Macy’s

I’ll begin by describing how me and my daughter look, as my review progresses you will see why. I shave part of my head, have hoops in my snake bite piercings, a tattoo across my chest, and frequently wear skirts and tank tops which show my other tattoos. My daughter also has snake bite piercings with hoops, and likes to wear layers of clothes with clashing patterns. Mid April is my daughter’s quinceañera and since her dress had already been found, the search was on for the perfect sparkly heels.
Our first planned stop was Macy’s. We got there close to 6 pm on Saturday evening, February 27. After walking around the department, she found three pairs of shoes she was interested in. So far none of the sales associates had offered us help, or even greeted us. We walked over to the far right register and waited. Salesmen went in and out of the back room getting shoes for customers, yet none of them looked at us. At one point we had to step aside so one of them could ring up a customer, but when he was done he walked right past us. Finally, it looked like we were going to get help when one of them actually acknowledged our presence and told us he would «be right with you guys (us) in just a second»…when he came back out though, he offered us no help, but had no problem going and helping other customers. Salesmen were walking around greeting customers, offering them help, going back and forth to get them shoes, and we were being treated like we were completely invisible. Here’s where it gets even better. A woman came and stood a couple of feet away from us, soon afterwards a salesmen approached her, asked her if she had been helped, and immediately went in back to search for her shoes. No help was offered to us, of course. At this point I was really getting irritated by the blatant unprofessionalism and lack of common courtesy. More than ten minutes standing in the same spot waiting and not one single offer to go get the shoes my daughter wanted to try on.
Suddenly out of nowhere a sales associate named Daniel appeared and asked if we needed help. Yes, finally someone who was not too good to acknowledge our existence. We showed him the shoes she liked, told him what sizes we were looking for, and he quickly returned with the boxes. After my daughter tried on and picked out the shoes she wanted, we went to the register so Daniel could ring us up for them, along with a pair I had picked out for myself. I applied for a Macy’s account, which since I have virtually no credit, I did not qualify for, but Daniel still gave me a 20% discount just for applying.
I get it. Me and my daughter look weird, and we don’t look like we have money. I worked for Macy’s for nearly two years, I know how the game goes that many sales associates play. What all these sales associates who couldn’t be bothered to help us couldn’t tell by looking at us is that the padrino (godfather, aka sponsor) for my daughter’s dress and shoes makes thousands of dollars a week and had given me $ 400 to buy her a pair of shoes because he wanted her to get any pair she wanted. No, the hundred something dollars we wound up spending there wasn’t a huge sale, but thanks to Daniel who behaved professionally and treated us like people instead of a couple of fools standing around for no reason, me and my daughter left happy and with the shoes she wanted.
PS — I am only giving a 5 star rating based on Daniel and his service. If I were to rate purely based on the other sales associates and their «service», I would be giving 1 star since 0 star is not an option.

On this occasion, I was returning a product that I received in the mail that was a bit broken.
I was hesitant on whether I was supposed to handle the return here, where all the cosmetics/​clothing are, or go up to the third floor where the kitchenware was. I took the latter option and ended loosing about 15mins of my life.
At this customer service desk, there was only two associates working with a line six ppl waiting! Not even halfway through, one of the associates left! I figure you would stay and help until there was little to no ppl waiting! Gah! I finally made it to the counter. I only needed to ask how the return service worked.
I went back to my car to retrieve the merchandise and returned to use the cosmetic/​clothing service desk to handle my return. Once again, time wasted! I stood on one side of the counter with my product and was greeted by Brittney who was already assisting a customer. I was there for about 8mins not knowing that the line was on the opposite side. I then casually made my way over, only to be in a line behind three other ppl!
After at least 15mins, I finally made it up. Brittney was pleasant and thankful for my patience, but I wish she would have told me where the line was and suggested another desk to go to. I think she tried calling for help, but I figured nobody was picking up?
Macy’s?! You gotta have more workers on the desks when things get busy and answer the phone when help is needed. Ppl are not trying to pass out from standing in lines forever and a day!
fin.

Andre in men’s finish line dept of the store is sooooo friendly! I love his positive energy each time I come in. You can tell it’s a genuine positive energy coming from him-​hard to find these days!

This is one of the best Macy’s stores. We shop here regularly. The store associates are very helpful. The stuff at Macy’s is better quality and with various deals and promotions, the prices are comparable to or even better than other similar stores.

