Coleman Powersports

My review only pertains to the Accessories Department and to Melissa, specifically. Melissa really knows her stuff and she provided us with outstanding service. If everyone at Coleman’s were like her, they would put other dealerships out of business in no time.
Melissa helped my son select a helmet and a jacket. She is not only very knowledgeable about the products she sells, but she’s also mindful of what a customer actually needs. She did such a great job helping my son that I went back to her because I had just purchased a pair of SIDI boots on RevZilla — the boots didn’t fit well and I had to return them. She helped me find a great pair of Alpinestars and also gave me a great price on them!
I’m planning on buying a jacket next month and I will definitely be going back to Coleman’s, thanks to Melissa.

5 stars for Melissa specifically in accessories. Fantastic help for any motorcycle need, knowledgeable & a pleasure to interact with. Suggest you ask for her by name if in need of anything.

Been going to Coleman on a regular basis for the last 5 years or so. I purchased a 2014 Honda Grom and a 2013 Yamaha Tenere from them in recent history. They had taken really good care of me on both bike sales. The service is excellent, I have several bikes and they have all needed work in the last year. Decent turn around and the 1^st come 1^st serve service on Saturdays comes in quite handy for small jobs and tire service. The accessories department is top notch. Last year I wanted a Shad Seat for my 2009 Yamaha Tmax, only available in Europe. Accessories tracked down the part thru the USA distributor and got then seat ordered in from Spain, about 2 week wait and I still paid less than retail with no shipping costs. Good shop all around, I’ll keep using them for service for years to come.

I had a really good experience here buying helmets. They were 50% of all bell on Black Friday. The rest of the store was kind of out of stock in terms of gear. Shelves are half bare and things like that. I didn’t like how you have to check out with two people each time. Shaun is a really cool guy. Today went and no on could seem to help us move my bell a size up from xs to s. Workers were like oh I don’t specialize in helmets” lol. Then we got Kyle. He said he couldn’t exchange it for the same he couldn’t order more… Then my boyfriend walked over and found the exact thing we were looking for. Kyle didn’t even apologize and was way too lazy to look for the right size. All and all don’t expect anything special from this place but if they have a sale they are OK.

I tried but couldn’t buy a used Can-​am Spyder from these guys. Went to the store and a salesman showed us a used Spyder we had found on Cycletrader. Battery was dead. He said if I wanted to test drive he could arrange if I gave a deposit. We said we would think about it. I called back to arrange a test drive and was told by another salesman the first salesman had been laid off. He then told me that since I only had my MC3 endorsement one month I couldn’t test drive the trike. After I told him they had to be idiots to think someone would buy a bike without a test drive, he took my name and told me he would call back. Never did. These guys couldn’t track a bleeding elephant through three feet of snow they are so inept. I bought the same make, model, color, with lots of accessories a week later from a private seller. Same year and cheaper. Use the dealership in Woodbridge.

They have lied and ripped off me and most of the people and friends I have talked to.
They would not allow me to get a refund on a new jacket that was defective even with all the proper paperwork and procedures done by me. They just lied and strung me along.
A friend payed them for maintenance plan. I road his moto and could not believe how bad the clutch operation was. Coleman just stole his and my $ is how we see it.
Iast weekend another friend told me Coleman were crooks and liars also.
Of all the many, many people I have interacted with I can think of only one that likes them and he was sponsored by them.
STAY AWAY FROM COLEMAN POWERSPORTS IN FALLS CHURCH.

The worst place on the planet to get your motorbike fixed, I brought mine in to get fixed and not only did it take weeks but it was worse off when I got it back.

When I had read all of the negative reviews here, I was anxious, Coleman is very nearby my house, and I needed a new tire.
The service counter was quick and courteous, the parts counter seemed knowledgeable about my options, and didn’t pressure me into any particular tire selection, and the service was done in relatively short time (I was a walk-​in).
The labor cost was $ 95 to change the tire, which does seem a little high, but I’m not sure what the standard charge is, and my rear tire is difficult to access. Tire price seemed reasonable, but I honestly didn’t shop around for prices, as I don’t have the capability to mount and balance myself.
Overall, I was happy with Coleman Powersports, and I’d go back.

