Volt Relocation

I used Volt to move from New York to Boston. They were very professional and efficient when working with my co-​op board to get their insurance and paperwork in place. They answered all my questions and were nice. Not so nice after I paid them.
Once they showed up I thought it was strange a professional moving company would come in a truck rented from budget. When they started packing everything, they insisted on «crating» many of my items to protect them and proceeded to charge me extra for this. It was strange because their crating involved cutting regular boxes around the glass areas and using tape to hold it together. (To their credit, this did a good job of protecting the items, but was very expensive).
The truck left my apartment and I went downtown to pick up a rental car. I left New York about an hour after the truck did, but got to boston over 3 hours before the truck. When I questioned this, they said that their mapquest directions had them go through a parkway that didn’t allow trucks and that they had to stop for lunch. I even spent 30 minutes on the phone trying to guide the truck once it was lost.
After my issues with the move the sales guy refused to discuss my claims on travel time and damaged items. They were very unprofessional in dealing with my claim after they were paid and didn’t seem to want to meet me half way on my requests.
If you use Volt, make sure you finalize what you are paying at the end of the move, don’t expect it to be resolved via claims afterwards to your satisfaction.