Henry’s Wrecker Service

Overcharged me $ 500 for a service that other companies don’t charge more than $ 200.

Professionalism — it’s very simple. Any business worth their salt should follow a level of professionalism. None is to be found here. From unethical and predatory towing practices, questionable policies, and overall incompetence — the reviews speak true to this place.

It’s very difficult for me to leave such a high review for a towing company, a notoriously difficult industry to work with. However, I have to say, the service I received warrants it. Without going into too much detail, I was caught in quite a catch-​22 with my burned vehicle and was at the mercy of Henry’s Wreckers. However, luckily J. and owner/​manager (?) M. were very helpful and concerned with helping me deal and understand my situation as opposed to just trying to take advantage of it. Very grateful for their help and assistance. Thanks again.

I am surprised by some of the bad reviews Henry’s received. I have had to use them twice in the last nine months and I will use them again if the occasion presents itself. Both times they arrived within 15 minutes. Both times I found the technician to be friendly, competent and knowledgeable. On one occasion, I was able to ride with the technician to a tire store. I had an uneasy feeling about the tire salesperson who tried to sell me a set of tires before even seeing my car. I asked the technician to wait because he might have to take me and my car to another tire store; he did so patiently. I should also mention the truck was clean and comfortable as were my white slacks when I got out. Henry’s is one of my contacts.

Always a pleasure working with the guys at Henry’s. The staff is extremely helpful and responsive and never leave you on hold for too long while contacting drivers, arranging tows, etc. If you’re a fleet manager I highly recommend setting up an account with them for obvious reasons. If you’re a frequent customer (which would be unfortunate, but regardless…) they always cut you great deals on what would normally be incredibly expensive tows. I’ve had experience personal vehicle tows as well as business-​related service (buses) and have always been happy with the experience. Gary Kauffman, the heavy wrecker manager, is an absolute gem to work with. He once had to get up in the middle of the night and come all the way from his house (!) to help us out with a bus tow. As it turns out, as soon as he dropped that bus we needed yet another tow, and he was generous enough to help us with it. Best of all, at the end of the night he STILL cut us a break on the tow bills due to us being regular customers. Tow companies in general are going to get bad reviews given the nature of their job. However, these guys deserve the solid review. Keep up the good work!

If you have not seen men with pistols on display in their jeans, please visit Henry’s Wrecker Service. Their employees will make your wish true.
The worst ever office set-​up with miserable customer service. They towed my car from a place that has no sign-​boards (No fire lane, No parking sign. what so ever). However, I was lucky that my new car had no bruises or dents like other reviewers.

Dumbest employees work here. I had to pay $ 311 for a one day tow and once I made the payment my car could not be driven out of their place because all of the cars are placed in the way a two year old would have it done. To top it off an employee named Aaron wanted me to back up my 57,000 car in about 10ft of space and when I asked him to simply move his car he decided to give me attitude about it, when that is his job. Just a horrible place with horrible employees, good luck for anyone that goes here.

Horrendous customer service. I was in an accident, and the tow truck showed up timely, but the driver didn’t have a business card. When I arrived at the tow yard, there was a line of customers, no one had assisted. The place was very messy, and it was hard to get in and out. I understand most people aren’t very pleasant when they’re dealing with a towed vehicle. But a smile, and checking in with the customers would go a long way.

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R-​U-​D-​E Operator!!! My car died in the middle of a very busy road and so you can imagine how stressed a person can be. I called this place and the operator was so rude in her tone of voice, telling me that they are booked and cannot come to my area. She then hangs up abruptly. WTF?! OK, fine if you can’t because you are booked but being rude to a customer who simply asked if you can help is so unwarranted. I hope she never gets stranded and someone tells her coldly that she is sh#t out of luck. This woman probably hates her life and one of those people who will keep walking with blinded eyes when others are in trouble. I will never do business with this place.

Henry Wreckage Co. must has some serious people backing them. They should have gone out of business a long time ago with their dirty, scandalous, and unprofessional practices.
I had a medical issue where I could no longer drive. Fairfax County Police — called Henry Wreckage Tow Company to impound my vehicle. Apparently, they have a contract with the city.
I saw the flat-​bed truck placing my car on their truck before being taken away. After 4 days later I picked up my car from their impound lot, off of Leesburg Pike & Baron Cameron.
There was a huge hole in the front fender on the drivers side, where they had apparently hooked it up wrong.
Another money scheme they would not let anyone from my family pick it up without a hassle of bulls_​_​! You would think that was the worse of it; Nope — they tried to put a lien on my vehicle.
Now they are ducking my insurance company. They need to be got and put out of business.

After being put on hold for over 10 minutes, I finally got to speak with an incredibly rude representative who told me I was all wrong, that my insurance company was wrong, that they could do nothing, and that I couldn’t speak to a manager. It was just about the rudest exchange with a company I have ever had.

