Sears

2 stars because the salesperson in the store was professional and helpful to us when buying a new stove.
0 stars for the delivery — so average of 1 star. After we purchased the stove in store, we were told that Sears would contact us with a delivery window. We scheduled the delivery for a Tuesday morning, and my husband took the morning off of work to be home. They never showed up. We called, they profusely apologized, and re-​scheduled for 2 days later, and my husband again took the afternoon off. They never showed up again. We rescheduled a third time, and that time we were sure to call first thing the morning of the scheduled delivery to confirm, only to be told that they had no record of our delivery even being scheduled. I was livid, but the customer service rep told me it wasn’t their fault because they use a third-​party contractor for deliveries. Ok fine, but when I asked who is responsible for scheduling the delivery, she said it was Sears, and admitted that the person who I spoke with initially to schedule the delivery must not have saved it in the system. So, it is Sears’ fault!
We rescheduled a FOURTH time, on the following Saturday, and they showed up, but the stove was dented on the front panel! I told the delivery guys to leave it on the truck and called customer service while I was standing there, and the rep on the line tried to talk me into taking the dented stove! Um no, I was not about to pay for a defective item that had taken us weeks to get, let alone one that is dented on the front and would clearly show! They returned it, we waited 2 weeks (this whole time we haven’t had a working stove) for the delivery of the non-​defective stove, and once again they never showed up.
I cancelled the order and went with Home Depot, who delivered our stove on time, the first time. Sears’ customer service is horrific.

They don’t answer their telephones for customer questions! I’ve called several times. I guess they don’t want my money.

Our air conditioner died on a steamy hot day. We called Sears and the nice lady said someone would be there tomorrow early in the morning. Great! We waited and waited and finally the guy showed up mid afternoon. That’s not my complaint, however. By the time he arrived, I’d ascertained the problem was either the fan motor or the capacitor (Google). He opened up the unit, glanced down and said it was the capacitor. He said labor would be $ 299! (The capacitor itself was another $ 100.) All that is involved is four screws and plugging in four wires. Given the heat and humidity, I felt like it was extortion. It was. I argued to no avail. He wouldn’t do the job until I signed a paper saying I would pay. THE REPAIR TOOK FOUR MINUTES. Here’s my complaint: Let’s say the trip over took 16 minutes; that works out to about $ 900/​hour for a routine job. Needless to say, I’m never using Sears again.

I’ve come to the conclusion that the Zombie Apocalypse has started, and it has started at the Seven Corners Sears location. I have been trying to call the store with a question, and no one answers the phones. I have called several departments, just because after awhile, I was wondering whether anyone was alive in there. No one picks up the phones — they ring and ring and ring. Thus, the logical conclusion is that zombies have taken over and have taken all the employees.
I called the main Sears number — the corporate help line — and they simply wanted to send me back to the Seven Corners phone line. Thanks for that.
On the bright side, when I have visited in real life, there are not a lot of people actually in that store, so if they can keep the invasion contained, we can minimize the number of people affected.

The customer service is terrible, too many mistakes just in one purchase. We ordered something online and they sent us the wrong item. It took 2 weeks to return it and get the right one, because nobody answered our phone.

Today I went to pick up a bathing suit and a cover-​up I ordered online. They have a kiosk where you can swipe your card and they bring out the package, so I didn’t print off my receipt. I went ahead and tried them on in-​store and decided to return the bathing suit. At the register they told me that they had no record of my purchase and questioned if I was trying to return an item I’d gotten from another store, to which I replied that I had picked it up downstairs less than 15 minutes earlier. After about 10 minutes of them fiddling around I suggested that they have call «merchandise pick-​up» to verify the items I’d gotten. Luckily 2 guys came up and were able to (EVENTUALLY) help me. The whole debacle took over 30 minutes. Moral of the story, don’t order online and have it shipped to the store. Not even sure how it’s still in business?

Looking at the architecture of the building, you wouldn’t think it was a Sears. It looks as though it was once a business building or library. The parking lot is huge and never fills up; in fact, it looks like a Toyota dealership uses some of that space to store its overflow cars. It’s borderline creepy if you park on the lower level outside of merch pick up.
The store is much smaller inside than it appears from outside. The prices aren’t terrible, though selection is small. My husband and I visit here when there is an item that Sears exclusively carries, but for general browsing and shopping spree activities, I’ll go elsewhere.

we’ve been shopping for a mattress online and went to websites for macy’s, sleepy’s, and ikea. we then stopped in macy’s. not bad.
then we went to sears in falls church. the largest selection of all the above, and we had a GREAT sales associate helping us. Roxy was very patient with us, answered all our questions (she knows her stuff), and there was no high-​pressure sales pitch.
once we settled on what we wanted, I did a quick online search to compare prices while we were in Sears. I could not find a lower price anywhere (except maybe craig’s list; I wouldn’t buy a mattress on craig’s list…). The Sears price was lower than anyone else.
Roxy then helped us with the checkout process, gave us some tips on how to get the best performance from our mattress, and set up delivery times, etc.
I would highly recommend Sears if you are looking for a new mattress and I would DEFINITELY recommend calling ahead to see if Roxy is at the store when you plan to stop in.