This rating is for Melissa. The second part of order arrived-​my helmet– and she let us know right away. Her recommendation was to wear it for at least 30 minutes to ensure it was comfortable. She sure recommended the right one. While I wore it I wanted to check out protective clothes and check sizes. Melissa is great at selecting sizes and providing product comparisons. Then she installed the intercom system in both our helmets. She explained how to use it and we tested to ensure it worked. She also showed me how to remove and replace the shield and sun shield. Melissa is thorough, patient, and a pleasure to work with. She even helped me carry my items to the cashier and then out to my car. Also, when I was researching jackets I sent her an email asking about them. She responded with the pros and cons for each one relative to the needs I expressed. Melissa is our ‘go to gal’ for motorcycle accessories and clothing. Thank you Melissa!!!

Very nice staff. Really knowledgeable and helpful. Bought some gear for our atv trip. Would def. recommend this store. Lots of selection.

I was a terrible experience from beginning to end. I bought a scooter on this terrible store last year. It was a terrible experience but (UNFORTUNATELY) I ended up buying the scooter. Today I stopped by the store in order to see if they would buy my scooter back. I called first and the person was not very nice but he said they would buy the scooter, but in order to appraise I would need to stop by the store (this part is understandable). When I got there, they changed the speech without even see my scooter. I explained the situation to the Manager (Greg Keoho) who couldn’t care less and have a decent conversation. He doesn’t give a s*** about customer service. The worst place to buy a bike or to have business with. Drive a few more miles and go to a better place.

I bought a Yamaha 125cc last year because I love dirt bikes and I have a 4 year old son that I want to grow up loving motorcycles. I really didn’t know where to go, so was passing Coleman and stopped in. They gave me a huge selection, great service and pricing, and even brought it home with me that day. It’s been my sons favorite treat since «Riding the Yamaha with dad» I just got a Happy Birthday to my purchase in the mail. I recieve service offers every season… these guys just don’t sell motorcycles, they sell service, and care. I’m 100% glad I didn’t go to Craig’s list to save a few bucks. I’ll be buying my son a starter bike in a few years and it will definitely be from Coleman. If looking for a motorcycle, do yourself a favor and stop in, I’m a very happy customer.

What started out as a few pleasant shopping experiences, turned bad quickly. I am now THRILLED that I did not ultimately purchase a BIKE from this location. As I sought answers for parts etc., I received two completely different answers from sales associates leaving me to trust none of them. The service is horrible and the advice is worse. Save yourself time and money and go elsewhere. Also to note: if you are active duty military on orders, do not expect understanding or support. When that occurs, you’re written off in my book.

Most of my experience is with Coleman’s accessories department. I have been going to Coleman for all of my safety gear for both the street and the track for several years, and I consistently choose them over online retailers. Coleman will price match and sometimes beat online prices, but more importantly I get to try everything on and even wear it around the shop for a while to make sure the fit is perfect. Over the past year Coleman has begun to carry an increased amount of gear, to include RS Taichi, Dainese, Alpinestars, RevIt!, and even some Roland Sands Design stuff for the hipster/​ballers out there. I always trust Melissa to shoot straight about a product and recommend products that fit my riding style. I just bought an RS Taichi race suit from Coleman. They measured me for the suit and called to order the perfect fit, and I got exactly what I wanted and needed. I prefer to support my local businesses, and since Coleman now carries even more accessories, I find myself using them more frequently. I hope they continue to expand their accessories department and carry a variety of brands and gear.

Service Department SUCK !!! I paid over $ 5,000 Bucks for Trans Job, and They had my Bike for 4 months, and i didn’t make it off the parking Lot, had Make A U turn, My Bike was not Right at all

Save yourself the hassle and drive a few more miles to avoid this place.
Literally the worst, nevermind that’s not fair, the only dealer I’ve ever been to where customer service is not a thing. They can’t even fake it to make a sale, you’re not worth their time, and they aren’t worth my business.