Amazing customer service! I bought a lot of things today and each associate went above and beyond. Btw weekday you can get the best deals in name brands!

great store. I used to buy a Kohl’s but Macy’s merchandise are much better.

Macys wrote my check account number wrong, then charged me up the)*&^%. I called and after 39 min of arguing, (the gal again got my account wrong 2x’s while trying to correct) then they fixed it. I told them CANCEL MY CARD! A 25.00 fee they charged me on a 25.00 charge. The lady said you will never be able to open a Macys card again because your canceling now. REALLY … hahahaha I have perfect credit !! I wonder what her supervisor will say about that ! Macys just lost a customer.

This store is the worst and I hate with a passion the MAC store inside of it. Every single time I go into the store they never have what I need. So on the last occasion they again didn’t have what I needed so they ordered the f*cked up makeup for me online and had it sent to my house. Well I just received my package and it is not even what I FU**ING ordered, I am beyond upset and if it weren’t so late in the evening I’d march up there and throw this crap at them. I will never and I mean never go to Macy’s or MAC store ever again, I am officially done with this incompetent store and people they both employ.

This is suppose to be a Macy”s ! I’ve been to Ross clothing departments that are more organized. Example: Black dress pants: they had hangers with a size on the hanger that was not the size of the pants. They were not hung in order of size. they were not in order of style ie:: straight leg, skinny leg, flare leg all thown together. Pants half falling off hangers and so on
The entire department looked this way. Wal mart looks more organized!

This Macys is a joke. They have new people every month and customer service is the worst in every dept. I only came to Macys for my eyebrows at the benefit brow bar. Now mysteriously, the lady i went to is no longer there. Upon asking, the rude girls working the counter told me she was transferred. They transferred her without notifying her customers. But insisted the other girls were so much better!!! Sholin was the only happy and helpful face and good at what she did! I am upset that the girl felt the need to bring up how good the other girls were. Unfortunately, this Macys clearly doesn’t care for customer service or the employees that they should keep. I am not bringing my business here ever!

This is a three-​story Macy’s hubbing the Westfield Mall entrance. It’s medium in size compared to its bigger city stores. The selection is ho-​hum, and very conservative. I usually find the basics here, but nothing too «designery.»
The things I rely on this Macy’s for is that they always stock plenty of fishnet tights in the hosiery section, the newest Betsey Johnson jewelry and purses are always on display throughout the accessories department, and Mac Cosmetics – where there is always a token makeup-​wearing salesman (yay!).
The service is outstanding. The salespeople are really helpful and friendly. Sometimes there’s not enough of them to go around on big sale days, so you have to wait. These dedicated salespeople keep me coming back though.
The Shoe Department is another story. Every Macy’s shoe department that I have shopped at is run haphazardly! What is going on here? You have to tell a salesperson what style and size you want then they run in the back and find it for you. If they find it, they bring you the box. That’s it. They don’t do anything else! It would be nice if they took the tissue and those sticks out! Most of the time they don’t come back and check on you. Then if you want those shoes, you have to find someone to ring them up for you! There is no service in this procedure and it has always irked me. I would rather that they just have the boxes out even though that would probably make a mess. Just so you know I am not complaining about the salespeople, I am complaining about the procedure.
All in all I love Macy’s and I will return for my favorites.

Tanveer Baig from Jewelry Dept. was the reason why I ended-​up buying EAFY COLLECTIONS without my intentions of getting some. She is very knowledgeable, professional, willing to help & most of all, wears a smile all the time. She will offer me any other promotions so I can get even much better deal. Yesterday, I dropped by just to brows around but sure enough & she was there & w/​her encouragement I got my dream earrings to match w/​my other set of collections. Thank you once again Ms. Tanveer Baig, I’m now enjoying my pieces & saved a great deal

The Macy’s experience is no longer what it use to be! Short staffed because of course budget and economy staffing for everyone is not what it could, or should be. Small skeleton crew, but very silo when it comes to service, if it is not there area they don’t service or guide you like they use to.

