Merry Maids

Absolutely unacceptable customer service. I called to schedule an appointment yesterday. I waited for almost an hour past the scheduled time before calling to confirm my appointment time, hoping I had just made an error. When I called they said that they had to cancel my appointment because the credit card couldn’t be processed (there is nothing wrong with my card, I even called the bank to confirm this and they said nothing was even attempted to be processed). Merry Maid claims they called twice and left a message. When I stated that I rec’d no phone call or voicemail the woman promptly said «well I don’t know what happened, maybe she dialed the wrong number». She offered to schedule someone for Monday, which is unacceptable as I needed someone today and was very clear about that when I booked. She said there is nothing that she can do and suggested I call the owner on Monday. Really Merry Maid — that is how you treat a first time customer and resolve an issue! Wow, needless to say I clearly DO NOT recommend this company!

I was a little hesitant to call merry maids because I thought they were expensve.
Paul the owner came to my home and went over everythng that the service entails. He asked me questions to help custmize the cleaning. I felt secure when he explained that his ladies were insured, background checks and drug tested.
The cleaning was great, my wife was thrilled. I thought I would just have one cleaning but we liked it so much we decided to have our home cleaned every week .
I had tried an independent cleaner. The cleaning was fine, but sometimes she wouldn’t show up. Then her cousin had my key and was cleaniing my houuse .She was not very good. i just didn’t have a good feeling about them, i wasn’t sure if she was legal, and she had a key to my house.
With merry maids I just trust them, professional guaranteed their great. I call or email them and they are very responsive. and yes they do windows.

I had an awesome experience with Merry Maids of Fairfield. I needed someone the same day. They sent two awesome women over and they made my place SPARKLE. I am a landlord, so I need a bonded and insured company which is part of why it is a pricey service. Merry Maids is expensive, but the best service I’ve had.

This is a follow-​up to my review of 6 – 16. (And recently re-​posted because Unilocal does not want names, even of business owners, to be mentioned.) In any event, the now-​to-​be anonymous owner called me to yell at me for the the review, and not to offer any resolution to our dispute. The coup de grace: He said my bill was so high because I had a «filthy house.»
I then received the email below from his attorney, threatening to sue me unless I removed the review. The attorney refused to give me any examples of what he thought was untrue in the review.
The real comical thing about this is that — in addition to having a totally groundless case for libel — the attorney is threatening to report me to «the State of Connecticut requesting an investigation as to your comments regarding my client’s employees.» I’m not sure what state agency does such an investigation or exactly what there is to investigate!
(By the way, all grammatical and punctuation errors are just as written by the attorney.)
«From: J. B _​_​_​_​_​_​_​_​_​, Attorney at Law (Fairfield CT)
Re: Merry Maids of Fairfield
Dear Mr. B…
Please be advised that I represent Merry Maids of Fairfield owned by _​_​_​_​_​_​and _]________ who performed cleaning services at your last minute request a rental property owned by you because the people you usually use were not available. I have known my clients for many years. They run a legitimate, reputable and outstanding business. Suffice it to say that your posting on the internet of false statements is libelous and will not be tolerated. Should you fail to remove or recant these false statements prompt legal action will be taken against you to enforce my client’s rights and the damage you caused to both them and their employees, including but not limited to notifying the State of Connecticut requesting an investigation as to your comments regarding my client’s employees.
Sincerely,
J. B. _​_​_​_​_​_​_​_​_​_​»
This customer service nightmare just gets worse!