Henry’s Tire Service

First off, let me say, the guy at the front was a ignorant ass!!! (I felt like I was dismissed because I am a woman) I brought my 2010 chrystler seabring there to have tires installed, my back tires also needed valve stems, the car took literally hours, so the end of the day nears, I call, he proceeds to tell me they have changed the valve stems all the way around the car, I told him I had only wanted the backs changed, I asked the price and unfortunately I didn’t have enough money to pay for it, and the place was closing and i needed my car. so the guy proceeded to put my car back on the lift pulled the new stem valves outta the front tires and put on the old ones back on, so here it is 6 months later, my tire pressure light comes on, so I proceed to put air in the front tire, I then noticed the front valve stems, the thread of the stem was all crushed, the stem cap couldn’t even twist on, it just pulled straight off, stem was all bent… shame on them for letting it go like that… weather I had the money to pay for it of not, they damaged the old stems, and then put them back on my car!!! Iam super pissed!!! And the guy behind the counter says «well we must have had a lil mis communication» NO there was no mis communication, I told them JUST THE BACK TIRE STEMS OVER N OVER, so they did what they wanted to do, without consulting with me first… HENERYS TIRE SUCKS, I will NEVER give them another dollar of my business…

I called Henry’s after a disaster of an experience at another tire shop in Fall River, I wanted to make sure they had the size I was looking for. They in fact did! The first tire shop I went to insisted I only plug the tire even though I had a nail through my side wall. Even I know a tire is garbage when the side wall is tampered with! So Henry’s it was! I showed up, the man reassured me that the tire needed to be replaced all together, he took my keys and within twenty minutes I had a «used» tire that looked brand new! Everyone I dealt with was extremely pleasant, I will definitely go back and refer people to also go to Henry’s!

The wait was a bit long… However, I did not have an appointment, and they still told me to come in when I called. There were tons of people in and out. I think this goes to show what a good shop they are running. They had many customers and assisted all. The man I worked with found me a tire in the right budget (I had a flat and only had to purchase one tire) and helped me to think about finding tires for my next purchase. He advised me to look out for rebates and would honor 10% off with Fall River area employee discount. I felt I was in good hands. The staff was friendly, and willing to spend some time talking to the customer (me) about my needs and budget. I would definitely go back!

Darrin, you said in your post that you could understand why they would not put a bad tire, back on a bad wheel, back onto your vehicle… because it is a liability… sounds like responsible shop owners to me… and anyone who knows the owners knows that hostile is probably the last word they would use to describe them. The problem shop owners have is everybody thinks they are an expert… I could never in a million years picture the manager yell he would kick your ass… this is comical to me. Sorry you had a bad experience but Henry’s is the only place I trust and have been going there for years. Don’t listen to this bone head.