Fallbrook Propane Gas

Very very good customer service, the delivery and service people are great they went out of there way to help me I thank you very much

My wife owned a house that she inherited when her father died. When it finally sold, we notified Fallbrook Propane of the closing date and that we requested a refund of the unused propane left in the tank.

At the time of sale of the house, the average regional price was in the $ 2.50 per gallon range. Fallbrook Propane told us that we would not receive the current market price of the propane in the tank, but a discounted rate that they offer to new customers ($ 1.99 per gallon). The reason given was that my wife’s father got this discount when he first signed up decades ago. But if they take it from you when you terminate service, then you really didn’t get any discount! The idea of charging us for the new customer’s discount means they are using our money to try to win over a new customer. If they want to give a discount to a new customer, that’s on them.
We decided it wasn’t worth a big fight, but then things got worse. About a week later, they said they would not give us any refund unless the new house buyer agreed to use Fallbrook Propane. In essence they were forcing us to pressure the new buyer to use Fallbrook Propane or we receive no refund! Since the new buyers are not legally obligated to use Fallbrook Propane (they can use any company they want), they did not sign the transfer form. Furthermore, the office person said by law Fallbrook Propane cannot lock the tank to prevent the new buyer from using our propane. They told us they are «not allowed to deprive people of utilities». That definitely does not sound right, because if you don’t sign up for electricity, the electric company does not provide it for free. And I bet if you don’t pay Fallbrook Propane, they WILL shut off your service at some point!
So we called our broker and he was surprised at what we had been told. He said he would call them and try to get it straightened out. We also sent them a message contesting the discount and their assertion that we had to find a new customer for them in order to get our refund.
Only after the new buyer agreed to use Fallbrook Propane did we get our refund and it took a month to get our check. …And they deducted the «new customer» discount from our money. Be sure to shop around. There are many propane companies out there. We could not recommend this one.

Excellent service — the installation technician Mateo was punctual, thorough, and efficient. The dispatchers in the office were helpful and informative. An all-​around top-​notch organization.

After moving into a new house that already had a propane tank– we switched to Fallbrook Propane.
It couldn’t have been easier! The guys came out within hours and gave us a new tank! The previous company was going to have us wait for 4 days– yes without hot water:/

Sometimes if is a drag to live off the grid, just outside of service areas, but Fallbrook Propane makes it bearable. They deliver right to you, when and where you want it, in whatever quantities you need.

Have had a few propane compnies over the years. Love Fallbrook propane. Our driver Mark gets in, gets it filled it and always thoughtful. Good prices, fits me in quick on the schedule, very happy with service.