Funny how my other review got deleted unknowingly. Well, I’ll let it be known one more time: THESE GUYS ARE CROOKS. Like the other Unilocaler said, they also filed for a lien on my car in less than week.
Due to the circumstances and repulsively outrageous fees they slapped me with, I asked if I could just sign my title over to them and let them take ownership of my car because I didn’t have the money to retrieve nor fix it. But nope, the guy at the front desk said I had to «pay the fees before you sign over the title». Which makes no sense, why would I pay anyone to take my car!!! Isn’t taking my car just enough as is?
Anyway, plan B. I had a mechanic with a tow truck ready to buy my lemon of a car right out of the lot. However, my alternator was dead and the front desk jerk wouldn’t allow any other tow truck enter the lot besides the company’s. Fortunately another employee helped tow my car out, which is the only nice thing I can say in this review. Thanks, towing dude.

The only reason you get involved with Henry’s is if you’ve been taken advantage by Henry’s. I feel sorry for anyone who has to do business with them. They absolutely rip you off and there are no options on the table because they have pre-​negotiated with your property management to do as they will. They will also tow cars even when there are a plethora of free spots available. Worst thing about this, people on boards still allow companies like this to provide them a service that takes advantage of others.
Bad news. Beware of these bottom feeders.
Oh and their office is loaded with cigarette smoke — good luck with that one.

The worst! Rude. Unprofessional. Scummy. My car was towed after a minor accident. I went to pick it up the same day. Cash only, but they couldn’t/wouldn’t make change. The toothless hag behind the counter was almost giddy that I had to walk down the street to get the exact amount. The staff sitting with her seemed to use the F bomb almost as much as the word «ain’t». What a joke.

My friend had a car that was impounded by another towing service in Arlington. The only place we could find to store it was located in DC. The lot where it was located would not tow into DC, and recommended that I call Henry’s. They were extremely polite on the phone and very helpful. Much nicer than the other place that I had been dealing with for weeks, who were usually rude and at one point yelled at me so much for trying to reach the person they told me to speak to that I was visibly shaken for a half hour.
When I needed to finally move the car out from the impound lot, Henry’s was flexible about the time, clear about the price, and very helpful. They showed up in Arlington for the 8pm appointment, brought a flatbed, used a cable and 4 ties to secure the car. The garage we took it to was a private home in a DC alley. The streets were extremely narrow and had cars parked on both sides. The driver was extremely nice, and very patient navigating down the streets and the alley. The car wouldnt start, and he even helped us maneuver it into the garage, which took quite a bit of time. I was really impressed by everyone at this company. If I needed towing help again, I would not hesitate to call them.

My car had a mechanical problem which left me stranded on the side of the highway. An official auxiliary vehicle from the state of Virginia showed up and helped me by setting some flares on the floor (since it was night time) and offered me to call a towing service for me. I thank the guy and asked him to do that for me – BIG MISTAKE!!! The company they called, Henry’s, has an agreement with the state of VA and THEIR PRICES ARE A RIP-​OFF. They charged me $ 175 to tow my car for about three miles.
The driver of the towing car, though, was very nice and honest with me. He did mention the price beforehand, so that I could decide whether I wanted the service or not. Needless to say, I had to accept the ridiculous price (which is not his fault, but Henry’s as a company), since it was already close to 10pm and my vehicle was disabled in the middle of the road.
So, if you ever have a broken vehicle, an official vehicle approaches and they offer you to call a Towing company for you, SAY NO!!. Call someone or google a regular towing company and call them yourself (plus, ask the price in advance of course). My towing ride shouldn’t have cost more than 70 bucks, but instead I payed $ 175.

The only reason they got two stars was because the lady at front desk was pleasant.
Car was impounded, these people have prices I NEVER heard off! Total ripoffs!
When I want to pick up my car we walked around for about 15min because they didn’t know where to find it!
Finally we found && when we got in our car I notice baby bottles etc. (my son is 13yrs old) huh??? I’m short and my sit was adjusted way back! I know these people was driving my car!!!
Nobody likes impound places anyway, but these people is the pure Reason for that! Beware!

How could I love such a sketchy place that no one really wants to go to?
A teenager at the mall on her cell phone totaled my car, and Cody from HWS took real good care of the car. The person working the front desk was super down to earth and awesome :-). He worked with the insurance company, so everything was square. Since it’s a towing company I don’t want to see them in the future. But just in case I need a tow, I would want them there for me.
Honest chaps too. I left money in my car but I guess seeing how it was bedazzled with hello kitty gear everything was still in tact when I went to fetch my stuff. Their parking lot is pretty much glorified gravel, so ladies, try not to wear heels if you need to go here.

I called the Falls Church location by accident the first time, because the number was listed under the Manassas and Alexandria location. Same bitch picked up the phone both times and was the most unfriendly person i’ve ever had to deal with over the phone. NO THANK YOU.
The dispatcher I was finally forwarded to was very friendly, however, at a 95 dollar hookup fee and $ 5/​mile… no thanks.