Bonanza Bus Lines

Just because they claim that they have «Free Wi-​Fi» on their buses, that doesn’t mean you can access it! Traveled between Falmouth and Boston, round trip, and their was no wifi. The bus driver attempted to fix it by restarting the system, but that is it. He obviously was not trained how to fix it. When I filed a complaint about the loss of wages due to no wi-​if, company claimed that since they didn’t charge for wi-​if, they aren’t liable. ARRGH!

my ticket said e-​ticket. but then in small print it says i have to print it. i didn’t see that (yes that’s my fault). so i had to do it at the station. which was challenging. why don’t you make all tickets electronic so that no paper will be wasted? please do that. it’s good for the environment. you have many passengers, most of them have smartphone. they can easily have it on there phone to show as boarding pass. that would a be great improvement for this service.
also the bus to boston through providence was fine. on-​time and seats were comfortable. the bus back from boston was delayed and in providence the new bus had no leg room whatsoever. it was a tough ride back.
the drivers are very good. polite and nice.

From Boston South Station to Woodshole, I was able to show my ticket on my phone to the bus driver. He took out a form which I filled out with my confirmation number and let me on.
From Woodshole to Boston South Station, the bus driver did not allow me to use the confirmation number on my phone. She told me I had to email my ticket to Falmouth and get off for them to print it for me just so she would have a piece of paper to make the company happy.
Awful experience! Clearly this company doesn’t train their employees to provide any good level of customer service, especially if they tell the customer to their face that they’re doing it to make the company happy.

1 star for false advertising — free WiFi is spotty and dial-​up connection speed — can’t do much other than wait 5 minutes to load a single email. Thinking about playing a game — don’t even try.

I rode the Bonanza Bus Lines, AKA Peter Pan Bus Lines, to and from Woods Hole for a weekend trip. My experience was incredibly disappointing.
My first complaint is that the website is terrible. There is absolutely no information about how the bus line works. It doesn’t even clearly state where the bus goes– just a simple map showing each of the stops would be helpful. There are fees associated with reserving tickets online… so I just planned to get my ticket once I got on the bus (a friend told me I could do this).
On the way to Woods Hole from the airport, the driver rushed everybody into the bus and no explanation was made as to how reserved seating works and when you can buy tickets. I would have liked to know in advance that if you buy your ticket on the bus, you must pay in cash. Also, they require that if you have a reserved ticket, it must be printed out (not just on a cell phone). As we worked our way to Woods Hole, the bus driver didn’t announce any of the stops. I wasn’t familiar with the area, so I had no idea when I should have gotten off of the bus (luckily my stop was the last). In the end, I got to Woods Hole 2 hours after my expected arrival time.
On the way back, I had the meanest bus driver ever. Her attitude alone makes me wish I could give a ⁰⁄₅ star rating on Unilocal.Ticket purchases on the way back must be made at the ferry station, as you cannot purchase them on the bus (why the change in policy in this direction? just to confuse travelers? to give the bus driver another reason to yell at her customers?).
I highly recommend coughing up the extra dough to rent a car… or possibly even stealing a car and dealing with the consequences, rather than having to take this awful bus line.