Sprint Store

I can whole-​heartedly say my experience in this store was the single worst customer service I’ve endured. If I could leave negative stars, I would. I called this store (an hour from my home) to ensure this store had the phone I needed: they did… the representative assured my boyfriend and I multiple times. I even offered to pay over the phone. «No need», we were told, they had plenty. Nervous, we asked that my name at least be taken and one held. «Of course». Fast forward 24 hours, after leaving work early and driving an hour, they did NOT have the product after all. The other option? $ 100 more. The manager could neither accommodate us (no break on price), nor could he make eye contact and treat us like human beings. It was truly a disgusting display of incompetence and rudeness.

By far the worst experience with a cell phone company EVER.
First, I have been an AT&T customer for nearly 15 years. I only opted to switch to Sprint as they’d been fraudulently raving about how great the Sprint network was (particularly better than AT&T and Verizon) based on recent survey findings by a reputable company. I was not under contract with AT&T. I even had an unlimited data plan as I was grandfathered in. I really just wanted to contract with the best network and slightly reduce my monthly costs.
The evening I switched to Sprint, I had three calls drop during my 30 minute commute home which was an immediate indication I’d made a very bad decision. This network was absolutely horrible.
As I attempted to adjust to Sprint’s network, it became quite evident I could only use my brand new iPhone 6s Plus while connected to wifi. Otherwise, no ability to connect to the Internet or make/​receive phone calls. Additionally, you cannot use the Internet or receive multimedia texts while on an active call — even if connected to wi-​fi.
But wait… No worries there’s the internal Sprint hotspot! Surely I can flip on my hotspot and have a better connection? Not a chance! Only devices other than mine have the ability to connect to my hotspot.
Reached out to tech support and the rep assured me the above limitations were being addressed by Sprint but there was no immediate solution.
Fair enough. I’m high maintenance away so I opted to switch back to AT&T. Did so prior to any early contract cancellation fees would be assessed and returned the device in perfect condition. Full refund. Reconciled with AT&T and was finally able to enjoy my new phone. Done. Until…
I received a threatening email today ²⁄₉ from Sprint indicating my account was in default in the amount of $ 991.00 and would be promptly reported to a collection agency for failure to return the «equipment». I was floored and rather pissed.
Long story short… The equipment had in fact been returned. The Sprint store on Leesburg Pike in Bailey’s Crossroads where I returned the phone just conveniently decided it wasn’t necessary to notate Sprint’s system of the equipment return and consequently avoid ruining my credit for the next 7 years.
Although promised an email confirmation, thus have only received verbal confirmation the account would avoid collection from Sprint’s 800#. Waiting for written confirmation and will follow up this evening if not received.
I am planning to take this complaint to the TOP!
Buyers beware!!!

I get great service from the staff here, they seem to always all the problems I’ve been to Sprint customer for 12 years and I’ve been very happy with the service they provide

This isn’t directed toward the store specifically, but sprint overall. I had issues starting from my first bill. The retail store told me I’d get free insurance for the first three months, my first bill came and of course they charged me. I called in and they adjusted my bill. A month later my phone was stolen, I called the insurance company and they stated I requested my insurance to be removed. After spending hours on the phone and in the store, nothing was resolved and they basically told me I had to pay for the stolen phone. By far the worst customer service I’ve ever experienced in my entire life. For anyone getting tricked into switching to Sprint (cut your bill in half) do yourself a favor and pay double with your current provider.

The customer service at this location is bad. I asked for help and I just got some phone numbers and some links. The store was empty, however they were lazy. I did have some bigger expectations ! I am not coming back !

My boyfriend said give a good review. I didn’t buy anything, but he has a new I phone and is happy eggnog to ask me to help a good review for the store. Only took about an hour. Thanks sprint

I walked in here pretty excited to purchase a new iPhone 6! In most retail stores you’re usually greeted with a «hello» or «can we help you find anything.» Unfortunately I received none of these as I walked in. It looked as though there were no sales reps, and all the staff was doing troubleshooting for the bulk of the customers. At first I wasn’t troubled by this at all, and decided I would play with the iPhone 6 display in the meantime and go ahead and start acquainting myself with the phones new features. Except they were all occupied by the children of the adults being helped. After about 15 minutes — still unnoticed — I left to take my business elsewhere.

Great place to get a new phone or upgrade. They took care of everything I needed and much more than i expected. They did not push anything I did not need but I got everything I needed. I will be happy to return here.
Thank you to Mourad and all the staff.

Good experience here. We came very late, right before closing, to buy two phones and move my number from another company to my husband’s account. Despite our late arrival, we received great customer service. Staff was super friendly and helpful and never rushed us. They migrated my information from my old phone to my new one and helped me get everything set up before we left. Very pleased!

Awesome phone service for a Sprint Store which is located at Bailey’s Crossroads in the same shopping center as Best Buy. I went here to get a phone for a second line and a sales manager Tony was on point on how cell phone sales should operate: 1.) greet customer 2.) ask if we need assistance 3.) let him know if there are any questions. Thanks Tony.
This method has worked for years and it surprises me when salesmen/​women decide to be cocky, uncaring, or lazy. If only other Sprint locations (Yeah, Pentagon City, I got my phone for my first line from you) could follow suit.
In addition, the sales manager at Bailey’s Crossroads informed me of several things that the Pentagon City location did not tell me: such as 1.) insurance policy 2.) $ 5 store credit turning in old phone.
Five Stars: Trust me on this one, go to the Sprint at Bailey’s Crossroads. Easy to park and not too many customers (however, not many employees either but that might be a good thing). get your groceries done at Trader Joes, eat some Phở, then spend the rest of your fat paycheck at Best Buy.