Three things you’re guaranteed to find at Macys in Fairfield: God awful customer service, untidy sales floors and filthy dressing rooms. This is why I don’t normally shop here.
On one visit, I went to four different departments and found the same thing: sales associates who were unwilling to help. First I went to the shoe department to make an exchange. Rather than being greeted, one sales associate asks me, «straight-​up return?» I replied, «yes, or exchange if possible» (not knowing if they had the same pair in stock). After he stared awkwardly for about 10 seconds, he says «I only do straight-​up returns.» Oookay then.
Then I headed down to cosmetics, where I stood waiting at the perfume register – ready to give Macys my money – for more than five minutes. No greeting, no questions, no one in sight. The phone kept ringing and ringing. Then a young associate passes by me, checks the phone, then looks at me and asks, «Um, did you wanna buy perfume or something?» … «yes,» I say. Then she says «well they make commission, so I can’t ring you up and I don’t know where they are right now.» Not getting commission from me today, that’s for sure.
The only department that has ever provided decent customer service is women’s intimates on the third floor. They are wonderful. Otherwise, the majority of the staff are just plain rude and unhelpful. Drive the extra miles and go to Sac or Concord, trust me.

Purchased a few small Christmas ornaments after Christmas, the young lady at the counter didn’t have any sense of humor after I tried cracking a joke. Didn’t smile all through out while she was scanning the items I’m buying. On top of that when we got back home here in Los Angeles and I counted the trims I was lacking one item. I called the store and was connected to their Home department. Someone picked up and I told her about the problem. She said she hardly heard me and just told me to bring them to the store. She wasn’t pleasant to talk to and hanged up when I wasn’t even done talking. And that’s Macy’s customer service at this branch.

I was treated horribly by the «associates» in the shoe department. When I found a shoe on sale and asked for the mate, I was told, «I can’t find it.» No, «I’m sorry.» No, «let me see if I can find it.» This is supposed to be Macy*s… an institution. I may as well have been shopping at Payless. I am thoroughly disgusted with this location and will never return.

Dena was so sweet!!! She spent the entire hour answering my moms numerous requests for shoes and sizes. thank you so much!!!

My wife and I shop here often. They have a decent selection, nice salespeople and good quality merchandise… HOWEVER…their discount coupons would challenge the patience of a saint! They come in the mail regularly and promise bargains galore, but when it comes to using them…
«Not valid on merchandise produced in any nation outside the NATO treaty. Not good for items with an „e“ in the manufacturer’s name. Cannot be used for fashion jewelry if designer ever used illicit substances or for any product containing fabric. Discounts can be applied only on the second Tuesday of any week providing purchaser is wearing mismatched socks. Coupons will not be honored if customer is either inhaling or exhaling. Offer void in any state displaying its own flag.»
Okay, maybe I’m overstating the restrictions, but sometimes it takes a degree in behavioral science to figure these things out!

One recent morning I woke up and decided to finally spend the gift cards I’d collected for Macy’s. Turns out I had more money than I thought and so set out on what I thought would be a mini shopping spree.
Eh, not so much.
My first issues came with trying to find my size. Many of the racks of clothes were scrambled up and hangers marked Medium held XL items and vice versa. Okay, not off to a great start, but I was DETERMINED to spend these gift cards! After much looking, I found some great butt jeans in the Levi’s section and a cute blue top with crocheted details nearby.
My next stop was the purses. So many choices, yet not so many. A lot of the purses are very similar in style or appearance between the different brands. The whole wall of Dooney and Burke was covered with bright single toned purses in very basic styles. I needed something versatile and thought I’d found it when I wandered into the Le Sak section. I found a really cool purse that can be made into a back-​pack then back to a handbag in seconds. I wasn’t too fond of the print, bought it anyways and ended up returning it the next day.
After returning the purse I got some help in the purse section from a woman with short blonde hair, glasses and a heavy (German?) accent. She was really helpful and didn’t hover while I was shopping. Instead, she checked in on me every 10 minutes or so or whenever we crossed paths. I was hoping to score a backpack purse (my kid likes to run) and a nice handbag (hence my excitement over the last bag) but their selections of both didn’t produce anything I had to have. Sure, I could have spent $ 250 on a purse that second day (and almost did), but I knew I needed clothes and decided against doing so. Their jungle of discount purses was too much for me to try to sift through. It’s literally a big ol’ table with a mountain of purses that may as well have been dropped from a chute in the ceiling.
I really thought I’d have better luck here. I even tried their shoe section and didn’t find anything I liked enough to spend the money on.
Those butt jeans though — mee-​yow!

This location is one of my favorites. Customer service offer their assistance promptly as you walk into each department. My entire shopping experience is made easy for a guy like me who hates shopping.
Also many guys can relate when their lady goes shopping. You either join the shopping spree or lounge somewhere and kill time. This particular Macy’s has tons of seating available in their shoe department. Plus, they have courtesy WIFI.