Best Buy

I still enjoy brick and mortar stores and this has always been a dependable staple for me. I’ve purchased most of my Video, audio, and electronics here.
Geek squad has never been worth it to me but otherwise I will continue to visit here until the doors close.

Came here for the appliance store and spent a couple hours with a rep named Booker. He was so helpful, informative, friendly and patient! There is a lot that goes into buying appliances and I had many questions. He took me through all the options and helped understand the differences between the brands.
I feel like Booker did his best to help me find the best appliances in my price range and made me very happy with my decision to shop here. I had gone to a different Best Buy before driving to this location on 635 and Midway, and I’m so thankful I did! The in-​person selection was a lot better and the service from Booker didn’t even begin to compare to the first store I went to on the tollway.

I’m surprised Best Buy’s are still around. I guess fools and their money…

I’m not a huge fan of Best Buy (from a past experience) and the manager from this location didn’t make it any better this time. I guess when they hire techies to work here they don’t look for great customer service experience so you deal with assholes like James who just hangs up on you and isn’t very polite. I’m not one who likes conflict so I just left it alone. I only asked about the return policy. Way to go WORST BUY! You know how to pick them.

Pretty good place got in and out and the cashier was extremely friendly. They helped me find exactly what I needed and every employee I passed asked if I needed help.

Decent service and fair prices on most things.
And the geeks provide almost the amusement i get from the genius bar. Today i asked for a charging dock for my phone. The answer was they don’t selk charging docks now that phones are digital. I started to ask which phones no longer require charging, but he had moved on.

If you can have a friend with a truck have them get your appliances from here. I have been waiting over an hour passed my scheduled 2 hours for them to show up. Not only are they late, they told me if they don’t have a certain part (that the sales manager never told me I needed) they won’t be able to install. I will NOT be buying from them again! They don’t allow you to pick a time slot, they tell you the night before when they’re coming and you’re suppose to just drop everything to cater to them! Bad customer service!

As expected, HORRIBLE, non-​existent service. Went all the way to back if store and walked right back out without a single person speaking to me or offering any service whatsoever. Hence the reason I’m going back to Sam’s Club. Best Buy you SUCK!!!

Went by on Memorial Day to buy a TV. No sales associates to be found anywhere in the TV area. I ended up leaving and going to Sam’s to purchase one. I figured… why not… its self serve anywhere you go these days. I predict Best Buy will not be around in 10 years. Their prices are not the cheapest… and they never have educated staff.
I mentioned to the greeter as I left that I was leaving due to no sales help for TVs… he was like…“oh, there wasn’t anyone back there? ok-​bye bye!”

I was trying to purchase a jawbone up24 from best but today. I did a online check to make sure they had in stock. I get to the store and there’s none on the shelve. So I go to customer and show them on my phone that they have it and she sends me to mobile section and they had them in the shelve behind the register! I wish they would have put it back on the shelve. But all and all the experience wasn’t bad and they were very helpful!

I had the worst experience with that store! I bought a tv stand at the store but the item wasn’t in stock, so they proposed it to be delivered. It’s almost a month since my purchase and I haven’t receive anything yet. Costumer service is the worst BS to deal with! I call them 7 times and people just BS me and get nothing resolved. DO NOT RECOMMEND buying anything from them!

So I took my computer here a year ago when the hard drive went out. They replaced the hard drive for me since I had a 3 year protection plan. After I got it back my fan in my mac was extremely loud and the bottom of my computer has been getting really hot. I took my computer there a couple of weeks ago because I couldn’t take it anymore and my protection plan was ending. My computer has been going slower, getting really hot, loudly blowing the fan and dying quickly. I tell this to the girl at geek squad who blows me off. Says my computer is dirty and the fan needs to be cleaned. I told them I wanted them to look at it because this has been going on since they replaced my hard drive. I left my computer over night and they called me back saying I needed to replace my charger because there was a cut in it and that is why my computer has been getting hot. First of all this is my 2^nd charger from best buy. they sent me a replacement charger after mine died and had to replace that one because of a recall. Also as I told the girl the computer had been getting hot since BEFORE there was a cut in my charger. Again blown off and said there was nothing they could do. So i take it home, use my roommates charger, take it off the charger and sit it in my lap where my computer is burning up and I can’t hear anything because the noise is so loud. I usually get a protection plan with everything I purchase at best buy but as far as getting a computer I will just stick with going to the apple store and getting a protection plan through them. This has been the biggest waste of my money.

Love this location…
Went to buy a new TV and waited at first to get service but the guy the manager sent to us definitely knew what he was talking about. His name is Mike knows TVs. He’s the only reason we came back and bought it there!!! He made the transaction so simple and the delivery went smooth as promised. Will definitely be a returning customer.

i love best buy! even though they always get my money lol… i bought a cd/​dvd storage tower… got home… spent an hour & ½ putting it together & the dayum screws weren’t long enough so it wouldn’t lock in place to stay together… dayum dayum dayum! so i took it back… and yep spent even more money… bought a new car stereo lol… the car installation guy was real cool & super fast… thanks jaime! i’m loving my new sounds!

