Pandora

This pandora location is just ok. I use to frequent this location a lot because it was closer to home. But the people at this location is also another reason I no longer buy pandora in general. They are very rude and snooty! I’ve encountered problems with the manager many years ago and she has gotten a lot better the past few years. The assistant manager is very snooty! There was a short, short hair older lady that came back at the end of 2014 for holiday season. She’s very rude! I had exchanged a bracelet that was defected and she accused me of returning a fake! What!!! She called the manager over to do the exchange. Manager was able to do it. I was insulted and didn’t receive an apology from her at all! Another time I encountered a problem was when I had called and asked if I could do an adjustment (purchased 3 days earlier) for the free bracelet promo. The assistant manager told me no because i had purchased the charms 3 days before the promotion started. Then I told her that I was just going to return the 500 $ worth of pandora I bought and go to Jarred’s for the promo. She hung up and called me back 2 mins later changing her mind. Like I stated before this location IS the reason why I don’t drop $$$ on pandora anymore. If anyone have the same experience at this location, just go to Jarred’s which is literally right outside of the mall. They carry pandora and run the same promotions too. Sorry pandora st. Clair square you lost a very good and loyal customer!

I love Pandora and was a lucky girl to get a bracelet for Christmas. I visited the Pandora store today to exchange the bracelet for a different size and look at some extra beads. Lots of beads to choose from. The exchange was pretty easy. The sales consultant didn’t know all of the beads as when I asked for purple she pointed to one in the current case and said that was all they had, but when I looked in another case there was tons of purple. I am sure I will be back on my next visit to Illinois.