Dattco

Dattco is one of the absolute worst companies I have ever had the misfortune to interact with. Their service is completely unreliable. I have had experiences where scheduled busses simply do not show up to bus stops and also experiences where busses are more than 40 minutes late. Calling dispatch to get an update on the scheduled arrival of the bus is futile. They don’t know the location of their buses nor the estimated time of arrival. Their employees, from bus station ticket salespeople to drivers, are generally miserable and rude, making the dattco experience all the more hellish. If there was any other way to get from New Bedford to Boston I would avoid this company at all costs but the lack of competition for commuter service in this area allows for them to continue operating in this way. Bottom line: avoid at all costs, and if you can’t– be prepared for the worst.

My son takes this bus when he comes home from school from Boston. He catches it at the Mt. Pleasant stop.
One time, the bus never even showed up. The bus left the Sycamore Street station and headed right straight to Boston. Didn’t even stop and there were about 6 other people waiting there too. I only found out about this by calling dispatch. Who runs a bus company and avoids stops because they forget or don’t feel like stopping? I sent an email the next day and have not heard back from them to this day. Poor customer service.
The bus drivers can be cranky too. You better be able to lug your bags yourself under that bus, because there is no guarantee that he/​she will help you with that.
Since they are the only bus company in the city that goes to Boston, I guess we’re stuck with this. I do hope the train comes to this area and then we can say bye bye to Dattco.