Superior Motor Service

So the day before Christmas 2015, my nephew broke down on the side of a small highway with my vehicle. The police arrived and said the car needed to be towed. On my way to the scene, I called AAA to dispatch a tow truck. When I arrived to the science the officer said that he already called Superior Motors, which was a AAA facility so I terminated the call with AAA. The tow truck driver never addressed me but told my nephew the car would be towed to their facility, about 3 miles away, not to my sons garage, and we could do the paperwork when we got there.
He towed my car to a lock-​up area in the rear of the building, where I was not allowed, and told me to go to the front office. I went to the office where I was informed, in an inappropriate way by a NASTY dragon nailed WITCH that I owed them $ 125 CASH for the tow to their facility!!! I was also directed to an ATM machine in the lobby (where I could pay their fee!) even though the front door has visa/​MasterCard signs on it.
In short, I was informed by the WITCH (evidently a girlfriend of an owner), that because the police called they would not honor my AAA. I then had to call AAA and dispatch them to take my car to my sons shop. Which they wouldn’t do right away. So I had to wait an hour for them to load the vehicle again and meet them at the garage.
Hugely unethical practice here. Going to file a complaint with AAA. And the customer service was HORRIBLE. Avoid this place.

While using their tow truck after AAA directed me to them, their driver damaged the hood of my car. Once I asked for insurance information, he told me that he was an uninsured motorist and that I would need to deal with the office. The office ignored my calls and when they did answer they suggested I take them to small claims court so that they could «not pay» there. Unethical business. Horrific service. Avoid them at all costs. I’m planning on contacting the Better Business Bureau to ensure that this never happens to anyone else.

AAA dispatched Superior to my vehicle on the side o+ route one, I have the plus service which includes 100 miles of towing, the driver wanted to DRIVE my car with the flat and when I told him it wasn’t drivable he said I was refusing service and left me on the side of the road!!! Horrible!!! Then ten mi utes later he drove past again and didn’t offer help!

I am not quite sure what their name is, on the business it says Superior but the tow trucks in the rear yard say J & L… (so which is it ?) Long story short, if they tow you they will do everything possible to get your vehicle into their shop if you chose not to they muck your car up when taken to a competing shop, in my case I complained to AAA, Jim (owner) & a rep from AAA came to the shop where the car was dropped and pointed out everything that was supposedly wrong with the car (the problem was a blown starter), as a result (I believe) Jim had to change his name to regain the AAA work but seeing that AAA backed him up I canceled my AAA membership (and will never use them again) because they backed up a scam artist who I understand has loads of legal issues, hopefully in the near future lower bucks county will be rid of the worst shop in the county

Long story short, I’ve had the worst possible experience with Superior Motor Services on 5 separate occasions. On top of not fixing any of the problems they were dispatched by AAA to address, Superior Motor Services cost me an additional $ 700 of out of pocket expenses to fix the problems they created. Once I contacted a manager at Superior Motor Services about my experience, I was promised that he would look into the issue and get back to me. When I called to check in, after 2 months without a response, the same manager told me that he «didn’t need my God Damn business, he does 40,000 jobs a year» and that he wouldn’t be doing anything to try to find a positive resolution to my concerns.
Getting into the details, my car wouldn’t start on ½/​14. I contacted AAA and they dispatched Superior Motor Services to diagnose and jump start the battery.
Instead of running diagnostics, Superior Motor Services instead told me, based on it being a 2010 car, they would be replacing the battery — without running a single diagnostic — and it would cost me about $ 130. At the time, I trusted them and agreed with these next steps. I have since learned that AAA technicians are always required to run diagnostics on all batteries and that mine likely only required a jump, not a $ 130 replacement.
Days later, with the new battery installed, the car wouldn’t start again. AAA again dispatched Superior Motor Services to diagnose the problem. This time the tech did run diagnostics on the battery, stated that the battery was in good health, jumped the car, and left.
Within 48 hours, the battery died again. I called AAA and they dispatched Superior Motor Services to tow the car to my local Mazda dealership. This time, a brand new $ 329 GPS was stolen from the car. While I can’t be sure that Superior Motor Services took the item, it was there when they took towed the car, it was not there when I got to Mazda. In the spirit of customer relations, AAA and Mazda have both met me half way and agreed to share the cost of replacing the stolen item. Superior Motor Services hasn’t even called me back.
I paid Mazda out of pocket to run diagnostics on the battery and they immediately diagnosed that it was a defective battery — how did Superior miss this? — and that they would need to replace it before running diagnostics on my car.
At that point, AAA dispatched Superior Motor Services to again replace the battery. Superior Motor Services were supposed to arrive between 12PM and 3PM. They never showed up.
AAA again dispatched them to arrive by 6PM and Mazda’s staff stayed late to allow them access. Again, they didn’t show up.
I ended up paying Mazda out of pocket to replace the battery. Since then, the car has run perfectly.
To this day, Superior Motor Services has yet to return my phone call. When I contacted them directly, 2 months later to follow up, I was rudely brushed aside without so much of an apology for the negative experience.
I have already shared my concerns about Superior Motor Services with AAA directly, have never posted a negative review before, but I couldn’t in good conscience not share these 5 experiences with other consumers. Super Motor Services is an unreliable service company with terrible customer service.

