Sears Auto Center

I will never return here even if work was performed for free. I scheduled an appointment for 3p on Saturday, 6÷4÷16 for an oil change. I appeared at the appointed time to learn they did not have the oil filter. I was told they could have their supplier bring a filter by 4p. I said okay and left to shop elsewhere. I returned at 4p to learn that the filter was not there. The earliest they could have my vehicle finished was 6p or on Monday. They are very disorganized and it is difficult for an employee to accomplish more than one task at a time and that is at glacial speed. Sears should do itself a favor and just close its doors permanently.

Took me in quickly. The manager Juan was nice and knowledgeable. They finished the work when promised and at the cost they promised. Overall good experience.

BUYERS BEWARE!!! I went to get a simple alignment done and was told I needed a new passenger side tie rid. He said it had too much play and he couldn’t align the car without changing it. I told them thanks but no thanks. I’m smarter and I checked both tie rods myself and noticed they were in perfect shape. Took it get my state inspection and passed no problems. If the tie rod was bad i would not have passed the state safety inspection. I went to another alignment shop and they my front end alignment with no need for parts and no problems. So they pretty much tried ripping me off and I caught them. This dishonesty needs to be exposed so that no one else possibly gets taken advantage of. My technician was Asian and I still have the falsified invoice. You should be ashamed of yourself.

Great experience regarding Michelin tire warranty with Manager Kevin G. He was busy, I mentioned I had to go pick up the kids, he dropped everything and got my information on the books, and I was out of there. A great first experience at Sears Auto Shop.

Did not got any online pickup conformation after 18 hours. Went to store in the morning and was told system has to update & I will get a call, call never came! Called in the evening and associate first didn’t want to help and was more than harshly at the phone. He put me on hold for 15 min., after that he took my phone number for 3. time and said he’ll call back right away. Waiting for one and half hour for the call and still no call!!! Called again and store is closed. Thank you very much sears for screwing up my online order and letting me drive with a spare tire through the forecasted blizzard with 2 feet snow. You really care about your customers in special your employees!!! I hope they do not balance Tires like they are balanced in life. If could, I would give –5 stars

I had a great experience today at the Sears Auto Center in Falls Church, VA. On Saturday, I took my Honda CRV to a Honda dealer for an oil change, multi-​point inspection, tire rotation, and to investigate a grinding sound from the rear tires. They identified that the pads and rotors needed replaced and quoted me $ 590. I decided to call around for other quotes. Sears charged me less than HALF and even made an effort to find a relevant coupon. I made an appointment, arrived on time, and they were done in 90 minutes installing Duralast parts. I drove about 10 miles afterward and noticed no issues. If anything comes up, I’ll update this review, but for now I am a very satisfied customer!

I had to make two appointments to get an oil and filter change. First appointment I made a few days in advance and when I got there, they said they did not have the correct oil and filter. Second time I went, they made me wait 1.5 hours and told me that they didn’t know when they would take my car. Paul, the employee working at the time told me «if you walk through that door, you can’t come back in». Very unprofessional and rude. Would not recommend this place at all.

Went to Sears Auto Center at Seven Corners to have the tires I bought there rebalanced (became they balance them for free, but didn’t do it right 2 weeks ago so my car was still shimmying even at low speeds). They tried to rip me off and sell me on new brake pads which I didn’t need. They even brought me into the bay & purported to «show me» how low the pads are in comparison to newer pads. Of course I don’t really know what I’m looking at. Told me that if I didn’t replace them soon it would start grinding on the rotors and damage those. It looked & sounded convincing. I took the car to my trusted Japanese Auto Care mechanics who regularly service it for a second opinion. Sure enough, Sears was totally bullsh%@ing me. Turns out I don’t need brake pads for at least another year. While in the bay on the way to look at my brake pads, I heard them talking about someone else’s car, that it was in such bad shape that it was «garbage,» but that they are still going to align it even though it won’t make a difference. They are very dishonest. Take your hard earned money elsewhere.