I was in the store 40 minutes with no service. Then Melissa came to help but couldn’t really answer my questions. She was unaware of what I had seen online and didn’t know enough about the $ 1200.00 product. She called over a manager who either knew less or was less interested in trying to explain it to me. (I failed to get his name) I ran out of time and I left.
Later that night, I returned. Jordan rushed by me with only a glance in my direction and a generic «hello». Rosa helped me.
After Rosa did all of the work to figure out what I needed, Jordan returned to breathe down her neck. I know she was agitated because people kept radioing in and demanding her attention while she answered my many questions and did her up-​sell routine. (Why would the walkie talkie people think their customers were more important than Rosa’s???) Still, she reacted calmly and respectfully to Jordan trying to do her up-​sell routine after she had already done it. I was annoyed though so I refused to buy anything he offered.
Before Jordan got out of the way and finally let Rosa ring me up, he stopped and questioned her about the price. She calmly explained she was price matching. This was news to me! She hadn’t even mentioned it! I think that’s awesome. I came in using my phone to show her what I’d seen online and asking questions about it and, after 1^st trying to convince me they didn’t have it (SMH), she went in back to grab it. Without a word, she was price matching. Cool! Not cool to Jordan though who tried 3 times to explain to her that she was probably selling me the wrong one at the wrong price. With an admirable amount of patience, she gave him the SKU number. After he saw it for himself online, he backed away from the register.
I chose Best Buy because I thought they would be the best for answering questions before my purchase. I don’t feel they were. Between my visit with Melissa and my visit with Rosa, I had to go home and ask Google! Had I known it would be such a hassle, I could have skipped the brick and mortar and ordered from
.

Friendly staff, clean and crisp interior that is well organized, and the same pricing and deals as any other Best Buy location of course. Perfect.

Update: My washer/​dryer were delivered on or about February 26^th, almost two months after the purchase. And just to rub it in my nose, I got a wake-​up call at 6:30 in the morning to let me know they were on their way.

A very typical big box retailer. Prices are too high to start with.
Recently, I was looking at laptops. While there were at least 3 sales staff standing around, none of them approached me to see if I needed some help. When I asked them a question, they looked annoyed and only answered the question I asked. They asked no follow up questions and offer no further assistance.
Boo!

This isn’t my favorite Best Buy location of all time. It’s pretty average, overall.
We came here to get a particular video game that we wanted to waste time with during the Great Ice Storm. Boyfriend bought the video game online and this was the ONLY location in a 10 mile radius that had the game available for the Site-​to-​Store pickup.
Bought the game online and went inside to the Customer Service area where we showed our receipt, ID, credit card, birth certificate, blood type, and DNA sequencing to get the game. The woman helping us was nice enough, but she seemed stressed or something. Other people were taking up the registers, she didn’t have the thingy to remove the giant plastic security case on the video game (we had the guy at the exit do it, once he also checked our receipts a couple more times), and it seemed kind of crowded behind the counter for not a whole lot going on.
I’ve used the Site-​to-​Store purchase feature a couple of times at various retailers and to be honest, there’s always a bit of a cluster surrounding the pick-​up. Either someone set the product aside somewhere crazy, or you have to give them a kidney to secure your purchase. Best Buy seems to be no different.
This location is fairly well stocked and decently staffed, but, as with ALL Best Buy locations, don’t dare ask if they have an item that’s out of stock on the shelf. If it’s not there, they’re out. Period. End of story. No one’s ever been able to go check the back or call to a nearby store. If it’s not there, you’re out of luck. And, if you’re really lucky, the person helping you will act really put out by being asked a question about stock in the store where they work. This is true of all Best Buy locations, this one included.
For what it’s worth– the parking lot of this location really really SUCKS when it’s iced. The entrances/​exits onto Marsh are incredibly steep. When there’s no ice on the ground, you might bottom out your car if you’re low to the ground. Go slow.

Shoe stores make women happy. Bars make alcoholics happy. Restaurants make hungry people happy. Me? I’m happiest when I’m walking around Best Buy and this location in particular is one of my favorites in Dallas. I sometimes just come to this store when I need to get away and walk around looking for nothing in particular.
Besides the large assortment of music, movie, computer, photo, electronic and video products; this location also has a musical instrument department, a home theater showcase, an Apple shop, and electronics recycling. If you haven’t already, you need to get one of their free Best Buy Reward Zone cards. This gives you points for your purchases that will earn gift certificates for you to use on merchandise.
The only thing that keeps me from giving this location 5 stars is their customer service. In particular, customer service over the phone. I HATE, HATE, HATE having to call Best Buy. Usually the phone just rings over and over or you get transferred around until you just give up. They do a lot better in person. As long as you never have you call this store, you are golden.