Walmart Store

Okay.
I know this is Walmart.
But the employees on my last visit were SO helpful and SO willing to go out of their way, I can’t say I’ve experienced a better situation with on-​the-​floor personnel before.
The managers here suck. They are unwilling to talk to customers, unwilling to think logically about things, unwilling to try and meet their target audience in terms of comprehension or compassion.
But the employees here are FABULOUS, and I rate this location four stars for them alone.
I recently visited this store in search of a new television. I was shopping int he 40-​inch range (that’s what she said…) and trying to find both a good deal and a great set.
I found a very nice Emerson here, a 40″ model with 1080p and 120Hrz refresh rate, with all the right specs and NOT a smart model, so in the right price range. An IDEAL situation, right?
Well, turns out they didn’t have any in stock. In fact, NONE of the local stores did. Even the online service has DISCONTINUED the model, and it was no longer in Walmart’s computer systems. The only one left was the floor model.
But I wanted it.
An electronics employee, I believe named Chris, started to really go to work for me, and all the news was bad.
Turns out they threw away the box…
And ALL of the remotes for ALL of the floor models…
And IT WAS A MANAGER who did so.
He went and talked to the manager-​on-​duty. Despite no remote, no box, floor model and obvious damage to the set, no discount. None. Nothing.
Wow.
I felt so bad for the employee, I wanted to tip him, but I used to work at a Walmart myself. I know that sort of thing can get employees in trouble. Even fired. So we talked it over, commiserated, and I left without a TV.
And LO AND BEHOLD!
I went back today, and the same remote-​less, box-​less, discount-​less TV is back on the shelf, advertising it’s ready for sale!!!
I love the employees here. This is only one tale of how awesome they are here.
But the management IS ABSOLUTELY TERRIBLE.
Sigh.
Four stars for decent people who try and do their best.

I absolutely hate coming in to this store. Mostly every employee I come in contact with is miserable, which I would be too working in that environment. The place is ALWAYS a mess, nothing is ever where is belongs, I have to dig around to find what I go there for. It’s always crowded and usually only a few registers open.

The worst walmart in the history of walmart. Moving locations don’t help if you don’t hire a new batch of people to replace the ones who should’ve gotten left behind. Its still a disorganized retail hell. The most messy store I’ve ever seen. There is no reason for the underwear departments for men women and children to be so messy and filthy, I mean god, who wants to wear undergarments that look like they’ve already been worn. And they probably have. Gross. The people that work here at this location reek of inbreeding.

Here is my experience on 12÷26÷14:
Your company was selling an iphone 6 with 2yr contract for 129.99. That is a 70 $ saving over even the cheapest retail price out. It was a tremendous offer and one that got me out to your store. I arrived at the Fall River location and waited for an associate to greet me. The associate working was ringing out a fellow colleague on break and was discussing his experience and future plans to play a video game that night (grand theft auto). I waited five minutes politely while their conversation rambled on and felt already as if my presence and potential purchase was of no value to your company. It was only after the awkward silence ensued that the representative, tom, asked what he could do for me. I informed tom of my desire to purchase the iphone 6. Tom sighed, looked to the other colleague and asked if he knew how to sell the phone as he believed the only associate (dez) had left for the night. The associate told tom that he too was not trained on how to sell the phone. Tom then told me that he was sorry and that no one was able to sell me the phone and that I would have to come back another time when there was someone who could! I was so shocked to be told this, and told tom that was unacceptable and that if he wasn’t capable, to get a manager or someone who was able to sell me the phone as I had no intention of leaving and coming back. (had I not the desire to get the phone cheaper I would have left immediately to a competitor). it was then that I was greeted by a female floor manager. She apologized and informed me that «dez» was on lunch but would return in ten minutes. I asked if she could sell me the phone and she said she could not. With no option, I waited the ten minutes. 15 minutes passed and I again asked tom to check on dez/​the manager to ensure I was going to get help. This was when he informed me that the first manager was wrong and that dez had another 20 minutes left on break. I was immediately upset by the wrong information and asked for a manager again. This time the assistant manager Dewayne came over to speak with me. I explained what had taken place and my desire still to buy the phone. Dewayne was extremely rude and condescending to me. I asked if he could sell me the phone and why there was no staff capable to sell me the phone. He said he could not and I frustratedly asked if dez was truly going to come back from her break or if I was just being mislead. It was then when Dewayne loudly said «she’ll be off break when she is off break,» and began walking away from me. When this was done customers began to stare at me in shock as if I had been some form of irate customer who was unreasonable when truly I had been patient all along just wanting to give my 129.99 to your company. After 2hours in your store I made my purchase through dez who was not so fluent in the process herself but just tried. My experience was not worth the savings. I will never forget the way Dewayne treated me. But i guess I’m the one who had higher hopes and didn’t just accept the common phrase; what did you expect, it’s Walmart!