Enterprise Rent-A-Car

Under no circumstances should you rent a car from this agency or location.
I won’t belabor the point too much, but I was stuck with an utterly fraudulent claim of damage on a car I rented (claimed to be «underneath» the body). I’ve never heard of needing to climb underneath a car to assess preexisting damage. Even if I had, when I rented the car, I was told I had only a minute to mark off damage, since if I took longer, they would pass the last car in the lot along to the next person in line. (the «if you don’t like it, talk to my manager when he’s in next week, sir, I have other customers» line seems to be part of the standard indoctrination. it was used constantly).
Furthermore, the sheer «it happens all the time» familiarity with which then claimed some phantom damage underneath to rocker makes it clear to me that this kind of fraud is a part of the business model for this location at least. I’ve passed along the details and all documentation to the Massachusetts Attorney General’s office, and have made it my personal mission to let all of my community on Martha’s Vineyard know how criminally sleazy this agency location is. Now that there is an alternative in town with another agency franchise, at the Palmer Ave. steamship parking lot, there is no reason whatsoever to risk doing business with Enterprise in Falmouth.
I’d prefer accepting a ride hitchhiking with Jeffery Dahmer than renting a car here ever ever again. I optimistically hope that they, and perhaps Enterprise overall if this is how they do business, are not operating for much longer.

I rent from this location three to four times a year. The older heavy set manager is not too pleasant or chatty. Maybe he’s just miserable or a keep to himself guy but in that business customer service is everything. Most of the other minions there are pleasant. Business wise I’ve never ever had an issue with a car not being available as long as I’ve had a reservation. The vehicles are clean and new great shape. Occasionally twice actually I’ve been stuffed and given a car on empty and had to make my first stop the local gas station which is not something I want to do once getting in the car. There hours are on and do run a courtesy driver to the ferry in woods hole too. I’ve returned cars after hours used the drop off box and never had any billing issues after. There the only rental place in the area so there’s kind of a no choice. The other issue is on arrival I’ve had to wait up to 20 minutes to get my turn at the counter which is tough too.

The branch manager james may be one of the most unpleasant people I have ever had to deal with. When renting a car, you want to feel safe and assured that you made the right choice. When I arrived, no smile, no welcome and a slew of one word answers. He was patronizing and down right condescending. If I didn’t have to be in Boston so quickly I would have brought my business elsewhere in a flash. On the other hand, the young man Charlie who picked us up was excellent. Very personable, and welcoming. Will I come back? Not a chance, I’d rather rollerblade.