FedEx Office Print & Ship Center

Awesome store! I had to ship my $ 1500 bike home, and they helped me disassemble it and wrapped it very thoroughly before putting it in the box. Had a nice conversation with the manager concerning the struggling ecosystem of Lake Erie while the bike was being wrapped.

See Moe, he is great! I have needed to ship a couple of awkwardly large items recently. Moe was patient in answering my questions and went above and beyond in trying to construct me a box that would fit my item.

I am pretty clueless around office equipment, so this place fulfills a purpose. Friendly staff, knowledgeable and they seem to go the extra mile with customer service. Whether it comes from printing to faxing as well as designing invitations, the staff has been very helpful. I frequent this location and have received consistent excellent service. I took one star off because sometimes their equipment may be out of service.

Needed assistance with cutting a large amount of paper, and the friendly representative was right there to help! I have always had a pleasant experience in this particular store. From printing to mailing, this place is convenient. So glad it’s so close to home!

Stephanie the girl who works there on Saturdays is extremely Rude, Crude and Disrespectful. She has no manners or customer services skills. I went in there to print out some floor plan, and she was rolling her eyes as I gave her the measurements, and acting like she was doing me a favor to print it out. I asked her to see what she printed out before she rolled up the paper, and she responded in nasty tone «Of course its right, its the measurement you said you want, so why do you have to see it». Long story short I told her I will complain to a manager and she told me that she does not care and even gave me her name to give to the manager. Then she got another customer involve in the issue. She is a teenage girl that needed some customer service training before they hired her. If she worked at my place of business I would fire her in a heart beat for being so Disrespectful and Rude to a client. I am assuming she does not care what the manager thinks either, since she expressed her lack of care if he finds out about it. Paying customers like me don’t pay money to get a nasty Ghetto experience of the sort.

I hate this place. I went in about two years ago and had the worst experience. The staff was extremely unhelpful and acted like I was bothering them with my questions. How dare I go into a business that provides a service and ask for assistance. It took me about an hour to do something that should have taken me ten minutes to do. It was late so there was no other customers in the store. They just couldn’t be bothered. So I take full responsibility for going back this past week. I didn’t think it was possible to have an even more exasperating experience. This place is the worst. Go to Staples and make your copies and go to UPS. I enjoy going to the post office over this place. So if you want to be exasperated, not helped, over charged and given a terrible attitude this is your business.

I had a wonderful experience here and was very happy with the help Tonisha gave me. She has an artistic eye and paid attention to detail for my project. Thanks!

Terrifyingly incompetent and unhelpful staff. It’s like they’re doing you a favor if you get to actually ship something.

Eh not the greatest place. Went in to have a printout, and the assistant manager (josh) needs to lose the attitude. He’s definitely not a pleasant person at all. I’ve been here before also, and none of the staff is really that helpful.

Prepare to be mistreated. It’s a flashback to the boom years where jobs were easy to come by.

I had a great experience here recently. The associate helped me pack my box, showed me how to make copies and was incredibly accommodating and friendly every step of the way. Will return here for any further shipping needs as they have made it a painless process.

Josh (the Assistant Manager) has a terrible work ethic and is one of those people that will never lift a finger to help if it’s not in his job description.
I spend about 600+ dollars per week on FedEx shipments and just from dealing with this guy 1 time is seriously making me consider using another carrier.
1 star for his condescending attitude and laziness is too many.

The somewhat helpful, somewhat friendly, but completely condescending staff will project their self-​loathing on you without a doubt. Sorry you make copies for a living guys! They’re friendly if you’re an attractive woman, but good luck if you’re not.

Just had an awesome experience and had wonderful help from Grant! Asked for help and the cheapest way to send some a document and he did the math & crunched the numbers & saved me over $ 40.00! Woop woop, thanks Grant!

A great place if you want to do printing, but with a huge line on the one counter that can do shipping, this place is kinda terrible as a shipping center

In a pinch, places like this are a godsend. Very helpful staff and although it is expensive, you get what you need quickly and the way you want it. I once had some manuals bound in about an hour. That’s copying and binding. What a life saver! This time I used their computers in the back to convert a printed document to a pdf and then emailed it to myself. Have to be quick since I think it’s about 80 cents per minute on those computers back there.

The folks here were great. Although they could be a little slow, they were really trying their best to help me out. I made a poster and some prints for a school presentation when my home computer died. The poster looked really professional. The only minor note is that they told me to check the poster before I left and I was too lay too. At school, I noticed that the back of one of the corners was a little dented. However, that could have totally been me tossing it in the trunk. I’ll definitely do business with them again!

This was the most god-​awful experience ever.
I was shipping nine boxes from VA to California for a recent move. The shipping clerk took ten minutes to acknowledge my presence — despite the fact that you couldn’t miss me with all of the boxes.
So then what? He takes 2.5 hours to scan and enter all of the tracking numbers … for NINE boxes. During this time, at least 12 other customers walked out of the store.
To top it off — I scheduled home appointment delivery for these boxes so they’d be delivered at a specified time to my place in CA. Well, that didn’t happen. Instead, they tell me that I need to drive 20 miles to the nearest distribution facility to pick up the boxes. And despite the fact that service failures (I think that this counts?) are subject to a money-​back guarantee, I just received my credit card statement today — riddled with charges.
I realize this post is about a bad overall FedEx experience, but it started at this store. How hideous the experience was.

At a snail’s-pace slow! Each time I enter no one is at the customer service center and it’s like they are avoiding making eye contact with me. The same people are always there, which makes me think they work too hard and hate their job. They ooze miserable. I asked to have a sign made and they advised me to make a digital version or it would be $ 50 to send it to a design crew, which would also take longer. When I had the file ready to print, I sent it through email and never received confirmation that it was ready for pickup. Eventually, I had to call three days later and be placed on hold for 5 minutes while they searched for my name twice. The only perk was that the 11×23″ sign was what I wanted and it was only $ 16!