Able Locksmith 24 Hr

I called Able Locksmith any 8:00p.m. when I realized I was locked out of my house. I never or now almost never forget my keys! They said 15 minutes and he was right on time. I was in my house in less then a minute. The guy that came out was kind, courteous, and prompt. I would highly recommend Able Locksmith.

I called Able Locksmith on April 17^th at approximately 5:14 pm because I was locked out of my home. The locksmith told me that he was on his way and would arrive in 20 minutes. He called an hour later to tell me that he had another job to do and could not tell me an estimated arrival time, but would call back as soon as possible. The locksmith called an hour later saying that he would arrive in 20 minutes and asked if I had called anyone else because he didn’t want to make the trip if he didn’t have to. He arrived an hour after that, approximately 8:15 pm. I did not get access to my home until 3 hours after my initial call. When he arrived he was extremely rude and almost hostile. I asked for a discount based on his lateness, and he immediately went into a rant about the inconvenience of the drive. That was surprising to me because I live in Ypsilanti, and the website service area says that Able Locksmith, «proudly serv[ices] the Detroit metro area.» He then attempted to lock me out of my house again, if continued to communicate my dissatisfaction. That act is what caused me to write this complaint. I am utterly appalled; I cannot recall a time when I ever received such poor customer service. I will never use Able Locksmith again, and I will also inform all of my friends and family to do the same. He also did not take Discover card, even though the website says that Discover is accepted.