Tuffy Tire & Auto Service Center

I have been going to Tuffy Farmington Hills location for several years now and have received the best possible service at the best possible price. Josh (owner) and his mechanics are great. They always take their time explaining the services to be performed and do not over sell like other shops. If I have an issue, Josh and his crew are friendly and ensure that the diagnostics is done timely. I would recommend Tuffy Farmington Hills to anyone out there.

My name is Josh and I am the new owner here as of August 1, 2015. Let me start by saying, we at Tuffy Farmington Hills would like to thank each and every one of our amazing customers who trust us to maintain their vehicles. We appreciate all of you more than you know! Next, I would like to acknowledge a recent incident that resulted in a customer being escorted off the property by the police. As for the other negative reviews, I have no record of ever servicing Kenyatta F’s or Danielle Brooks’ vehicles. Lastly, I would like for you Unilocalers to know that my team and I take great pride in going the extra mile for each and every customer that walks through our doors. Our Review Site Ratings are a testament to this. Our team at Tuffy Farmington Hills looks forward to servicing all of your auto repair needs soon!

HORRIBLE!!! They were extremely RUDE and disrespectful!!! They gave the worst customer service and told me things were wrong with my car that were actually ok. The owner Josh has no regard for customers or the Tuffy’s Brand. Although this is a franchise i will be contacting corporate to see what actions can be taken. Mechanics like these make all mechanics look bad!!! Save your time DON’T PATRONIZE them. GO ANY WHERE ELSE!!!

My experience at Tuffy Farmington Hills was amazing! The owner, Josh is awesome and makes the auto shop experience more relaxed and comfortable. Nick was the employee I met who worked on my car, not only did he give me different options and prices, but he gave me safety glasses and walked me under my car to show me exactly what he meant. Most auto shops often leave me feeling a little unsure on whether the prices and work are really true and needed, but not here. There is nothing worse than going to a shop where the staff are rude, unfriendly, and doesn’t tell you what’s going on with your vehicle. I’ve never had an experience like this before and will definitely be making this my new go-​to place!

I usually never write reviews but for this experience I just had to. If you’re looking for great service and an amazing staff don’t look any further! I called around a few places and I was recommend to call Tuffys on Halstead rd from my brother In-​law. They were able to help answer all my questions right away. I had booked an appt for my oil change because of the great price as well as convenient hours. When I got there somehow the dates by accident were mixed up. However Josh who is the owner apologized gave me a free synthetic oil change due to the mixup and was able to get my in right away. While I sat there and new customer came in and out with needing to get different things done to their car or either quotes from another place Josh was able to beat it every quote and help accommodate them the same day! He also had old customers that came in and he knew exactly who they were, which was really impressive. You really really could see he truly cares about the customers that come in the and not just trying to make a quick buck off of them. If you’re looking for a place to go to that’s honest, fast, cares about their customers and clean go here you won’t regret it!

I chose this Tuffy after calling 4 auto shops for a quote. Tuffy quoted half the labor cost to install my new coolant overflow tank which I already had in hand. After a great experience I returned again today with some new issues. I was hesitant of where to go because my car is at the age where it needs a lot of maintenance all at once. My experience elsewhere is that they point out everything that is failing and overwhelm you with an astronomical price tag. Tuffy diagnosed my main problem and fixed it fast! The new owner Josh is very friendly and he was even going to throw in an oil change free,(but it wasn’t due yet). They didn’t try to sell me anything extra and the price tag was such a relief. My car is safe again. I will definitely be returning.

Visited to get a price on a muffle job. First quote I received and it was $ 470! I went to a second shop for the EXACT same work and was quoted $ 190! What a price difference, glad I shopped around.
The staff was friendly and attentive. The shop was well maintained and clean.

Fastest service around. I took car in out of desperation and they gave me a quick diagnosis. I was extremely pleased and will definitely come again.