Bought a refrigerator. Had issues. Worst service ever received. On my fifth service call. Yesterday it lasted two hours. Still broken and now leaked water onto my floor. No ice maker or water line. Horrible, horrible service calls.

No employees in sight. Display products are mislabeled and broken. It’s a nice non-​mall location that’s been in the neighborhood forever, wish it was better maintained.

TERRIBLE!!! I ordered my washer dryer from Sears in the store. The store experience was fine but the delivery experience was horrible and could not have been worse. While they did deliver the washer dryer they did not install it or deliver the installation parts that I had paid for. I called to complain and they came back a second time and again they did not install it. I have been on the phone with them every day for a week trying to get my money back with no success. Every person I talk to you on the phone has no idea what is going on. While Sears does have great prices that experience that comes with it is just not worth it. Their delivery people are incompetent and so are the people in customer service. I will never shop there again.

I want to share with you why I will never shop at Sears or Kmart again.
My nightmare experience began when I placed an order for 14 white sheer curtains on the Kmart web site.
I placed the order and received an email confirmation and my credit card was charged.
A few hours later I received another email saying that my order was canceled.
I called support to see what the issue was and the lady told me it was an error and that she would re-​place my order. She also said she would give me a 10% discount.
I received another email confirmation, this time from Sears and my card was charged again. There was no 10% discount as offered.
When the sheers arrived they were not white, they were ivory.
I was told that I would have to return the ivory sheers and place a new order for the white sheers I originally ordered.
I re-​ordered the white sheers and my credit card was charged AGAIN, now for the 3^rd time.
I was assured that the easiest way to get my money back for the ivory sheers was to take them to the Sears store with a copy of the email receipt.
When I took them to the Sears store, I spoke with 4 people and waited for over an hour. Finally I was told that they could not process the return.
I had to call back again and ask for a return label. It has now been about three weeks since this rotten situation started and I still have not gotten my refund for the wrong curtains.
The reason I ordered these curtains online was to make the buying process easier and to avoid a trip to the store.
The incompetence I have experiences has been insane and I will never shop Sears, Kmart or the online stores for either again.

If I could give it a ZERO, I would. This review is for an order I placed online that was to be serviced through this location. Ordered a washer and dryer to be delivered TOGETHER. For some reason, a Sears associate cancelled my washer. I realized this the very next day when I received and email noting this action had been taken and called to have them put it back on the order. Was assured at that time that it would still be delivered with the dryer on the promised delivery date. Well, trust but verify so I called back and it was again confirmed that they would be delivered together. Called the night before and was told yet again that they would be delivered together the next day.
Well, the delivery guy calls me and tells me he’s here with my dryer. What about the washer? He doesn’t have it. Call Sears customer service and they ask me if I cancelled the washer at some point and I explain that no it was one of their associates and that I had been told THREE TIMES that it was still going to be delivered together. Well so sorry they say, we can only deliver the dryer today. I went through the roof. Then it took two calls just to cancel the whole thing and request a refund.
So now I’m ordering from Lowes which I should have done in the first place.
Sears, your customer service stinks and your associates are poorly trained. I will not be coming back and advise everyone else to steer clear.

I purchased a new garage door with complete installation recently and had many good experiences and one not to great.
First the not to great: I initially called and had a guy come out (Melvin) who was suppose to give me a price quote. He was pulling numbers out of no where and then tried to lock me in by saying if I’d place the order that day he would take off $ 100. It seems very strange.
Great experiences: I later called back the next day because I saw that Sears was having a garage door sale and was curious if my price quote would be effected. Unfortunately they had to send someone else out to quote me again but it was worth it. A different guy came out and gave me a legit quote and even showed me samples.
I was very impressed and satisfied with the price quote of around $ 1,600 for everything which included a new belt driven motor. GREAT PRICE! They came out the next day and complete the install within two hours. The install technicians were very polite, courteous and knew exactly what they were doing.
I highly recommend Sears for your garage needs.

Simply the worst for any big box appliance. May God help you if you have any issues with appliances you might have bought here. Customer service is nonexistent after-​the-​fact. I never thought extended warranties were a scam until I bought theirs. Their installers have no idea what they’re doing and their customer service process exists to confuse you rather than help you. I suspect Sears is going out of business which explains their shortsightedness. In the end, you’re best off going to another big box store that thanks about retaining its customers through good and bad and over the long-​term.

