Public Storage

I’ve read the other reviews and I can only comment on my move in and dealing with Merideth, which was fantastic. My movers actually beat me there and I called and she let them start unloading, so when I arrived they were almost finished and I simply went to the office and she walked me through everything perfectly. Her customer service was literally fantastic and I would recommend this place to others solely on her actions.

I had my furniture in this place for 4 months. When I went to remove it, the movers said uh oh… No one likes to hear that… The roof had a leaked (from the amount of mold, that unit had to be leaking from day one) a lot of my furniture was ruined and molded! I have expensive furniture that was placed in there in perfect condition. I was told this was a dry climate controlled unit. Now, no one seems to care that my expensive dining room set is watersoaked, the wood split open and mold is growing all over. My solid Brass glass coffee table is unsalvagable. The brass is molded, puckered and black. My bar stools have mold growing under the seats due to water damage. There’s more but you get what I am saying. Now, I did take out the 5,000 limit insurance. The insurance company they use will not honor the coverage! They offered me 2200! It will cost me over 3,000 to have the table restored. This place is a night mare! When I called the regional manager he told me leaks happen and if I knew my stuff was valuable, why did I store it there?! OMG!!! WTF kind of business is this?
So be forewarned. If you value your items take them elsewhere. I may as well have left my stuff in a backyard with a tarp covering it.
Feel free to delete that star I have there. Only way I can post is if I rate it… one star is way too high a rating for this particular storage place.

This place was horrible, lacks customer service, and is infested with mice. I lost a $ 1000 couch and ottoman because it was covered in mouse droppings. They were aware of a mouse problem over the summer but did not notify tenants to check their property. Neither the property not the district manager have any authority. Not only would they do nothing to compensate for the lost property, but we had to fight them to dispose of the couch and ottoman, which we were clearly not bringing home covered in feces. Their motto «We’ll treat your stuff like it’s our stuff» is the furthest the from the truth. All they care about is getting their rent money every month. I would absolutely not recommend this facility to anyone. I wouldn’t even give them one star on here if I didn’t have to.