E-Z Movers

DO NOT USE THIS SERVICE. They work at their convenience with no regard for customer service or customer satisfaction. When moving into a new home you will never get a «yes we will be there for sure» answer from these people. Mind you, we were good customers, always up on the monthly storage charges and even paid in advance a few times. So there was no reason for them to delay our move-​in at all. We called to schedule a move-​in about 2 – 3 weeks in advance and they were «booked» and couldn’t fit us in at all. They told us «you need to work with our schedule to make this move happen», what kind of customer service is that?! So after this disaster that continued for about a week, we got a «yes we will almost certainly move you in on Saturday. 98% chance.» So naturally, all of us took off of work to facilitate this move on the Saturday that they claimed there was a 98% chance of a move-​in. So we sat there, in our new empty house, waiting… and waiting… and waiting… By the time we stormed out of the house in frustration it was at least 6:30 and we didn’t get so much as a PHONE CALL to let us know if they were coming or not. NO PHONE CALL. We were fed up at this point. We had called the office multiple times throughout the day in an attempt to figure out if they were coming or not. Not once were our calls answered. At about 7:30 we got a call from Jim, the owner, stating «The job we were on took longer than we thought.» No apology, no sincerity at all, he showed no regard for his inconveniencing us. During this phone call we FINALLY got a set move-​in date. After our stuff was moved in, in about an hour because we didn’t store a ton of stuff with them (Thank God), we were charged for two hours just to move our stuff out of the warehouse! A total charge of three hours (one moving into the home, two moving from the storage warehouse onto the truck). Upon calling the owner, Jim, who hasn’t the slightest clue about customer service or customer satisfaction or frankly any idea how to run a service based business, he said that that’s the amount of time it took to move out of the warehouse, no negotiating, no apologizing. Now, this is a boldfaced lie considering that when you move into a house there are walls to maneuver around, things that need to be directed to their proper spot, stairs to conquer. While moving things out of a warehouse consists of picking things up off the shelves, and putting them into the truck. And the warehouse is not big enough to justify DOUBLE the time it took to move into our home. We’ve been to the warehouse and seen the size and there’s no way it took the amount of time that they stated. Moving into a new home should be a positive experience and something that you look forward to. If don’t you want to go through hell and back just to get your phone calls answered by the people who’re holding your stuff hostage FOR A FEE then for the love of God please use a different service to move/​store your things.