This review is for their home repair service — STEER CLEAR!
After making an appointment for 8 – 12 pm today, they did not show up until 2pm and did not let me know until I called at 11:30 to say, oh we’re running late. An automatic phone call at 1:15 said we’re running behind (how does that help after the fact?)
The only things offered to me on the phone to make up for the lost time was a 10% coupon (which can be found right on the website) and an offer to cancel the appointment after the fact. At this point its 12:15 and my day is wasted so I waited, BIG MISTAKE.
So the guy shows up and says, oh, I didn’t get your work order until 11:30 — really? So this gets even more sketchy. Then the repairman asks for payment before even making the estimate on the stovetop I needed to replace. He said he couldn’t get a signal from my home and so I would need to go with him outside to his van to settle the cost and then get my estimate — outside?! He calls me back on my cell phone — I had asked him to take care of transactions in the lobby because I didn’t feel comfortable waiting by a van on the street curb, and he calls me and says I don’t have time for you to make a decision on your stovetop — he offered one option to replace, (umm, options would have been nice-​who did SEARS hire?) and I said let me think it over for 5 minutes. He said he didn’t have time for me to make a decision and left. Complete Jerk!
Poor Sears — I remember when they were «the» place for home goods and repair. I would completely avoid the home repair service.

The department store looks like it has seen better days, but still carries all the products you desire. The staff at this Sears location was friendly and quickly assisted me to find the tire gauge that I was looking for. I’m not sure what I would have done without them because my car’s electronic system was blinking all day asking me to adjust the tire pressure. Prior to remembering that Sears has a car maintenance section, I continued reviewing google maps religiously and could not find any dedicated auto store in the nearby area. I’ll be forever grateful to Sears for having the product I needed that got me to try out my new car maintenance skills for the first time!

Ground Control to Major Tom
Your circuit’s dead, there’s something wrong
Can you hear me, Major Tom?
Can you hear me, Major Tom?
Can you hear me, Major Tom?
Can you hear…
–David Bowie Major Tom 1969
S-​orry
E-​veryone
A-​lready
R-​e-​routed their
S-​hopping
Poor Sears, poor, poor Sears. Sears was a slice of Americana. Since 1893, little kids used the catalogue as a reference book for XMAS toys, mothers scoured for the latest fashions, rural men used it for toilet paper (hopefully after ordering some long johns) and teenagers, well, they weren’t necessarily shopping for Craftsman Tools when leafing through the clothing section. Complacency kills, time marches on and this is a time capsule in distress.
Okay, Craftmans tools and Kenmore are currently among Consumer Reports’ favs, but the household name of the mothership, Sears, is fading fast. Enter Seven Corners Sears location circa 1978: washers, dryers, vacuums, tools and practical economical clothing options. Enter same store 2013: washers, dryers, vacuums, tools and practical economical clothing options.
Gosh, even CVS is more advanced. While the products have evolved, the layout and concept of the store has yet to follow suit.
Joke:
What would you get if you crossed Sears with a little Queer Eye?
Answer: Target.
Target is a little more stylishly economical while they wrangle familiar designers like Mossimo, Converse, Isaac Mizrahi, Michael Graves and Phillpe Stark. Can Sears spell fabulous? No.
I’d like Sears to make a comeback but I won’t be betting on this horse anytime soon. Heck, even K-​Mart is working on upgrading its image with suggestive commercials. («I shipped my pants!» –funny commercial) While a little retro is always cute, a store that has not budged for multiple decades is bankrupt.
Wake up, Sears.

I’ve been going here for years because it’s close by and I’m generally possessed with some inkling that this place is going to be the happy «everything box» where I can get drill bits, socks and assorted errata all in one trip. Every single time, I’m disappointed, although recently more so. It’s always one little thing that ruins things for me– I’ll go in with a scroll saw blade and its part number, and they will attempt to sell me a jigsaw blade.
Or I’ll try to buy a replacement garage door opener remote and they’ll try to sell me a universal remote that isn’t compatible with my opener– which, I should add, I found out when I got home and then had to slog through the unenviable returns process with employees who apparently did not know how the returns process worked.
Or I’ll spend half an hour waiting in the empty product pickup dungeon, staring at the «order process status» screen with only my name on it for someone to figure out how to pull *a battery* out of the stockroom and give it to me.
Or I’ll spend ten minutes in the desolate and deserted shoe department with my girlfriend waiting for someone who’s been paged three times to come by and help us find a pair of women’s work boots that the website claimed were in-​stock at this store. I think you can figure out how that went: no women’s work boots from any brand in any size on the floor, no shoe department people and nothing but Sears employees standing around talking to each other behind the jewelry counter.
This crappy service is entirely consistent no matter the day of the week, the time of day or even the year– the people who work at this Sears have displayed an unerring and unwavering commitment to let nothing get in the way of their relaxation and loafing around, and it’s a symptom of crappy management too.
The –only– nice thing I can say about Sears at this point is that their in-​home repair service is decent enough and actually fixed my garage door opener without charging me, but *that* is a different service operated by a completely different fulfillment center, with trucks dispatched from an entirely different location. *This* Sears, however, is a disgraceful, enervating mess. Avoid.

A serious fall from grace since their catalog days. Be sure to price shop before coming here as some of their prices are not competitive. Found a crazy cheap TV here a few years back for my parents, so there are some good deals to be found, but overall, pretty mediocre. Their Maytag home stuff is still top notch however, so that may be the only niche that they are still on top in.