SUTTER FAIRFIELD SURGERY CENTER

I recently had surgery at Sutter Fairfield Surgery Center, and was very impressed. The facility is spotless, and everyone I came in contact with was friendly and patient, (front desk staff, the AMAZING RN, and the surgical team).
The surgery went well, as did the anesthesia, (thank goodness), and the nurses were so sweet afterwards. I really couldn’t have hoped for a better experience on the day of my surgery, and I would have rated the facility 5 stars, but I had kind of a weird scheduling issue.
The day before my surgery someone rescheduled my arrival time, but no one got in contact with me, (I did receive a generic message the afternoon before my surgery-​with no mention of a time change, and they didn’t respond when I returned their call). The morning of my surgery I got a call asking where I was, because the new arrival time, that they didn’t tell me about, had passed. Fortunately my doctor is awesome, and I was still able to have the surgery as planned, but I’m sure he didn’t enjoy having to wait for me, and I didn’t enjoy feeling like a jerk for not showing up on time.

The urgent care needs better management. They are under staffed on the weekends. You know the days of the week most Urgent cares are busy. Worst worst worst… If you ask why they are under staffed, it seems the reason is not enough doctors. I walking in on a Friday and there was only one dr on staff. I was told that was the only one who scheduled, I ask why would a medical center put only one dr on for a weekend shift. I was told the dr pick their work schedule. I found that to be really odd. I was under the impression that dr wanted to help and heal. I feel really bad for the one who is on all day dealing with people who have waited over 3+ hours. Yes 3+ hours that!

Now, the dr that I did finally see the next day, yes I left and can back the next mornig. He was very knowledgable and I do appropriate the service. I just think there could be a better way to provide higher level of costumer service. Maybe add some PAs or something.