Lenox Jewelers

I have been shopping at Lenox for about 5 years. They have been wonderful to work with! Not only have I bought amazing jewelry (I wear a ring from there everyday) but the people in the store have been great! I have had my Rolex fixed and other broken jewelry fixed. I just left them my mothers watch to fix, and I would not have given it to a store I didn’t trust! I highly recommend them!

I bought my Breitling here about 10 years ago, and I was very happy. The staff were friendly, someone greeted you at the door, and service was fast. Went back 2 day, to find the door locked in armed with a buzzer, absolutely no smiles, and being told that if I wanted to change my watch battery I would have to leave it there until Saturday, although they use to change them in about 20 minutes. The reason I was given was that the guy with a year and a half ago. Gee, maybe it’s time to replace him. I will try somewhere else.

My experience at Lenox has been excellent. If you have a Rolex needing service or live in the area and want a Rolex, don’t go anywhere else. Lenox was excellent. They have a massive selection of top shelt watches. The sweetest and nicest person there is Adrienne. She was amazing, providing top notch customer service. When you walk in, ask for Adrienne. I am sure everyone else would be fine to work with, but Adrienne is hands down the best. I will be back to for my wife’s Rolex. I wouldnt trust going anywhere else.

Things could have turned out better, but although I found the staff polite, their service left a lot to be desired. My request was simple enough: Please change the batteries on two watches. Upon arrival, I was asked if I had ever been to the store before and after responding in the negative, the gentleman said «Welcome to Lenox Jewelers.» I then answered a few questions about the watches and was told they would be ready the following Saturday. Since I was planning to be away for the weekend, I said I would return on Monday. I left with a receipt that noted total charges of $ 31.00.
I returned on Monday, handed over the receipt, and waited patiently while the staffer searched for my watches. Ten minutes later, they finally appeared. The lady opened the package and noted that one of the two watches was not working. I found that curious since it had been working when I dropped it off. (Indeed, the gentleman who received the watches asked why I was bringing it in. I told him that it was a multifunction watch that required battery replacement when any of the functions stopped working.) In any case, I made it clear that if the watch was working when it came in, I expected it to be working when I picked it up. She then brought it over to the watchmaker, who apparently decided to pay attention this time and got it working properly. When the watch was handed to me, one of the other staffers mentioned that they usually don’t work on digital watches. Just fine, but they could have told me that when I brought it in. With no explanation, the charge went from $ 31.00 to $ 58.00. Not a lot of money, but yet further evidence of service that fell short of the mark.
Neither of these watches was particularly costly. And yes, I do have a Patek Philippe. But no, it is not going to Lenox Jewelers for service.
A most unfortunate experience, one that I don’t plan to repeat.

Went here to pick up my first luxury watch (breitling superocean 44 :)) and it was a great experience. I walked in with a flannel shirt and jeans and the staff didn’t treat me any different than they would a celebrity. Kenny who was working there, was very patient with me and didn’t try to get me to buy anything out of my price range. Even though the color watch I wanted wasn’t in stock, he called the factory and had it delivered first thing in the morning. When I went to pick it up the next day he had it waiting and immediately sized it for me. I will definitely come back when I get my next breitling and would recommend to anyone!