Alterations Express

I came here after reading some great reviews however been very nervous taking my wedding gown here (since I’ve never used the services before). I would highly recommend this company due to the customer service, high quality work, low prices, and high reviews through TheKnot!

TOTAL rip off and even worse customer service. Took a formal in to be shortened, when I picked it up and checked the work, they had literally taken a pair of scissors and poorly cut 2 inches of fabric off of the bottom, there was no sewing or taping or gluing involved– the job must have taken 3 minutes tops. They proceeded to try and charge me $ 50 for the alteration. When I refused to pay $ 50 for a kindergarten cut job I was told I would have to come back in to speak with a manager. After 30 min on the phone with the manager, the price was reduced to $ 26. So I went form getting royally ripped off to totally ripped off. Next time I will buy a pair of fabric scissors and save myself some time and money. I would not recommend this business to anyone.

Alterations Express is first-rate…for hemming pants.
Those of you that know me have likely heard me say that part of being a grown up is having a tailor — a real one. In my case, a tailor must be between 75 and 190 years old, male, and have a memorable accent. Yours could whatever, but to be taken seriously by yours truly, ensure that you have one.
Anyways…
Although I trust the kind folks at Alterations Express to hem pants while I wait (my wife insists that there is an awkward pants-​optional waiting room where nobody looks anybody in the eyes), they do not — repeat, DO NOT — replace a tailor.
I have had nothing but great experiences with them going above and beyond to ensure I was a happy client and it keeps me coming back with loads of pants long enough to make other pants when they’re done with them!
What did we learn here: This place shortens pants, and you should have a tailor.
That is all.