Palm Beach Tan

I’ve been a loyal customer to Palm Beach Tan for several years now. I had an automatic spray tan package that I was charged for monthly for the past 2 years. Every time I leave I always consider closing my account. Worst customer service I’ve ever received in my life! The Mystic tan machine quit working while I was in it tonight & the employee treated me like I was the biggest a hassle of her life! She was new & didn’t know what she was doing and didn’t bother hiding how pissed off she was. She was extremely rude. I would never want someone with her attitude to work for me. As a local business owner and member of the community, I’ll be sure to never return. When the machine didn’t work, I was very sypothetic & polite & said it was fine & that they could just refund my card. They said that wasn’t an option & that I could get store credit! I said that wasn’t acceptable since they didn’t provide the service I paid for! How can a company charge you, but not provide the service you paid for? If I treated my customers that way, I would loose them! And that’s just what Palm Beach Tan in Fairfield, OH has done with me & I’ll be sure to tell everyone I know! This large corporate company is very out of touch with how people & customers should be treated.

I have been a loyal tanning member to Palm Beach for over 3 years now and pay for the gold package $ 50 a month. I lived and carried this package in Chicago and Savannah GA. They always upgraded me for a month once a year and i love the spray tan discounts. The location is new, clean, and awesome and the staff helped transfer my profile over no problem. However the beds are extremely less quality then I was used to. The same level bed here is older, has no dimmer just on and off for the face tanners, no level of adjust for the fans, and the lid closes so close I feel like my face is on fire and have to hold it up the whole time myself. Aren’t all Palm Beach Tans supposed to have the same equipment? Now I feel like I have to pay more to upgrade to a non ancient bed. So FYI prepare to pay for that upgrade if you even want to tan.