We had an appointment for a full detail on Friday, so we dropped it off on Thursday. They never called to say it was done. When we called at 3:30 to check, they didn’t know where the car was! Then they said that everyone in that department went home for the weekend, so they would try to do it on Monday. We rushed over to get the car before the rest of the people left. Will NEVER bring a car there again, and we are contacting AAA to say that their recommendation was not warranted here.

Chris W – You is da man! Thanks again for bailing my non-​mechanical ass out!

The Sunday before Christmas and I have a billion things to do, I walk out to my car and bam, flat tire. As I stand there cursing at it, I work out alternate transportation and come home later this evening only to realize the tire is still flat and I have to be at work pre-​crack-​of-​dawn. I call AAA and groan hearing the 60 minute wait time, but I understand. Within 15, I get the call that roadside is out front (sure enough, there’s a Superior flatbed) and i make a mad dash down. Pop the trunk for the spare, jockey into position for the driver, he does his thing and the day is saved! I didn’t catch the driver’s name, but he was super quick and courteous! Thank you so much!

Chris came out via AAA to look at my Jeep that was cranking but not starting. I was worried that I had a bad fuel injector or something and I’d be out a few hundred bucks. Within two minutes he had the car up and running. He explained that with old Jeeps these kinds of things happen occasionally, and gave me tips on what to do if it happens in the future. He recommended I get a tune up, funds permitting, and gave me advice on changing my spark plugs if I didn’t have the money to bring it into the shop. We chatted for a few minutes while he checked the battery and he went on his way. This is what every experience with a mechanic should be… friendly, instructive, and low pressure. Thanks Chris!

My AAA Car Battery was failing intermittently, took my car in expecting to buy a new battery and possibly have my alternator replaced. To my surprise, I was informed that it was just the battery that needed to be replaced. AND there was still a month left on my AAA 3 year full battery replacement warranty. My bill was ZERO! Could not ask for nicer, honest people to deal with. I will be bringing my car here from now on, for all my service.

HORRIBLE SHOP!
My sister in law was conned into going here when her car didn’t start. She went in as a tight end & left as a wide receiver to put it lightly.
First trouble was when she called AAA. Superior was who got sent to the house. They told her it’d be faster & cheaper to go to their shop (common sales pitch) and towed the car. The driver seemed like a druggie, unshaved, dirty, and eyes as red as a fire truck. Torqued her car down so much on his bed that he ripped holes in the frame & the cable popped!
Next, it took 4 days to replace a starter & battery on a 2008 Chevy Cobalt– takes 3 hours with parts delivery time considered. They charged her $ 675 for a cheap Pep Boys brand Starter when they assured her it was OEM. A few days later, the car wouldn’t start again. She called them, they tried charging her extra just to tow it in, refusing to use her AAA.
I towed it to my shop (this is how I noticed the fresh 3inch long tears in the frame), and the battery was dead. I ran a diagnostic test on the charging system & found it wasn’t the starter or battery, but a faulty alternator from the word go.
Long story short, they’re shady, uneducated, inept thieves.

They did everything they could help us out. We had two vehicles that broke down — they saved us a bunch of money!!! We were treated like gold!