Terrible service. These guys try and rip you off telling you that you need to do service and replace parts that are practically brand new. Beware the upselling and scamming. Avoid at all costs.

Seriously! If you try to make an appt, even for just an oil change, you will get a mix of answers: «Just come in. It will be fine. (Transl. Wait 2 hours for service.)», «I show space is available at 1pm. You’ll have to wait an hour to be seen though.», … It does no good to make an appt online either. Giant waste of time and you have to make sure they use synthetic oil when you asked (and paid!) for it!

Took my car here to get the battery replaced. DieHards are the real deal and I have had good luck with them. First of all, the people at the front desk are nice and accommodating. However, Sears has antiquated processes and everything takes much longer than it should. Their computer system is from the 1990s. Too much paper to be filled out, too much running around to get your information including the car’s mileage. It took me almost an hour for a simple battery replacement that should have taken no more than 30 minutes. To add insult to injury, when I went to get in the car to leave, I immediately noticed that all of my quarters for tolls/​parking were gone. (Having had my quarters stolen before at Brown Honda, I am now in the habit of checking my car before I turn it over for any servicing just to make sure they are there.) The employee had to search every storage area to find the bag with the $ 5 in quarters in it. And then he took the whole bag! Sears needs to instill some ethics with its auto mechanic staff.

I bought from them 4 new tires with warranty for my Honda CRV and spent $ 800.00, and it was the worst decision i have ever made. After i picked up my car, my brakes started making squealing noise that weren’t there before, i returned it back to them the next day, and they said they have nothing to do with this and i have to replace the brakes. there is no way i will do it with them, since they were the cause of all this. They cause more problems to let you pay more. And on the top of all this, after few months, i got a flat tire on the front both tires, when i took to them, they said the warranty doesn’t cover that. Definitely I will never go there again, and i don’t recommend it to anybody

I bought 4 new tires for my Lexus here in the Spring. Even though I saved $ 100, it was the worst decision I’ve made all year. They did not properly seal my tires and the new tires have been leaking constantly. They took my brakes off to try and sell me on brake pads and then it took them over an hour to put them back on. When they put the brakes back on, my brakes started making squealing noises that weren’t there before. There was no way I was going back to this Sears center because they wasted a few hours of my time the first time. So I paid for my regular mechanic to fix the leak and there went that $ 100 savings, plus all of the time wasted filling up my tires. I will never go here again…

I’m surprised at all the bad reviews here, this Sears Auto Center is the reason I still go to them up here in New York. While I was a student in DC I used to come here for my regular check ups, oil filter, tire check, etc.
I was never pressured into purchasing anything other than what I asked for. I always received my car within an hour of dropping it off. Some people have an issue with how long it takes for it to get done but go anywhere else and at minimum it will take 45 mins especially if they have customers ahead of you.
Their’s been many occurrences both at this Sears and my local shop in NY where they would check to see a problem I noticed and would not charge a diagnosis fee or any bs other places charge which is nice. Specifically Zeeshan a manager at this branch is a great, honest, salesman there. As a fellow salesman I can tell when someone is pushing for to spend more $ and all about up selling and its nice to see people like him who will recommend all the options even if the job has to be done outside of Sears. One time I went to a Midas on Gallows Road for a oil-​filter check and they refused to work on my car cause my catalytic converter was bad LOL never went back to them again and my car is running excellent since then which was back in 2009.

Don’t go here! They will lie to take your money. I went to get a brake inspection and they said I needed $ 350 worth of brake parts and labor.
I went to a different Sears Auto Center in White Oak, MD to see if they say the exact same thing… they did not. They said my brakes were fine.
As a third inspection, I performed it myself and found that everything was fine; my brake pads had plenty of padding left and my rotors were fine.
So in conclusion, don’t go to the Sears Auto Center at Seven Corners in Falls Church, VA!