I went in to ask about a repair for my bike, and the mechanic didn’t even look at me when I walked up to the counter. I was the only customer in the shop and yet I had to clear my throat to get his attention.
I asked how long it would take to get an estimate done, and he told me right off the bat that it’d be $ 150 to even look at the bike. The entire time he was speaking it looked like he was inwardly rolling his eyes at me. I asked him a few more questions but I could tell he had written me off as not worth his time at that point.
While the rest of the store seems friendly and well equipped, I’d avoid the service department if they’re going to treat potential customers with that level of disrespect.

Simply awesome. Buying a vehicle is so often a horrible process, but at Coleman it was as good as it’s possible to be.
I went into Coleman cold last week because I was thinking of looking a new WR250R or CBR300R. They don’t list their current inventory online (very clever, Coleman…) so I decided to go check it out in person. I was helped by Ty. They didn’t have either of the bikes I was looking for, unfortunately (although they do have a very large inventory), but Ty was very helpful nonetheless, showing me a few similar models and looking up specs and maintenance intervals so I could make an honest comparison. In the end, I decided I wasn’t interested in any of the comparables. Ty offered to either find one or order one for me, but I wasn’t committed at this point so I told him I’d think about it. Before I left, though, I decided to meander over to the Ducati area just to ogle a little bit… where I found and promptly fell in love with the Hypermotard. I still wasn’t committed though, and Ty didn’t pressure me in the slightest, so I went home and thought about it.
It didn’t take a lot of thought. I applied for financing online that night. Ty promptly called me the next morning and gave me all the details. We exchanged calls a few more times that day and I ended up going back that afternoon to buy the Hypermotard. Ty was totally awesome throughout the process and always made me feel at ease, not all salesman-​y like you can get sometimes. He’s just a genuinely nice dude. We easily came to terms on the bike and finance with no four square or games or anything like that, which was very nice. I ended up paying a bit less than MSRP out the door — can’t complain!
I also bought a bunch of new gear here. Melissa, the gear person, was great and very helpful, and showed me all kinds of gear without just pointing me to the most expensive stuff. She showed me the helmet models that were best for my funny shaped head (long and narrow), suggested various types of riding pants, and walked me through the various options for luggage for my new bike. She really knows her stuff! Coleman has a huge selection of gear covering most major brands, and will order what they don’t have in stock if you want.
Bernard, the finance manager, was also very good. A lot of times finance managers come across as greasy and salesman-​y (or throw papers at you when you elect not to buy from them — looking at you, BMW of Sterling), but not Bernard. He put me at ease, didn’t try to excessively push a bunch of add-​ons, and had me in, out, and on the road in a little over an hour. Nice!
I’ve bought a lot of vehicles in my life, but Coleman was the best experience I’ve ever had doing so. They made the normally arduous and frustrating process a total breeze. Ty, Bernard, and Melissa are simply awesome. I can’t recommend them more!

Melissa in the accessory department is very nice and helpful. If you need riding gear, I recommend going here. Their prices may not always be in line with online prices, but the help and guidance is very nice to have.
When I purchased my first motorcycle helmet, she pointed me to a budget-​friendly, quality, safe helmet choice instead of going right for Shoei or Aria. She also recommended comfortable riding gloves. Months later, I returned to purchase a motorcycle cover. The fit guide on the box wasn’t exactly clear, so I asked for her guidance. She told me the size, I took it home fits perfectly.

At this point, I’ve been a somewhat long-​term customer of Coleman’s and have now interacted with parts, service and accessories.
I’ve always been a fan of the parts department, but became very familiar with the service department after some jerk shoved my bike over and smashed up the side. Danny in service went above and beyond my expectations — was very nice to deal with and really stayed on top of everything throughout the process. They went out of their way to work with my insurance company to correct a mistake (that really wasn’t their fault) on my repair and kept me well informed at every step of the way.
This also gave me time to revisit the accessories department between service visits and it’s been a huge improvement up there as well. The staff up there is much more professional then before and the brash and cocky element seems to be gone completely. Selection is better, prices are comparable to just about anything you can find online and there’s not one single drip of «attitude» from the people working.
The only thing I haven’t done is purchased a bike from coleman, but every other department has been great to work with.