Raymour and Flanigan Furniture

Bought a ton of furniture for my new apartment and everyone is helpful. Looked at a lot of places and they had the best prices and the nicest furniture.

I can’t give this any stars. Stay away. They do not honor the warrantee. I was nervous about buying the couch and the sales woman sold me on the warrantee. I bought it. great now try and get some service. My couch isn’t wearing well and the last guy they sent agreed that it should be replaced. I’m waiting almost a year and fighting with them for the whole time. This couch has looked like garbage for the last year and ½. For what it cost it shouldn’t look like cheap furniture. Go to Bobs I hear you will pay less and that they honor their warrantee. lesson learned cause I need a new couch

What a wonderful place this is! First you look for a couch, and after an hour or so of shopping you finally find the one that suites your needs. What a relief ! After selecting your couch you then purchase it with the great gimmick of no interest on your Raymour and Flanigan card that you were just approved for. HOW EXCITING ! After discussing with the sales person that the delivery date is going to be an issue and might take some time for someone to be home to accept the couch, you finally get to schedule your delivery. At what time you ask? They can’t tell you that till the day before. OK, well waiting for your couch to be delivered is awesome, especially after getting rid of your old couch the night before. I now sit in a chair anticipating delivery… and now its here the most comfortable couch thats damaged with manufacturers defects that clearly the delivery people know about because after all, they tell you here’s your couch its defective but we will leave it anyway. THANK YOU SO MUCH ! Now it’s time to spend over an hour arguing with the store and customer service about the couch that was delivered. Let the finger pointing begin and end because after all, doing business with a place that knows they are delivering damaged goods but doesn’t care is something that every consumer should look forward to. There is nothing more satisfying then spending your money at a place that doesn’t care about you or the fact that they ship your items damaged. Thanks Raymour and Flanigan for the wasting of my time in selecting the couch, purchasing the couch, giving you my credit information, and waiting for the delivery. If I wanted to be this disappointed I would have just went to Bob’s at least you know what to expect from them.

Customer service was ok. The finance lady was great also. But guess what, I did not receive my nightstand. Got a 7 piece bedroom set instead of 8. They told me it’s being rescheduled. I haven’t received a call or anything in the mail. It has been about 3 weeks since my delivery. I am so disgusted.

After visiting about 7 stores I found this to be the best one. I dealt with tony. I went in during the weekend and told him I was just browsing and he left me at peace. Some places kept following me around bugging me. I returned on Tuesday and asked for him. I told him what I was looking for and be invested a lot of time with me. I liked the process because he didn’t try to upsale me. It was the opposite. He showed me what was on sale and clearance and did the opposite and saved me a ton of money. I felt comfortable because anything I was interested in, he did homework and found me a good selection. The most amazing thing I found about this place was the delivery. It came in 3 days at the exact time estimated. I got a curtesy call to make sure everything was perfect and undamaged. This is going to be my new furniture store.

Have bought mattresses here and also living room furniture. I changed my mind on one order and Raymour accepted the changes over the phone quickly and adjusted price accordingly, sending an email receipt immediately to confirm.
Excellent advice and customer service.
I highly recommend and if you go there, ask for Helaine for your sales rep. She is extremely helpful, patient and provides great advice.

DO NOT PURCHASE from them. Go to a store that guarantee service. R&F has Absolutely TERRIBLE After service. Why are the reps so lazy? They only jump at the chance to sell you new furniture but never when you need customer service on previously purchased item.
You can’t even get service on replacement parts even if you are telling them you are going to pay for the parts. The furniture is being sold in the showroom still. I REALLY don’t understand. I actually had to go to another furniture store online (
) to get replacement parts. Totally ridiculous I hope they get reviewed by BBB. I would give f–

worse experience ever with customer service the sales person was great and helpful sold me a bed really quick and I loved it until 6 month later when my 1000 dollar mattress was so sunken it was not ok so sleep in so for another few months I just didn’t sleep in it and then was fed up and called they sent a tec who spoke no English and took a pic and left… hardest thing to schedule ever if u have a job or school or anything that doesn’t allow you to sit home all day and wait. anyway after all that changing my whole day around his 2 sec inspection deemed the just under 1 ½ inch dip ok which is crazy because its new and its a pillow topper so it looks fluffy until u lay in in then the girl who calls to tell u this what rude and nasty. worst seally /​Raymore experience ever o=wont ever go back and buy from either of them

We came here with Mom to help her look for a new sleeper sofa. She originally saw one that she liked in the other Raymour & Flanigan up the road, but we were at another store within walking distance so decided to pop over. While we didn’t purchase a sleeper sofa, we did purchase a leather recliner with foot stool and area rug.
The down side to the store was when you entered the store it was like you were walking into a car dealership. The sales people smell you a mile away and cut you off at the path shortly after walking in the door.
The sales guy who helped us was Vince and for the most part helpful and not too pushy. At one point we had to stress and reiterate we weren’t interested in a piece of furniture he wanted to show us. Another thing I found strange was that after Mom decided to purchase the recliner he entered all the required info in the computer and then insisted she follow him over to customer service area to sign for the purchase. Meanwhile, we were trying to show my Mom the area rugs. You would think he would have allowed her to continue to look around so in case she did decide to buy anything else she would only have to go over to the customer service area once.
Other than that, the experience was pretty smooth and I will give Raymour & Flanigan credit for their systems. The purchase & pick procedure was just as they explained. The pieces arrived when they said, they called as they said, pick up was a breeze and the customer service reps and pick up people were great.

We just bought bedroom, dinning room and living room furniture. The Lady that helped us was sooo nice, we send her our floor plan and she helped us pick and arrange the furnitures. She took her time until we were extremely happy with everything. If you need furnitures I recomend going there and talking to Helaine. After 2 days of driving around and going to all the furniture stores in Long Island we found this to be the best furniture quality and price, and with the most helpful sales people. I am not a dedigner and I dont know a thing on how to arange furnitures, so it was EXTREMELY helpful that the lady did that for us.

The salesperson had a quirky personality, but was very friendly and not too bullish so I appreciated that. We wound up buying a bedroom set, and I was nervous after working with other businesses in Farmingdale’s furniture alley, but what we saw was what we got. Nice products, and exceptional delivery! Better quality than Bob’s but not close to Thomasville etc. Would buy from again.