebates on the overall price and the experience was TOP NOTCH! Love Fairfield! Rod in the Service Department was always great when I took the old Caddy in for service and I wouldn’t dream of going anywhere else for my Cadillac needs. These guys are GREAT and I would recommend without a doubt!!!

I’ve had great service at Jeff Wyler Nissan Fairfield. They are open & honest — I appreciate that. Each time, I’ve waited for my vehicle to be serviced, they have come back to let me know what’s going on. Typical service takes about 1 hour & they have gotten it done within that timeframe. That’s important to me because other places will say 1 hour & 90 minutes you are wondering when they will be done. It helps me plan my day & get back to work asap. I’ve worked with both Rick & Jake — they are both professionals. The waiting area is nice & clean — although it’s tempting to look at the new vehicles while waiting :-) No worries — I’m on my 4^th Nissan (lease) & I can’t wait to see what I get for my 5^th — maybe a Rogue? Thanks Nissan for taking care of your customers!

This Team made me feel like family! From the beginning to the end. I explained what I wanted. I had several options and end the end I got way more than expected. This team worked non-​stop to not only get what I wanted, but to get more than I expected and a price I never imagined. Thanks To John Reed, Selwyn Brown, Mark Ancona, and Jeff Wyler !!!

The sales men at Wyler Kia were very helpful, friendly, and knowledgable! We never felt pressured and they were very willing and worked hard to meet our wants and needs to get what we want. We highly recommend Blake Brewer and Greg Fails when you visit there. They were so good we bought 2 Souls!

Jose did an Awesome job! Unfortunately I didn’t find a car to fit me and the super tall boy.
But Jose took the time, to ask me what I wanted, and not ask my fiancé who was with me. Yes they talked cars, and boy stuff, but when it came to the car, it was all about what I wanted/​needed, and what I liked. He was super helpful, and let me go out on a test drive, and didn’t tag along. He never once talked down to me, or like I didn’t know what I wanted. He even thought of some cars that I hadn’t thought about, which was great. I just wished I would have found something that worked from him. In the 2 weeks I’ve been car shopping, he was definitely one of the best!

I was so disappointed with this dealership. I had a very good experience with Jeff Wyler Honda in Florence but seeing as I was purchasing Kia, I decided to stick with Jeff Wyler and head out of my way to Ohio to get the Kia I wanted. The customer service was great, pre-​sale. Post sale was a very annoying. I was sent on a wild goose chase just to get my license plate. I had been in communication with my dealer for about a week before my temporary plates expired and I was told that I would have them early the next week. Well, that week came and went and I was driving with expired tags. I contacted my dealer again and who told me to just wait it out and that I would be OK as long as I had my paper work in the event of being pulled over by a police officer. Well, I don’t know about you but I don’t like the idea and driving around with a reason to be pulled over stuck to the back of my car. So I contacted the dealer AGAIN and by this time my tags were over a week expired and I was finally told that I had to get my plates myself from the DMV in KY. This stressed me out, I had to take a day off work to get this crap taken care off, not to mention pay $ 48. When I got to the DMV, the papers I was provided by Jeff Wyler didn’t include the federal ID number so I had to call the dealership. The receptionist connected me to a voice mail even though I told her it was very important and then she connected me to sales who didn’t know anything and tried to transfer me back to the receptionist. I nipped that loop and told the salesmen that I was at the DMV, I needed the number from the title clerk and I had to have it now but he refused to help me because the title clerk was in a meeting with the other managers. In a meeting with customers is one thing, but sitting in a room with your coworkers can be interrupted. Surprise surprise, he brushed me off to Jeff Wyler Corporate after putting me on hold for several minutes. Thankfully they were able to help me. This is a note to Mr. Jeff Wyler… Fairfield is your rotten apple and you need to take care of it.