This place was so sketchy I just walked out. I had a flat and needed a tire replaced. The first time I called the guy was impossible to understand. I called the next morning and the guy was helpful and said they had my tire in stock. When I went the next day to the shop, the guy took one look at my flat and said it couldn’t be repaired. He didn’t even look well enough to know. Then he looked at my tires and said they are in horrible condition, which is completely untrue! He said I needed all 4 replaced. My car is two years old and the tires are fine. I made up an excuse and got the hell out of there! Totally sleazy!

They get 1 star only because you can’t do 0. Three words… Sleazy, incompetent and disrespectful of my time.
I don’t know why I keep coming back. They have recommended and replaced parts that even the dealer said didn’t need replacing. This time a simple brake job turned into a $ 1000 fiasco. They left my car in worse condition than when it went it and now I’m stuck having to have the additional repairs done.
To add final insult to the situation, I watched them checking off the boxes on the computerized customer satisfaction survey without my knowledge and when I asked for the number to their corporate office, they claimed to have no idea what it was.
Every customer in their waiting room seems to have similar horror stories.
Get a good, local reputable mechanic instead.

I recommend NOT going to this sears. they are slow and only respond to threats to their corporate office (for which they receive a monetary fine).
I liked this sears up until:
1. Alignment left me steering wheel crooked
2. Newly installed brakes squealed all the time and another mechanic diagnosed prob due to cheap parts
4. Left me waiting for 3 hours before realizing my car was ready and they forgot to call me.
DONT GO HERE.

I recently stopped by Sears Auto Center looking to purchase new tires for my whip. My car is one that has no spare tire and utilizes run-​flat technology… which is another story and Unilocal review, but I digress.
So I tell the sales rep the year, make and model of my car and ask if they have any run flats in stock. The guy behind the counter is insistent that he come out to inspect my current tires. Although they are clearly marked on the sidewall, «Michelin Pilot Sport ZP’s», he takes a look and tells me that they are not run-​flats. I politely disagree. He calls his manager who comes out to take a look and he agreed with his sales rep. «Whoever sold you these tires ripped you off», he said confidently. «These are regular tires», he added.
I chuckled, thanked him and looked for the nearest exit. I mean, seriously? I bought the tires with the car and certainly know what I paid for. They are, in fact, OEM tires which have the run-​flat technology. The ZP on the sidewall actually stands for «Zero Pressure» which essentially means that it’s a «self-​supporting run-​flat tire developed to provide temporary continuing mobility in the case of complete air loss due to a puncture».
Look, here’s the bottom line… I’m a graphic designer by trade. And if I know more about my tires than the guys at Sears Auto Center (where tires IS their business), well… that’s certainly worth a chuckle, a thank you, and a quick exit out.

I want to like Sears, I really do. These guys pioneered the mail order and are a big part of American retail history. However, they have slid a long way down since their glory days. They have gone drastically down market, and their stores just suck these days.
I’ve only ever used the auto center for tires and tire rotations. For this, they aren’t so bad. Online, you can order from a very large variety, and I recommend this option instead of going into the store. It’s not that they might not have a big selection, it’s that the staff isn’t competent enough in their jobs to advise you. I went for a tire rotation and the cashier didn’t know how to ring up a complimentary rotation, even after I walked him through the process since I could see his screen.
They then proceeded to take almost 2 hours to execute the rotation. They went from 4 techs down to 2 techs in about 15 minutes when these two guys decided to have stomach aches or some other such nonsense.
When I was leaving, the same clueless cashier asks me to fill out a customer satisfaction survey… as in I read it off his screen, and he clicks the appropriate bubble indicating the level of satisfaction. Ummm, aren’t these supposed to be discreet? I gave the guy a 6 for staff knowledge of products. He seems to frown a bunch from this.
Bottom line, sucky staff, but the price is right, and usually there is no line to get tires installed or rotated, which is why I chose to come here instead of Costco. To be honest, I will continue to come here, although will be sure to come earlier in the day to ensure full staffing and quicker turnaround.